Productive workplace with a friendly comfortable work environment.
Customer Service/Tech (Current Employee) – Omaha, NE – March 3, 2017
Working 40 hours a week which was split to four 10 hour days, with having a three day weekend. TSYS works with different types of schedules. Due to going to school they provided me the option of working four days a week so I can go to class the three days I was scheduled without being rushed back to work after class. The environment was so friendly it was like a giant work family. The company had a few months were conversions made things a bit complicated and busier, but it wasn't difficult to get use to. It allows you to build skill while being under pressure. While being with TSYS Merchant Solutions I've learned so much about credit card processing, and the process on how credit card machines work. I learned about the service end; how billing works for businesses that accept credit card payments, different types of processing methods and fees. I also learned about the technical side of credit card machines, about how they are setup, the file building, troubleshooting, and the requirements they need to meet for the card brands.
The hardest part of the job was when issues would come up and we have never heard of them on the technical side, but we would have different departments aside from out technical support in customer service, but once we received answers it became easy. The most enjoyable part of the job was the environment and the job keeping you on your toes. It was such a friendly space that when needing assistance anyone was willing to help.
flexible, schedules, friendly environment, learning experience, tuition reimbursement, benefits
short breaks, point system.