A typical day includes assisting customers with rewards redemptions (gift cards, cash back, travel), account inquiries, and providing administrative and team support. I mainly fill the role as a travel specialist. This position requires not only booking hotel, car and airline reservations, but assisting with any related issues. These issues can include cancelations, missed flights, etc. I am a program expert on all clients (at least 30) and provide support where this is a need. I assist the research department in gathering specific information and communicating with clients. I provide team support to agents in my area and assist with escalated calls. I also provide support to the supervisors. This requires that I keep an eye on incoming call volume, adjust the types of calls agents receive to successfully meet service levels, and keep leadership abreast of any technical or client issues that affect the call center. I may be required to send service level reports and weekly updates to management.
Fun, Family Oriented, Wonderful growing experience, Great people, Great benefits, NO fear of job loss