Micromanage your life away
Teller (Current Employee) – New York – January 12, 2017
Trustco Bank is a company that has skirted by for years on out-of-compliance banking practices and propped up on layers upon layers of sometimes-competent management. I cannot speak for the upstate NY or FL branches, but downstate NY is often left to fend for scraps and referred to as the "unwanted stepchild" of the company. A typical work day can see anywhere from 5 to 30 customers walk through the door, which leaves ample time to read, chat, or attempt to solve Fermat's Theorum (depending on the day). Little authority is afforded to branch-level employees, requiring any transaction involving infrequent circumstances to go through administration. Unfortunately, most employees in administration are either overworked or unable to help due to lack of competence in a given area; this can sometimes lead to a feedback loop in the branch as managers are advised by administration to call other departments, only to be told their first call should have solved their problem. The sales manager, though very eager to try and help, can be extremely overbearing and sways wildly between helicoptering branch managers and sending them to his voicemail for hours at a time. As you may likely read in other reviews, Trustco is a solid resume builder or stopgap job, but little else. I truly want it to be more than it is, but it's a company mired in bureaucratic swampland.