Paid Loan Specialist (Former Employee), Pearl, MS – July 24, 2014
Pros: insurance benefits
Cons: discrimination, harass working enviromen
Trustmark Loan Operations Department is absolutely awful. The manager there will constantly complain about everything you do, nothing you do is right. I had to literally walk around on eggshells daily ever since she came in 3 years ago. I was there 17 years and never had a problem until she came on board. Because of her I lost a 17year career.
Accounts Payable Processor / Reconcilement Clerk (Former Employee), Jackson, MS – July 18, 2014
I worked for Trustmark for 25 years. I really enjoyed my time at Trustmark, my department felt like being with your family, I really enjoyed & miss my time being there. Great and stable company, it is one of the best Bank in Jackson, MS.
Card Services Specialist (Former Employee), Brandon, MS – July 17, 2014
Pros: helping customers
Cons: compensation, overall environment
This is a stressful position with poor management. Management expects multiple jobs to be handled all at once...not to be confused with multitasking but multiple jobs meant for two or more people. The compensation is not worth the job duties. The office environment is hostile due to cliques, office gossip and nasty attitudes. There is no teamwork or – more... willingness to help, aside from a select few that don't mind. A typical day involves assisting customers over the phone. Training was limited so it's hard to have a proper understanding of what information is accurate and what isn't. This position is not ideal for a career and it's hard to advance to another dept. I haven't learned anything and the hardest part of the job is waiting on the day to end. – less
A job that pretty much pays the bills and thats it.
Statement processor (Current Employee), Jackson, MS – July 3, 2014
Pros: holidays off and benifits
Cons: favortism is shown here and management is bad
A typical day at work is doing my job which is balancing accounts, and assisting customers over the phone. I have learn there are no perfect jobs,but when you find the right atomosphere and a company that offers growth, I feel that you have acheive something, The hardest part of my job is dealing with a difficult coworker that depends on me to do their – more... job as well, but to keep down confusion, and since the job is not hard I go ahead and get the job done. I have never done managerment at this job, and the most enojoyable part is working with other coworkers and helping to assist customers. – less
Financial Service Representative/ Head Teller III (Current Employee), Columbus, MS – June 5, 2014
Represent Trustmark professionally, efficiently, and tactfully to assure customer satisfaction when in contact with customers. Sell, service and cross-sell deposit accounts, process a variety of transactions including night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, – more... official checks, balancing cash drawer and vault and conduct surprise audits on teller. – less
Teller Supervisor (Current Employee), Houston, TX – March 16, 2014
A typical day at work includes receiving and paying cash to customers, issuing Money Orders or Official checks, pulling reports, making sure tellers balance their cash drawers, find out the reasons for teller outages if any, etc
Branch Manager/Assistant Vice President (Current Employee), Corinth, MS – March 3, 2014
Pros: customers, coworkers, benefits, etc
Cons: promotions or moving on up the ladder
I open accounts, process loans, and do customer service. I learned how to deal with challenging situations and how to resolve them. I work with a great staff who exemplify teamwork and dedication. The hardest part is not being able to go beyond branch manager. I have consistently moved up the ladder but am not able to go on and do commercial lending – more... or other areas of the bank. The most enjoyable part are the customers and coworkers in helping them any way I can. – less
Decent company but definitely a "good ole boys" bank
Loan Assistant (Former Employee), FL – January 28, 2014
Pros: good pay, customers were great, challenging work
Cons: greedy and selfish upper management, no room for growth without degree
I worked for this company for a year as a loan assistant. I was hired to work for one loan officer and assisted 3 executive lenders. Two of the executives were out of the office constantly playing golf. One could say that this was a form of generating business, but this was all the time.
I worked in an office an hour from my home and was promised upon – more... acceptance of the position that if a position closer to my home opened up that I would be allowed to transfer as long as I worked in my current location for 6 months. 8 months later THREE separate positions opened and I asked about all three to no avail. I was pregnant at the time and wanted to be closer to my child once born. My immediate supervisor said, "I just don't want to lose you." I appreciated that she liked my work, however being selfish in a management position is never a good quality. I wanted to be able to grow, but was told in a round about way that I needed a degree to be a manager. Suffice to say, all of my banking experience meant nothing if I didn't have a piece of paper and I ended up training a young man fresh out of college who had NO prior banking experience on how to read financial statements and loan generalities. He was hired in directly as a Vice President. WITH NO KNOWLEDGE OF BANKING AT ALL.
Needless to say, I was pursued by another company and I took it with 5 weeks left of my pregnancy and decided to give a two week notice, however I had to be induced. When I found out I had to be induced, I called TNB to let them know I wanted to go ahead and give my resignation. HR told me that a two week notice was required to be worked out and that I would have to work them out following my maternity leave (even though it was an unpaid leave). I ended up leaving without it.
If you enjoy doing all the work for greedy upper management, go ahead and take the job. – less
Back up head teller (Former Employee), Hattiesburg,MS – October 24, 2013
Trustmark taught me a lot the four years + I was with the company. It was very challenging at times, but that's what I loved about it. I was the back up head teller for over three years, and I enjoyed learning new things. My goal was to eventually become head teller, but that changed when I decided to be a full time mommy. The hardest part was leaving – more... the job because my co-workers and I were like family. – less
I really enjoyed the years I was employed at Trustmark Bank. A few if my colleagues who I worked with for years had become like family to me.
Customer Service Representative (Former Employee), Jackson, MS – October 18, 2013
Pros: nice christmas parties
Cons: advancement opportunities for minorities
Well a typical day at work for me would entail setting up My work station and getting myself ready to assist my customer. I have learned through the years at Trustmark that patience and professionalism equals happy customers. The management staff of Trustmark made sure each department ran smoothly to ensure great customer service. We were taught that – more... team work was always expected of each of us and that is what we strived to accomplish. The hardest part to my job, I would say is trying to communicate with customers who were upset. As long as I remained professional and assured them I would do my best to help them, the situation did not get out of hand. Lastly, the most enjoyable part of my job was this....after a long, hard day at work, if I could look back and recall that I helped someone with a desperate problem, it was all worth it. – less
Security Officer (Former Employee), Jackson, MS – October 15, 2013
Everyday is a challenge and a learning experience with the interactions of different people everyday. Never knowing what could happen encouraged me to keep an my skills sharp in observation and detail.
Employee Benefits Account Manager (Former Employee), Jackson, MS – September 4, 2013
Pros: pto, vacation, and flex, good benefits
Cons: no communication from producer
Arrive early to get the day started - answering all and any emails for clients Employee benefit needs. Creating and updating spreadsheets for any proposals that may have been quoted for prospects or current clients. Assisted EB Insurance producer with many duties to include marketing, proposals, open enrollment kits, and or filing any documentation – more... into the virtual system. Worked solely by myself with instructions of the producers needs. Enjoyed all co-workers in the company. The hardest part of my job was the lack of communication, when only partial information was given - and no response's to what is required. I enjoyed the experience of constantly updating my knowledge with any PPACA and 2014 Health Care reform information to help inform our clients correctly. – less
Branch Secretary/Customer Service (Former Employee), Laurel MS – August 7, 2013
Pros: customer satisfaction
Cons: turning down customers for a loan
I was hired at Installment Loan Secretary for 4 years. I then transferred to the bank and held he position of Branch Secretary. In both positions, I opened new accounts, typed installment loans - both secured and unsecured loans. I answered the phones, balanced the monthly consumer loan bank account and balanced the life insurance accounts. I was also – more... a notary public. Management and co-workers were very nice and helpful. Was always well informed concerning policy changes. The hardest part of the job was the third of the month. The most enjoyable part of the job was feeling good about helping the customers with their financial needs. – less