Pros: grill-day, fridays, paycheck, nice office mgr and branch mgr
Cons: unruly customers, work late hours, not truthful to customers
Answered heavy phone lines. Helped customers with service call issues, print invoices for techs/customers.This was my first office/customer service job I had. I gained a tremendous amount of office/customer service experience working here, and learned a lot about lawn care. Office manager and branch manager were awesome.Very understanding and helped – more... in anyway possible. Most co-workers were nice.
The hardest part of my job was working late evenings and getting unruly customers esp. when all the managers were gone or would not
take the calls. What I did not like about this place and why I left was because some of the sales reps lied to get customers on to get commission. Management would often times push us to make us get the customers to do lawn services that were not supposed to be done til a certain time, because the branch needed money. So I had to lie to customers that it needed to be done.
This job was very stressful and fast paced and sometimes my co-workers would not help and pick up some of the slack. Office manager knew of the problem and did not discipline b/c of favoritism.
The most enjoyable part of my job was Friday's, paydays, grill-day (company cookout). – less