Collector, North Augusta, SC - November 27, 2016
The usual day begins with a slow system. You are expected to be clocked in and in the system by the time your shift is to begin. You can only clock in 2 minutes before the shift begins. This does mean you will spend some time off the clock pulling system up to be ready to take calls at shift's beginning. Management lets you know which break or lunch you will be taking . Calls are limited based on performance so some agents get more inbound calls and some get less. Despite which you are you are required to average out the goal. The hardest part of the job is the system issues and constant changes. The most enjoyable part of the job is when you do get someone you can actually help. Management can be moody. Interaction dependent on which team you are on is dependent on how they feel, your performance, etc., The typical workday is basic inbound and outbound calls. I learned HIPAA, FDCPA, and FWA. I also learned some negotiating tactics working there. Its a job, not a career little to no career growth available.