Challenging and great place to learn and grow.
Pros: Quality of Life, Flexibility
Cons: Some red tape delayed progress at times
I built a medical billing company (The Trillium Group) from 5 medical providers to servicing over 80 providers. Hired and trained 75 staff, including managers and line employees. Created a full scale telecommuting program. Maintained a 97% staff retention rate over 18 years.
Typical day included monitoring productivity, troubleshooting problem accounts, creating good working relationships with clients, creating new and more efficient systems to get paid faster from insurance companies.
Exposed to many facets of business over 18 years, including mergers and acquisitions, strategic planning, work flow processes, best practice billing and collection policies and procedures, audit processes, and inventory.
Coaches physicians, directors, and clinic managers over a three year period to improve overall performance and communication.
Fantastic place to work for so many years.