Truestone Employee Reviews in United States

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Poor management, but customers loved the working folk
Former employee (Former Employee) –  Suffolk, VAJune 9, 2016
Day-to-day, the work was interesting and enjoyable because the customer really appreciated the expertise of the people supporting them. Top-down management did not appreciate enough the diamonds in the rough.
Pros
Well loved by customers
Cons
Short-signted management
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help desk
Hardware Technician/Service Desk (Former Employee) –  Seattle, WAAugust 3, 2015
A typical day, at the job site, consisted of fielding phone calls and email of user with computer issues.
Management was good until the Help Desk Manager was let go
The coworkers were all very good and personable and good to work with. All very cooperative and mentoring. The hardest part of the job was working without a help desk manager. Also, this help desk did not conform to any ITIL philosophy or practices. There was no root cause analysis for issues, no best practices, no lessons learned.
The "wheel" was recreated for each major problem and outage. Users were not notified of major systems outages. Red tape was the order of the day in any situation. All knowledge sharing was tribal.

Truestone, the contracting firm, was mostly hands-off and was often times out of the loop as far as daily functions went. They followed the lead of their client.
Pros
free parking
Cons
extreme stress and frustration at times
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It's a job
Project Lead (Current Employee) –  Herndon, VAJuly 10, 2015
I've worked for Truestone for a few years and am always hesitant to recommend the company to others. There is a lack of management oversight and an overall disconnect with the needs of the employees. We've seen the cost of benefits increase as the quality and quantity of services provided steadily declines.
Pros
The human resources team is amazing
Cons
Zero room for advancement
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Truestone is a great place to work. The employees is friendly and works together very well
Integrated Communication Specialist (Current Employee) –  Suffolk, VAJuly 8, 2015
I've learned and obtain so much while working at Truestone. I have learned the telephone cable color configuration. A typical day at work is assisting, training, and overseeing a contractor or a navy seaman on how to work the navy ship communication system. It varies from installation to programming, networking and etc.
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Great company to work for
COP C2 INTEGRATOR (Current Employee) –  Portsmouth,VirginiaJune 4, 2015
Provide interaction formally and informally with personal at C3CEN and SSA supported UCOP and COP GCCS-J family of system viewers and associated Web Services sites. I also provide UCOP and COP viewer IT Services, including evaluation of new releases of UCOP and COP C2 GCCS-J family of system viewers such as AGILE Client, ICSF clients and others, analysis to determine what changes are required for implementation, recommend new hardware changes if needed, maintenance of UCOP and COP C2 GCCS-J family of system viewers, system administration and collaboration with UCOP and COP developers. . Proficient in Active Directory requirements, Microsoft Windows 2003, 2008 R2 and Windows XP, and 7. ICSF, Teleclient and Agile Client, Citrix XenApp 6.5 and Citrix Presentation Server 4.5.
Pros
I am the only engineer for my project for the USCG
Cons
I am the only engineer for my project for the USCG
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Close knit office
Senior Field Engineer/Project Lead (Former Employee) –  Suffolk, VAMay 7, 2013
It is a smaller office and management is very approachable. And most of the projects interact very well within the team
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Solid Company to work for
Engineering Technician VI (Current Employee) –  Suffolk VaApril 30, 2013
Truestone offers a variety of technical Skills and challenges to help you succeed in you career.
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information security-oriented services and solutions across the public and private sectors
Senior IT Systems Security Officer (Former Employee) –  Suffolk, VAMarch 13, 2013
Truestone is an integrated network engineering and telecommunications company with teams that provide customers with an unusually broad mix of business process, technical, operational and program management expertise
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Overall rating

3.8
Based on 9 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.2
Job Security/Advancement
2.4
Management
2.6
Culture
3.2