CSRI / Customer Service Representative (Current Employee) – Columbus, GA – April 25, 2016
I enjoy my employment with Total Systems due to the livelihood and the many of benefits associated with the workplace. Total Systems is not just a workplace, but it is also a place where you can express yourself. Total Systems provides us the options to voice our opinions on not only workplace fun, but also on job related matters. There is not anything hard about being a customer service representative, but it does have its cons when it comes down to learning new material.
Senior Project Analyst (Former Employee) – Tempe, AZ – March 31, 2016
Workday can begin any time 6-9, although TSYS leadership leans toward the early crowd (at least one leader was observed watching the parking lot arrivals on a regular basis from their window, later coincidentally calling out said latecomer during a meeting). It is possible this is used when considering ratings/promotional opportunities. Training is provided to FTEs as indicated during new hire program. From those longer-employed, word was that training can be difficult to acquire approval, but once approval is given, spending those approved dollars on a viable employee do not appear to be an issue. Co-workers appear friendly, but are generally hard-pressed to share too much information, as though it could weaken their pecking order status. This was observed in nearly every department, by multiple long-term FTEs and newcomers alike. Hardest part of the job was frequently working with half-information or "reliable party-provided" information, which later turned out to be either slightly skewed or complete misinformation, and feels intentional. No company should encourage or reward info-hoarders, yet the same ones retaining the info are indubitably selected as 'winners' and/or rewarded as such. Enjoyable part of the job was the somewhat relaxed pace of the workflow, though it isn't something I'd look for in a financial company if I'm the client. I enjoyed most days, made some permanent lasting work and personal relationships there despite the cloaking device put up by most, but it is unlikely I would seek to return to TSYS, knowing the below-average pay rate and the confirmed-by-managementmore... mantra to keep it that way.less
A solid 40-hour work week (a rarity in corp Amer), onsite cafe, free parking/some covered avail$, Arizona location is nice.
Bilingual Customer Service Representative 1 (Former Employee) – Columbus, GA – March 28, 2016
Typical work day was taken phones calls for multiple banks both in English and Spanish. I explained to the customers their accounts the bank policies verifying accounts transferring when needed. Their was overtime offered but most of the times it was not mandatory the only times it was mandatory was only when we were short handed which we were not most of the time and it was only your lunch that was shortened. The pay for the area was not that bad. I did feel job security with TSYS I loved the company culture very open minded and ethical towards their employees. I had a lot of fun with TSYS while I was there I highly recommend TSYS for job security and growth in the financial and business sector.
Free lunches, Benefits are good PTO and Sick time given once hired, The people I meet there, Tuition reimbursement, Multiple faculties around the world if you wanted to transfer elsewhere, job growth and security
Mando OT at times, 24 hr call center shifts varies and no shift security all by seniority and rotation
Director Relationship Management (Current Employee) – Columbus, GA – March 25, 2016
The people are the best. TSYS is a great company and really tries to make sure folks put family first but that's difficult because TSYS really cares about their customers so when something happens you need to be there. The best reason to work there is for the people.
Travel Specialist and Administrative Support (Current Employee) – Columbus, GA – March 21, 2016
A typical day includes assisting customers with rewards redemptions (gift cards, cash back, travel), account inquiries, and providing administrative and team support. I mainly fill the role as a travel specialist. This position requires not only booking hotel, car and airline reservations, but assisting with any related issues. These issues can include cancelations, missed flights, etc. I am a program expert on all clients (at least 30) and provide support where this is a need. I assist the research department in gathering specific information and communicating with clients. I provide team support to agents in my area and assist with escalated calls. I also provide support to the supervisors. This requires that I keep an eye on incoming call volume, adjust the types of calls agents receive to successfully meet service levels, and keep leadership abreast of any technical or client issues that affect the call center. I may be required to send service level reports and weekly updates to management.
Fun, Family Oriented, Wonderful growing experience, Great people, Great benefits, NO fear of job loss
Growth opportunities, lower end pay scale, great benefits, handsome time off
Associate Manager (Current Employee) – McDonough, GA – March 4, 2016
Growth opportunities, lower end pay scale, great benefits, handsome time off. Center is growing but struggles to find a voice as many initiatives are dictated from Columbus. Poor attrition due to staffing agency model
development opportunities, opposite of metro Atlanta traffic, growing area, great leaders, promote from within
high attrition through staffing model, initiatives dictated by headquarters vs working as a semi autonomous call center, pay is lower than industry average
Call Center Representative Trainee (Former Employee) – McDonough, GA – February 5, 2016
My experience with this company was as a temp to hire employee (which is about the only way a low level employee can get hired by the company as they only direct hire higher level employees). The staffing agencies are hard to work for. (This was my first time working for an employment agency and not being directly hired). They charge excessive fees (like about 60 bucks for a drug test that they do with a drug test kit you can get at the drugstore for 20 bucks and since they probably buy them in bulk they are probably making a huge profit with just the drug test charges alone).Then the staffing agencies try to get you to use their "global cash card" instead of direct deposit so they can make money off of that too. They have t-shirts you can wear to work with their logo but you gotta pay for those too. It seems like the staffing agencies used by the company are extremely greedy and do what ever they can to make money off of low level hard working people trying to make a living. It was NO fun getting paid and then having fees deducted from my paycheck that went to the staffing agency. The company should cover those charges in their contract instead of placing the burden on the temp employees it uses. As a temp employee you have no direct hiring manager or human resources department to go to with questions or concerns. You have to deal with the staffing agency and they have their own agenda which is to make money off of you. It is better in my opinion to be direct hired and get paid for working rather than feeling like you are paying a staffing agency to be employed. The companymore... has a lot of nice people working/training there. It is a long arduous process to go from being a temporary employee to a direct hire. They make it harder than it has to be in my opinion. They will say they are all about helping their employees succeed but their actions don't show that. They say they want people who show up on time and are never late but they accommodate people who are late every single day. They say they want people who will work their schedules and follow their break times, etc. but they accommodate people who take extended breaks. They say they don't want you to have your cell phone in the bathroom but people take excessive bathroom breaks just to go in the bathroom and talk and text for long periods of time when they should be in class or on the floor and they accommodate them. They don't accommodate people who try to do everything right and be on time and be a good employee though. I am not judging the people who take extended breaks and all, I am just saying if you can accept that then you should be able to accept other issues. My thinking is if you are going to accommodate all the slackers you should accommodate the ones who want to perform but need a minor accommodation. I would just like to say to all the executives at the company who might read this to not discount the introverts and shy people and people with anxiety/post traumatic stress disorder and other personality traits. There are all kinds of personalities and not everybody is an extrovert and attention seeker and that is OKAY. I guarantee you that the introverts will be the ones working and doing their jobs while the extroverts are in the bathroom talking on their cell phones or taking an extended lunch or goofing off. The introverts will be trying to learn and wanting to learn and wanting to perform as best they can. They may not give 30 minute speeches or want to be managers because they don't like having to hire/fire or discipline people, but they are willing to help their coworkers and willing to help train the new hires who come after them and willing to clean the toilets if need be. Not everybody in this world will be the CEO of a company, but all the different personality types out there bring something to the table and help make a business run and make profit. I have never worked for a company that didn't seem to understand that there are different personalities just like there are different skin colors, ages, races, etc. The company seems to think that to get high performers you need everybody to be a flaming extrovert. That is not true and I know that because I have worked at many different companies with many different people and they all have their talents and different things to offer and they didn't create an environment where you felt pressured into having a fake outgoing personality. The company needs to do more coaching and helping and less grading and evaluating of new employees. Give them time to progress and develop because the best way to learn is by doing and being coached if you are doing it wrong. "Failing" new hires doesn't help anything. The company also needs to make clear what happens when you fail an evaluation. Will you be let go? Given another chance? If given another chance will you be let go if you fail again? The company also needs to make clear when they will evaluate you and reevaluate you if you fail because what is not important to them is extremely important to the person hoping and wishing and praying to progress to the point of being directly hired by the company. They shouldn't leave new hires hanging waiting for them to come and reevaluate them to know if they will keep their jobs or not. That is another bad thing about working for a temp agency. When you ask questions you don't get answers because they have their own agenda I guess of getting you hired on permanently so they can make money and they don't give you the kind of feedback a direct hiring manager would. As far as the scheduling and overtime and pay is concerned I don't have any complaints like the previous reviewer. I never worked directly for the company, only for the staffing agency, but I don't have complaints about the pay only the fees they take out. I like shift work and am flexible to work any shift so that doesn't bother me and the thought of being able to work overtime was thrilling to me because at my last jobs you were lucky to get 25 hours a week. Full time jobs are hard to come by and jobs with decent benefits are hard to come by so I was looking forward to that. Being a temp you don't get benefits or overtime but if you "flip" (as they call it) over to the company after several months you get the company benefits which I heard were pretty good. The hard part is getting to the "flip" part because being a temp is hard for the reasons I stated before. You have fees taken out of your paycheck, you don't have a direct hiring manager who works for the company to answer questions, you don't have access to a human resources department to discuss issues that they might just be willing to accommodate, and you don't ever really know what is going on because your agenda, the staffing agency's agenda, and the company agenda are all different. Pros: Good trainers, nice coworkers/fellow trainees, nice building, nice desks, nice break room & restrooms, good housekeeping (clean environment), good security, good computers/technology, good caterers for lunch in break room, and hour lunches (except when they are busy you might get 30 minutes but you can have snacks at your desk so that is not a problem). Cons: Lack of the company to understand that introverts can be really good employees if they just give them a chance, lack of the company to understand that low level employees live paycheck to paycheck a lot of the time, and they are not well to do like a lot of the executives and department managers, and when you leave them hanging on whether or not they will be fired after a re-evaluation and you take forever to get around to doing the re-evaluation even though that employee is waiting to know whether they will keep their job or not, and whether they will graduate the training class or not, and whether they get to start their regular schedule the next week like their coworkers who passed their evaluation the first time, is torture. Another con was hearing the employees who have been there awhile talk about how they fire people. I don't have a problem with people being fired if they do the things which the company has told them can get them fired, but my concern was them not clearly stating at what point temps or regular employees can get fired when it comes to their evaluations and re-evaluations. They need to let them know what happens when they fail an evaluation or re-evaluation and if they do fire them do it right away and not when they come back from lunch.less
trainers, security, environmental staff
fees taken out of your paycheck, never knowing if/when you will be fired, no acceptance by upper management of people with anxiety issues that can be easily accommodated, Quality staff not used as coachers for new hires rather than graders
Worst Company to work for, with a terrible work life balance.
Customer Service Representative (Former Employee) – McDonough, GA – January 31, 2016
I think this is one of the worst companies you could work for! It is a very cheap and stingy company that pays their customer service reps(agents) very low wages, and pays managers much higher salaries. The customer service reps have to struggle over pennies on the dollar and overtime pay. At Tsys, you will start at $10.00 per hour as a temp, and when you go permanent, you will earn $11.00 per hour. The only way to make more money, with Tsys, is you have to work a lot of overtime. They make employees fight over the best work schedules, by awarding the so-called best performers with a 7am to 4pm, or an 8am to 5pm shift, Monday thru Friday, as they are open 24/7, and are open on all major holidays. If they don't like you, or if they claim you are not in the top 20 percentile, you will not get a normal shift. This causes a very hostile work environment, as this causes reps not to trust, or want to work to help one another, because they are all trying to get the best schedules. The moral, there, is very low, due to the low wages, and bad scheduling. Everyone is so uptight and walking around on pins and needles there. I trained at the McDonough location, which looks dim and penitentiary-like. The national average for customer service jobs like this, at such a high security level, pay at least $15.00 per hour! Stop treating your workers like prisoners and start offering them better pay!
Collector I (Former Employee) – Columbus, GA – January 28, 2016
Here, there is a nice business environment, For the most parts, your supervisors try their best to help you along. It includes a diverse atmosphere and plenty of room for advancement. The most enjoyable part of my day is hard to identify due to the fact I enjoyed it often.
Great place to work with wonderful benefits and opportunities for growth
Associate Manager Contact Center (Current Employee) – Columbus, GA – January 23, 2016
I am an Associate Manager / Supervisor in an inbound call center. A typical day at work starts with checking the service levels, occupancy (call outs or late arrivals to work). The next thing I do is systems test, quality assurance. The next part of my day is reporting, correcting or troubleshooting any issues or concerns that would have a negative impact on meeting our projected goals for the day or month. I have learned that I am a self starter and I am a team player. I have also learned to solve problems and work with in the guidelines of compliance policy and procedures. My management is focused on people first and encourages change and growth. My co-workers are the best part of the job; we learn to depend on each other to be successful as a group. Because I enjoy my work ,the hardest part of my job is trying to balance my work hours and home life. The people I work with are the best part of my job. I enjoy coaching and developing people to make us successful.