Scheduling Coordinator (Associate's Degree & 2+years experience)
Tristar Power Solutions - Burnsville, MN

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Responsibilities:

  • Work directly with customers, field personnel and executive management
  • Coordinate with customers to schedule maintenance
  • Maintain telephone communications with customers, technicians and contractors for the coordination upcoming jobs.
  • Negotiate with contractor’s costs and fees on behalf of Tristar, when needed
  • Issue PO’s (Purchase Orders) and WO’s (work orders) to technicians
  • Maintain departmental documentation and files on all ongoing jobs
  • Verify returned paperwork, expenses and invoices from technicians
  • Maintain and record detailed site information in the CRM
  • Receive, manipulate, reconcile and maintain job schedules ensuring the accuracy of the documentation and work schedules
  • Securing and maintaining job schedule lists and cost limits for purposes of scheduling technicians for site service
  • Timely review of all service tickets and associated time and expense reporting
  • Responsible for coordinating all technical resources for highest utilization
  • Timely review of all service tickets and associated time and expense reporting
  • Continuous monitoring of performance against service level agreement parameters
  • Report to management on key performance indicators related to client service and satisfaction performance

Desired Skill:

  • 1-2 years scheduling experience
  • Multi-tasking and organizational skills a must

Ability to work in a high-pressure situation

  • Highly organized with attention to detail
  • Absolute desire to achieve objectives and overcome obstacles
  • Ability to quickly learn and follow complex procedures
  • Willingness to work within a team environment, yet capable of working independently with minimal supervision
  • Proficient in Microsoft Office applications such as Word, Excel and Access
  • Excellent communication and interpersonal skills, as direct communication with clients and co-workers is essential

Education Required:

Minimum of an associate's degree plus 2+ years technical experience preferred
Salary will be commensurate with applicable skills sets, certification(s) and experience