CSR II (Former Employee) – Columbus, GA – March 7, 2014
Signed on the phones and handle over 12 client policies from credit cards to online banking issues. I learned a lot of great customer service skills that I carry with me today. Customer where the hardest part of the job because people can be very crule over the phone. I enjoyed this job because all the co-workers felt like family.
CSR - Customer Service Representative (Current Employee) – Columbus, GA – August 14, 2017
Own personal space...schedules very limited....management is okay...training instructors wonderful but time frame for training rushed...not very lenient with balance as far as outside of work...had to use all hours when i went on leave having my baby..if no hours you have to call out not request day off...
Fraud Analyst (Former Employee) – Columbus, GA – August 11, 2017
Hope you're not ambitious, as the managers here don't take well to it if you're trying to climb your way up the corporate ladder. I was in love with the workplace and my coworkers and was overbaringly silenced by management
Associate Director (Former Employee) – Columbus, GA – August 9, 2017
My day consisted of meeting, conference calls, evaluating training, making sure that training was published. I also provided reports to the call center manager, of the training status. I worked with the clients to ensure them that compliance was met for their portfolio. My hardest part of my job was to make sure to developed training that kept the agents engaged.
My team, they are the best group of people that I had ever work with
when the company began the layoff, the stress that induce in the team memebers
Customer Service Representative II (Current Employee) – McDonough, GA – August 9, 2017
Call center where you are expected to take calls to assist account holders with many different inquires. Can get hectic at times but overall it is not a bad place to work. Many chances for pay to be increases if you are willing to put in the work to show you deserve it.
Customer Service Rep (Former Employee) – Columbus, GA – August 9, 2017
Tsys has good pay and benefits. It's a large company. Sometimes you have to work mandatory overtime and your schedule changes every three months. The job isn't that hard because there are scripted responses and a guidebook to follow.
Associate Director, Application Systems (Former Employee) – Columbus, GA – August 8, 2017
Fast pace, hard to balance life/work. High expectations never stop. Team is the best part of working there. A lot has changed in the last few years. Not the same family atmosphere and only seem to be worried about profits.
Manager (Current Employee) – Omaha, NE – August 8, 2017
TSYS is a growing business, enjoying all time high stock prices after a series of acquisitions. There are good opportunities, but the culture has become less employee centered in the last two years with the arrival of new people in most of the senior executive roles.
Lead Test Analyst and Business Analyst (Former Employee) – Boise, ID – August 8, 2017
Flexible work schedule was great. Each project team is different and there are many tools and application to learn. Hardest part was keeping up with all the newest tools and applications and methodologies.
Like flexiable work arrangements which include remote if necessary.
Not all projects teams were run the same, too many differences.
Fraud Analyst I (Current Employee) – Columbus, GA – August 8, 2017
As a fraud analyst the job is okay, very stressful when your dealing with cardholders and there money....there is no work-life balance, I feel as I'm always here...overall its okay for the columbus area...
Fraud Analyst (Former Employee) – Columbus, GA – August 4, 2017
Everyday work was on the phone speaking with people , In enjoyed, learning new bank policies and how to operated a new system, management was ok , I feel that they could have been more outgoing and seeing peoples needs, working place was ok, did not like that we could not have any photos of our family on the desk nor could we have anything else, was stuck in a box for the time of work, the hardest part of the job was not getting help when needed, the most enjoyable part of the job was speaking with people everyday from different worlds and different states, also make sure they were please with the work I was doing for them.
fee lunches on holidays, and sometime free play time.
Programmer Analyst, Lead (Current Employee) – Marietta, GA – July 28, 2017
I am working from home 4 days of the business week. I am feeling comfortable to work from home and the office. I have to work hard because each new project comes from the different areas of the credit cards. It needs each time to study the new area.