Productive office environment
Experienced Team Manager (Former Employee) – Austin, Texas – August 30, 2013
Each day consisted of me logging into the Skype channel set up for my team of agents and greeting them with a friendly tone. From there I would review the queues and what work needed to be done, and hand out assignments to the agents I felt were best suited for the needs of the company.
Trion Worlds taught me a lot about managing a team and assessing my teams skill sets. I learned to identify key markers on my agents, such as how much stress a project is putting an agent under, how much time it takes them to complete, and the agents attitude toward their assignment.
The Management and the co-workers I was privileged enough to come into contact with during my employment there always seemed to be about helping one another rather than self advancement. Clear communication was met from the lowest tier of support all the way up to the department managers. Everyone had a voice.
The hardest part about the job was the lack of job security. I went into the job knowing that the video game industry is very volatile and that Trion, being a particularly new company, would have it's set backs. I am confident they kept me employed for as long as they could.
The most enjoyable part of the job were my coworkers. Everyday they were happy to see me and I was happy to see them. Upon learning that I had been laid off one of my co-workers described it as "the office just got darker without you here." This shows the types of relationships that developed during my brief 2 years there.
health insurance, free soda/snacks, casual environment
job security, california based health insurance