Cashier/Customer Service (Former Employee) – Nashville, TN – January 11, 2017
I go to work to work smart not hard. I don't stress about my work. I ask questions if I can't figure the problem out myself. I can work as a team long as everyone is working together but I love working alone because I know that the job will get done. The most enjoyable part of the day to me is knowing that my job is well done.
TPG Call Center Rep. (Former Employee) – San Diego, CA – February 9, 2016
I only did the training and didn't go back. I felt like it was too robotic for me. First of all I really didn't like that the manager told us to stay away from the building until it was time to go in and set up for the day. That meant that we had to stay in our cars wasting gas to keep the heat on at like 6am in the morning. We were not allow to stay in the "break" room or "hang" out outside. For a moment I thought I was in school again. Second, the parking. They only had 75 parking spaces for like 100 plus temp hires. That meant you had to park out on the street and make sure you park correctly if not the La Jolla police would issue you a ticket. (One agent said he was issue two on the same day) Which is understandable park correctly or get a ticket. What kind of freaked me out was the trainer telling us that if you left at a certain time to get someone to walk out with you (a security guard or another co-worker) because it was too dark out if you were park out in the street and something could come out of the woods. Or the fact that they had a mountain lion running around the area....... All of this plus other factors are the reason I decided to not pursue my employment atTPG.
Nice place to work but hard at times due to irrate customers.
Customer Service Rep (Current Employee) – La Jolla, CA – March 22, 2014
I answered all incoming calls and made sure to meet his or her expectations. I provided the customers with clear and easy-to-read disclosures, it helped inform the customer and thereby set expectations that are reasonable. This allows customers to make will-informed choices on their own and avoid problems associated with Company employees or ta preparers 'steering" customers toward one solution or another.
The tax preparer that offer TPG's products to Taxpayers carry much of the regulatory compliance burden for TPG. I also have the biggest impact on keeping customers informed, setting customer expectations, and avoiding any misunderstanding.
TPG's procedures have been written with regulatory compliance in mind. The best way to avoid compliance problems is to ensure that the procedures are being followed consistently.
I had the chance to learn something different everyday.