TSYS Columbus Employer Reviews

A typical day at TSYS was work oriented first as well as felt valued as an individual. TSYS offered "TSYS school to learn for advancements." I was surrounded by a diverse group of people and it just worked great. I was with TSYS for 12 years as well as my husband and still miss it today. I was taught many skills through different mentors there and use – more...  those skills in my current position today and I am grateful for my experience. I cannot say the was a hard part of my jobs, sometimes stressful under meeting time restraints but that was part of the job at times and in my book, that built character. I wish I had that same leadership in my current business. I will carry TSYS in my heart as a family for life. – less

I work in a call center and answer inbound calls. I have learned how to work in in an stressful environment and multitask.

The day to day work is exciting; staff are fun to be with. A lot is available to learn from the Job as its diverse in nature. The management is not a lot to write home about but the co-workers are brilliant set of people. The harderst part of the job is equal the time factor. Listening to inbound calls and resolving client's request successfully is – more...  also exciting having done a done a good job. – less

HANDLING COMPLEX INCOMING CALLS, LOGGING INFORMATION ON COMPUTER SYSTEMS. THIS INVOLVED SELECTING CORRECT DATABASE TO USE, OFTEN FINDING ERRORS, CORRECTING THEM, AND THEN PROGRAMMING THE TERMINAL AS NEEDED TO COMMUNICATE WITH MY SERVER AND MAKE NEEDED CORRECTIONS. I ALSO HELPED OTHER TECH SUPPORT PEOPLE FROM OTHER BANKS, OTHER HELP DESKS, AND SOFTWARES – more...  TO FIND AND FIX THEIR PROBLEMS AS WELL.
I LEARNED HOW TERMINALS WORK AND RELATE TO THE DATABASES ASSIGNED TO THEM, HOW TO FIND AND FIX ERRORS, MANUALLY OR THRU DOWNLOADS. I HELPED MAKE ONLINE DOCUMENTATION THAT WAS NEEDED, AS WELL AS COME UP WITH FIXES FOR 25 YEAR OLD PROBLEMS, THAT NO ONE HAD COME UP WITH UP TILL THEN, SUCH AS MY "VIRTUAL TERMINAL FIX"
I HAVE FRIENDLY MANAGERS AND CO WORKERS. THE HARDEST PART OF MY JOB IS THE DISTANCE TO WORK. THE MOST ENJOYABLE PART OF MY JOB IS FIXING BANK REPS AND MERCHANTS TERMINALS, AND LISTEN TO THEM SAY THEY "LOVE ME" OR SOMETHING LIKE THAT, THAT GIVES ONE A WARM FUZZY! I AM GOOD AT WHAT I DO, I HAVE EXCELLENT CUSTOMER SERVICE AND THE MOST COMPLIMENTS OF ALL THE HELP DESK ON THE FLOOR. – less

TSYS is a great company to work for mostly because of the people who work there. As with any company you have good and bad, but with TSYS the good normally outweighs the bad by a lot. I've learned a lot from my years at TSYS, and have made many friends along the way. TSYS is a company that people leave, but normally make their way back to, which speaks – more...  volumes about the company.
There are very restrictive policies on posting for jobs within the company, which limits growth opportunities, which is probably why people leave and come back so much. – less

This place has awesome schedules, great benefits packages, excellent managers, they give you the power to help people or get them help. They encourage you to treat customers with respect. The reward you for excellence, and they offer you continued training and provide a clear path for advancement.
Your own desk, your own team that is just like family, – more...  wonderful casual environment. – less

This company has strict requirements and little flexibility. As a customer service rep one is focused on the calls and has little time for breaks. The company does not promote a fun environment for its employees.

The environment is very stressful. Pay is not enough for task.

A typical day at work would be to run reports, coach agents, and to motivate them to do their best. I learned how to be a great leader, and to push other agents to their fullest potential. Management sometimes micro managed, which sometimes made the job stressful, but at the same time rewarding. The hardest part of my job was to have to recommend an – more...  agent to get disciplinary actions taken against them. Or to see them upset on a mistake they made. The most enjoyable part is to see an agent improve on a problem area they may have had, and to see the I did it look on their face. – less

Working at TSYS is can be challenging and seem stresful at times but the companies makes up for it with various activities. The benefits they provide are outstanding and based on the people you work with directly, it can be a fun experience. I've learned so much working for this company. It has helped me grow as an individual and provided me with skills – more...  that can help me go further in my career. – less

TSYS felt like home from the first day. The company promotes a healthy balance between work and family. Benefits are good and advancement is available. On the down side IT On call Duties can last a week 24/7 dealing with international issues. Depending on the group size this can become mentally and physically draining.

I have only work for one year. I am enjoying my work very much as it's challenging and busy. My kind of place! I still have much to learn, but that part of the fun.

Takes efficiency too far in good times and bad. Chronic poor decision making by middle management. Middle management out of touch with subordinates. Management gets too much credit for work done by subordinates. Managers tend to have out of control egos. Upper management does nothing to keep this in check. Upper management too focused on beating FDR – more...  at all costs. Upper management practices duplicity and hides behind image.

Cheap with employees. Chronic under staffing. – less