Worst Company to work for, with a terrible work life balance.
Customer Service Representative (Former Employee) – McDonough, GA – January 31, 2016
I think this is one of the worst companies you could work for! It is a very cheap and stingy company that pays their customer service reps(agents) very low wages, and pays managers much higher salaries. The customer service reps have to struggle over pennies on the dollar and overtime pay. At Tsys, you will start at $10.00 per hour as a temp, and when you go permanent, you will earn $11.00 per hour. The only way to make more money, with Tsys, is you have to work a lot of overtime. They make employees fight over the best work schedules, by awarding the so-called best performers with a 7am to 4pm, or an 8am to 5pm shift, Monday thru Friday, as they are open 24/7, and are open on all major holidays. If they don't like you, or if they claim you are not in the top 20 percentile, you will not get a normal shift. This causes a very hostile work environment, as this causes reps not to trust, or want to work to help one another, because they are all trying to get the best schedules. The moral, there, is very low, due to the low wages, and bad scheduling. Everyone is so uptight and walking around on pins and needles there. I trained at the McDonough location, which looks dim and penitentiary-like. The national average for customer service jobs like this, at such a high security level, pay at least $15.00 per hour! Stop treating your workers like prisoners and start offering them better pay!
Clean facility, great house keeping.
Way below average pay for customer service Agents