Trustco Bank Employee Reviews

Showing all 90 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not the best place to work.
HEAD TELLER (Former Employee) –  Latham, NYMay 9, 2017
Difficult to take a break. Minimal training for Assistant Managers. Minimal product knowledge across the company. Not enough pay for the amount of grief received.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive, fun, friendly environment with wonderful co-workers.
Mortgage Coordinator (Former Employee) –  Glenville, NYApril 27, 2017
Great place to work and develop relationships with members in the community. Everyone there was friendly, approachable and willing to help. Would recommend to anyone if they are looking for a strong company that cares about its employees and the communities in which they serve.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good place to work for life after work low stress
Teller (Former Employee) –  Orlando, FLApril 18, 2017
Trustco bank is a good company to work for all though it as many flaws.Part time employees are limited to only 25 hours and company has to stop bias on managers that can abuse rules of company and not face discipline while employees are easily fired.
Pros
business hours
Cons
low pay for part time
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive
Assistant Manager (Former Employee) –  Albany, NYApril 12, 2017
Trustco Bank is a good place to work. Its a fixed schedule. There's rarely any suprises when it comes to the scheduling. The hardest part of this job is finding something to do when the branch is slow
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
ok
Teller (Former Employee) –  Niskayuna, NYApril 8, 2017
Trustco Bank is a decent place to work so long as you take a position you will be happy with for years. There is little to no chance of a significant promotion. The pay is generally lower than most banks for the same position, but trustco does not expect you to "sell" at every chance you get. Trustco uses an out of date system which requires you to actually understand the banking system.Training is a bit lacking as it seems to be a trial by fire rather than allowing you to slowly increase your responsibilities and expectations over a few weeks time.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Courier job is great if you don't mind picking up and driving around with trash!
Courier (Former Employee) –  Glenville, NYApril 8, 2017
The people were great to work with in the mail room. The company won't give you full time because they don't want to give you benefits. They don't tell you up front that you have to pick up the smelly trash from each branch and ride around with it in the company car. The smell on a hot day is what made me quit!
Pros
People that worked there.
Cons
Picking up smelly trash along with the mail!
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worse job
Branch Manager (Former Employee) –  Orlando, FLApril 4, 2017
* Management is not nice.
* Low moral.
* High turnover of employees.
* No work ethic.
* Executives are the worse, like use car salesman.
* Organization is misleading
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Family owned bank that makes you feel like family
Teller (Former Employee) –  Albany, NYMarch 19, 2017
Trustco Bank has given me many opportunities to grow as an employee and I have learned so much in my 20 years at the bank. They have a strong leadership team that helps the employees learn and grow with in the company.
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Co-workers
Teller (Former Employee) –  Albany, NYMarch 15, 2017
I enjoyed working at Trustco Bank - team is excellent - some managers are just Okay but many need more training - banking equipment and call center equipment was obsolete. If you have a friend as manager growing opportunities are for you if no - move on!!!
Pros
coworkers - team work -
Cons
poor management policies - obsolete equipment
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very slow location
Part Time Teller (Former Employee) –  Lee, MAMarch 15, 2017
Bank was very slow and boring to work for, often going several hours with no customers. We weren't allowed to leave for any reason when we were on duty even though there was at least 3 employees in the bank at all times
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It's nice place to work for starter
Head Teller (Current Employee) –  NorthvaleFebruary 23, 2017
Small bank but great place to work. We need more bank branches in NJ. We have good benefits and great events for employee it's a fast pace job
Pros
None
Cons
Health care
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Learned alot
Bank Teller (Former Employee) –  Monroe, NYFebruary 17, 2017
Do various transactions, and interact with the customers. They give you training for various teller work, and the managers were very nice and helpful.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and great place to learn about banking
Data Entry Clerk (Former Employee) –  Schenectady, NYFebruary 16, 2017
Great experience for just coming out of high school equally after returning years later.learning the different going ones of what happens behind the scenes in banks was very satisfying and rewarding.
Pros
Room to grow and learn
Cons
The more you learn the more work you do can be overwhelming
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Trustco
Assistant Branch Manager (Current Employee) –  Westchester, NYFebruary 9, 2017
It is a good first job. The bank has great products but its processes are analog in a digital age. The bank does have some areas it needs to improve on.
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
never recommend this job to anyone
Assistant Branch Manager (Former Employee) –  Colonie, NYJanuary 22, 2017
Insufficient training, they send new and inexperienced workers to a very busy branch and expect you to train them when this is not part of your job, underpaid, don't get paid for overtime, get scammed with sick time and vacation time
Pros
busy branch
Cons
short breaks, short staffed, insufficient training
Was this review helpful?Yes4No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ability to get promoted twice within a year
Head Teller (Current Employee) –  Altamonte Springs, FLJanuary 21, 2017
The best thing is the co-workers and their upbeat attitudes;
I enjoy meeting and KYC on a personal level;
Being able to recommend products to current & potential customers and helping the bank grow, is very satisfying.
Pros
The ability to move up within the company is outstanding.
Cons
The financial upgrade with a promotion is minimal at best.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A fun and laid back workplace
Quality Control (Former Employee) –  Albany, NYJanuary 19, 2017
The job involved a lot of traveling which was a great change of pace from the normal office scene. The workplace was professional, but also left room to get to know co-workers and enjoy the atmosphere.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive fun work place
Teller (Former Employee) –  FloridaJanuary 19, 2017
I enjoyed working at Trustco Bank. The work was very rewarding. I had very good experiences working with the customers and also with my co-workers. I was able to attain additional experience working for a Bank in Florida,
Pros
I enjoyed my work
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
ok as an entry level job
Branch Manager (Former Employee) –  Schenectady, NYJanuary 18, 2017
Male ran company,Salary is on the low side for the industry.Really lacking when it comes to healthcare and long term benefits.Good place to get your foot in the door.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Micromanage your life away
Teller (Current Employee) –  New YorkJanuary 12, 2017
Trustco Bank is a company that has skirted by for years on out-of-compliance banking practices and propped up on layers upon layers of sometimes-competent management. I cannot speak for the upstate NY or FL branches, but downstate NY is often left to fend for scraps and referred to as the "unwanted stepchild" of the company. A typical work day can see anywhere from 5 to 30 customers walk through the door, which leaves ample time to read, chat, or attempt to solve Fermat's Theorum (depending on the day). Little authority is afforded to branch-level employees, requiring any transaction involving infrequent circumstances to go through administration. Unfortunately, most employees in administration are either overworked or unable to help due to lack of competence in a given area; this can sometimes lead to a feedback loop in the branch as managers are advised by administration to call other departments, only to be told their first call should have solved their problem. The sales manager, though very eager to try and help, can be extremely overbearing and sways wildly between helicoptering branch managers and sending them to his voicemail for hours at a time. As you may likely read in other reviews, Trustco is a solid resume builder or stopgap job, but little else. I truly want it to be more than it is, but it's a company mired in bureaucratic swampland.
Was this review helpful?Yes9NoReport

Want to know more about working here?

Ask a question about working or interviewing at Trustco Bank. Our community is ready to answer.

Ask a Question

Overall rating

3.1
Based on 90 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
2.5
Job Security/Advancement
2.6
Management
2.7
Culture
2.8