Inbound CS Representative (Spanish/Russian/Chinese/Korean-Needed)
Trizon Business Solutions - Sandy, UT

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Trizon is seeking the best Customer Care Advocates with passion and motivation to provide remarkable customer service. Create exceptional interactions with team, customers, and client in a professional and efficient manner. Add to our professional, fun and friendly environment..

Training Hours: Monday – Friday 8:00am – 4:00pm

Shift Hours: Monday – Saturday between the hours of 6:00am – 7:00 pm

All candidates will be required to complete and pass a background check and verify ability to work in the United States.

Position Summary:
Duties will include:

  • Utilize computer technology to handle high call, email, and social media volumes
  • Greet customers warmly; constantly maintain a positive and energetic attitude
  • Verify all required and pertinent information for each customer interaction
  • Utilize appropriate tools and resources to properly assess and address each interaction
  • Resolve customer complaints via phone, email, or social media
  • Prepare detailed and professional escalation reports
  • Work with customer service leader to ensure proper customer service is being delivered
  • Maintain a quality monitoring score of 87% or greater
  • Other duties as assigned by the leader/coach

Qualifications:

  • College Degree preferred, but not required
  • 1+ years’ experience in customer service or retail required
  • Strong computer knowledge and excellent typing skills (30+ WPM)
  • Possess high level of confidence on telephone
  • Able to accept and follow feedback and coaching
  • Strong analytical and technical skills
  • Familiar with variety of social media platforms and monitoring tools preferred
  • Excellent communication skills both written and verbal
  • Experience analyzing and resolving customer service issues

Business Overview:
Founded in 2002, Trizon Business Solutions has provided comprehensive sales, back office, customer service, and technical support to companies in the Telco industry including AT&T, Comcast, Frontier Communications, Time Warner, and Verizon Wireless, and we’re currently expanding our customer service operations. Apply today!

Benefits: Dental, Paid Vacation, Health-Company facilitated

Full Time and Part Time
$11.00/hr

(Spanish/Russian/Chinese/Korean-Language Fluency Needed)


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About this company
About the company: Founded in 2002, Trizon Business Solutions has provided comprehensive sales, back office, customer service, and...