Pros: holidays, vacations, the gratitude
Cons: short breaks
A typical day as a Trustmark National Bank Contact Center Representative would start with a cup of coffee and off to the phone I go. We assist with checking, savings accounts, CD's, IRA's, Loans etc. What I am proud to say I've learned plenty in the banking industry as a whole. I enjoy my co-workers, with all honesty they help the day go smoothly.
The hardest part of my job or shall I say the most challenging part is being able to calmly assist each irate customer we may encounter, but we have been trained with the ability to deal with each behavior that is put before us.
The most enjoyable part is sharing the knowlege of banking with customers as well as co-workers