Call Center Representative Trainee (Former Employee) – McDonough, GA – February 5, 2016
My experience with this company was as a temp to hire employee (which is about the only way a low level employee can get hired by the company as they only direct hire higher level employees). The staffing agencies are hard to work for. (This was my first time working for an employment agency and not being directly hired). They charge excessive fees (like about 60 bucks for a drug test that they do with a drug test kit you can get at the drugstore for 20 bucks and since they probably buy them in bulk they are probably making a huge profit with just the drug test charges alone).Then the staffing agencies try to get you to use their "global cash card" instead of direct deposit so they can make money off of that too. They have t-shirts you can wear to work with their logo but you gotta pay for those too. It seems like the staffing agencies used by the company are extremely greedy and do what ever they can to make money off of low level hard working people trying to make a living. It was NO fun getting paid and then having fees deducted from my paycheck that went to the staffing agency. The company should cover those charges in their contract instead of placing the burden on the temp employees it uses. As a temp employee you have no direct hiring manager or human resources department to go to with questions or concerns. You have to deal with the staffing agency and they have their own agenda which is to make money off of you. It is better in my opinion to be direct hired and get paid for working rather than feeling like you are paying a staffing agency to be employed. The companymore... has a lot of nice people working/training there. It is a long arduous process to go from being a temporary employee to a direct hire. They make it harder than it has to be in my opinion. They will say they are all about helping their employees succeed but their actions don't show that. They say they want people who show up on time and are never late but they accommodate people who are late every single day. They say they want people who will work their schedules and follow their break times, etc. but they accommodate people who take extended breaks. They say they don't want you to have your cell phone in the bathroom but people take excessive bathroom breaks just to go in the bathroom and talk and text for long periods of time when they should be in class or on the floor and they accommodate them. They don't accommodate people who try to do everything right and be on time and be a good employee though. I am not judging the people who take extended breaks and all, I am just saying if you can accept that then you should be able to accept other issues. My thinking is if you are going to accommodate all the slackers you should accommodate the ones who want to perform but need a minor accommodation. I would just like to say to all the executives at the company who might read this to not discount the introverts and shy people and people with anxiety/post traumatic stress disorder and other personality traits. There are all kinds of personalities and not everybody is an extrovert and attention seeker and that is OKAY. I guarantee you that the introverts will be the ones working and doing their jobs while the extroverts are in the bathroom talking on their cell phones or taking an extended lunch or goofing off. The introverts will be trying to learn and wanting to learn and wanting to perform as best they can. They may not give 30 minute speeches or want to be managers because they don't like having to hire/fire or discipline people, but they are willing to help their coworkers and willing to help train the new hires who come after them and willing to clean the toilets if need be. Not everybody in this world will be the CEO of a company, but all the different personality types out there bring something to the table and help make a business run and make profit. I have never worked for a company that didn't seem to understand that there are different personalities just like there are different skin colors, ages, races, etc. The company seems to think that to get high performers you need everybody to be a flaming extrovert. That is not true and I know that because I have worked at many different companies with many different people and they all have their talents and different things to offer and they didn't create an environment where you felt pressured into having a fake outgoing personality. The company needs to do more coaching and helping and less grading and evaluating of new employees. Give them time to progress and develop because the best way to learn is by doing and being coached if you are doing it wrong. "Failing" new hires doesn't help anything. The company also needs to make clear what happens when you fail an evaluation. Will you be let go? Given another chance? If given another chance will you be let go if you fail again? The company also needs to make clear when they will evaluate you and reevaluate you if you fail because what is not important to them is extremely important to the person hoping and wishing and praying to progress to the point of being directly hired by the company. They shouldn't leave new hires hanging waiting for them to come and reevaluate them to know if they will keep their jobs or not. That is another bad thing about working for a temp agency. When you ask questions you don't get answers because they have their own agenda I guess of getting you hired on permanently so they can make money and they don't give you the kind of feedback a direct hiring manager would. As far as the scheduling and overtime and pay is concerned I don't have any complaints like the previous reviewer. I never worked directly for the company, only for the staffing agency, but I don't have complaints about the pay only the fees they take out. I like shift work and am flexible to work any shift so that doesn't bother me and the thought of being able to work overtime was thrilling to me because at my last jobs you were lucky to get 25 hours a week. Full time jobs are hard to come by and jobs with decent benefits are hard to come by so I was looking forward to that. Being a temp you don't get benefits or overtime but if you "flip" (as they call it) over to the company after several months you get the company benefits which I heard were pretty good. The hard part is getting to the "flip" part because being a temp is hard for the reasons I stated before. You have fees taken out of your paycheck, you don't have a direct hiring manager who works for the company to answer questions, you don't have access to a human resources department to discuss issues that they might just be willing to accommodate, and you don't ever really know what is going on because your agenda, the staffing agency's agenda, and the company agenda are all different. Pros: Good trainers, nice coworkers/fellow trainees, nice building, nice desks, nice break room & restrooms, good housekeeping (clean environment), good security, good computers/technology, good caterers for lunch in break room, and hour lunches (except when they are busy you might get 30 minutes but you can have snacks at your desk so that is not a problem). Cons: Lack of the company to understand that introverts can be really good employees if they just give them a chance, lack of the company to understand that low level employees live paycheck to paycheck a lot of the time, and they are not well to do like a lot of the executives and department managers, and when you leave them hanging on whether or not they will be fired after a re-evaluation and you take forever to get around to doing the re-evaluation even though that employee is waiting to know whether they will keep their job or not, and whether they will graduate the training class or not, and whether they get to start their regular schedule the next week like their coworkers who passed their evaluation the first time, is torture. Another con was hearing the employees who have been there awhile talk about how they fire people. I don't have a problem with people being fired if they do the things which the company has told them can get them fired, but my concern was them not clearly stating at what point temps or regular employees can get fired when it comes to their evaluations and re-evaluations. They need to let them know what happens when they fail an evaluation or re-evaluation and if they do fire them do it right away and not when they come back from lunch.less
trainers, security, environmental staff
fees taken out of your paycheck, never knowing if/when you will be fired, no acceptance by upper management of people with anxiety issues that can be easily accommodated, Quality staff not used as coachers for new hires rather than graders
CSR (Former Employee) – Columbus, GA – December 12, 2014
Typical day at work is just waiting on a phone call as a CSR. I learned patience and I was able to sharpen my soft skills. Management was awesome but working 3rd shift sometimes leadership will not be available...You will have an opportunity to meet great people in training and if lucky they will be working shifts with you more than likely you guys will be seated together out on the floor...the hardest part was staying awake for me (3rd shift) and dealing with irate customers...the most enjoyable part of the job is having invaluable training....
Network Analyst II (Former Employee) – Columbus, GA – April 28, 2014
TSYS is a great family oriented place to work. The benefits are amazing and the people there really know how to retain team members. I love that they encourage you to move into a position that allows you to use your knowledge and they don't retain you in a position in that you don't find yourself productive because they want you to grow and the company to grow. They have team appreciation outings and lots of events to get you involved with the company and culture. There is pretty much a job anyone could do within this company. I loved the people, the attention to leadership and not management structures.
International Consultant Trainer (Former Employee) – Columbus, Ga – August 22, 2015
TSYS was a very good company to work for when I started.There has been so many changes with the mangement. Majority of the managers came from outside of the company and made drastic changes without getting a feel on TSYS way of doing business. Most of the managers would stay 6 months-2 years and leave. So many projects are rushed during conversions which damages the relationships with our clients. Which is time and money wasted.
Excellent Benfit package, vacation, Paid sick time and floating holiday
Customer Service Representative (Current Employee) – Columbus, GA – November 18, 2013
Coming into one position and trying to transfer to another is hard. Company seems to go out and hire someone from a temp agency instead of hiring from within. Co-workers are the best part of the job and only reason to keep coming back along with pay day and health benefits. Hardest part of the job is having to take abuse from customers and not being treated as a human being with a brain. Don't plan a vacation ahead of time because you may not get the time off .
Accounts Payable Specialist (Former Employee) – Boise, ID – September 9, 2013
Obtain proper approval of invoices for processing. Match all purchase orders with the correct invoices. Code all invoices appropriately according to location, department, and correct general ledger account. Process and enter all employee expense reports and credit card charges each month into QuickBooks.
I did acquire more experience in the accounts payable dept. Learned more about HVAC companies. My co-workers did help make the job more enjoyable. Hardest part of the job was keeping up with the high volume of invoices especially when I was always given projects to do.
Constantly busy, not over demanding, somewhat challenging
SR Material Supply Specialist/End User Computing (Former Employee) – Columbus, GA – November 19, 2013
Most of my day was spent loading and unloading computer equipment for the company. Other than that I was maintaining quality control and inventory management. I spent a lot of time talking with Finance and completing SOP operations for them along with expenditure reports. I shifted between that and computer repair and maintenance. I worked Technical Support for any team members that had technical issue with their equipment.
working all over the building. i was not stuck in one spot
Senior Programmer Analyst (Former Employee) – Columbus, GA – August 30, 2011
Takes efficiency too far in good times and bad. Chronic poor decision making by middle management. Middle management out of touch with subordinates. Management gets too much credit for work done by subordinates. Managers tend to have out of control egos. Upper management does nothing to keep this in check. Upper management too focused on beating FDR at all costs. Upper management practices duplicity and hides behind image.
Cheap with employees. Chronic under staffing.
salaries are competitive, cafeteria at campus
management has poor people skills., very high pressure due to poor decision making by
Lots of employee activities, but work all holidays (24/7/365)
Risk Management Representative (Current Employee) – Columbus, GA – July 13, 2015
I like how many employee activities there are and how relaxed it is on later shifts. There are also pretty good benefits, including discounts around town and for theme parks and attractions. I do not like the schedule selection process. Your schedule changes every 3-4 months. Sucks having no weekends/holidays off, unless using vacation time.
Great benefits and activities, discounts
call center open 24 hours, 7 days a week, 365 (366) days a year
Chargeback Specialist (Former Employee) – columbus, ga – August 26, 2014
Great benefits but that's it. A typical day at work was answering calls all day in a cubicle and getting fussed at by management to wrap up your notes after a call. There was a lack of assistance. If you needed help we were asked not to go to our peers/coworkers but every time we would seek leadership they would either be gossiping about us or other employees within the company or they would ignore our instant messages or our calls to the escalation team.
Customer Service Representative II/Lead (Former Employee) – Columbus, GA – September 12, 2012
Department Loyalty of TSYS Continuously changing shiftsevery three months, changing rules of programs with no notifications....meaning it's easy to fail a call, no clear answers when asked, unable to read system clearly nor are they up to date, different answers from different Supervisors for the same question, and Request for time off or Holidays have to be given months in advance. Made it really hard to work for this company with having kids and school. Very stressful job!
Great place to work! TSYS puts its employees first!
Senior Programmer Analyst (Former Employee) – Columbus, GA – December 4, 2012
TSYS was ranked #1 on Forbes Top 100 Companies to work for 1999 - and it deserves it! Their campus was designed to help employees balance work and home, such as a small convenient store, travel agency, fitness center, library, and a dare care center. Everyone works as a team to make sure the work is done properly from design to coding to testing to implementation.
daycare center, employee appreciation days, fitness center
Project Manager (Former Employee) – Alpharetta, GA – August 23, 2012
TSYS is a great place to work. I enjoyed coming to work everyday of my 7 years with this company. I learned how to be a project manager and completed a two year project in one year. My immediate supervisor was okay. I found it difficult at times to meet on required upper management decisions. The hardest part of my job was doing a good job and completing my project one year ahead of schedule. The most enjoyable part of my job was training, developing and assisting my fellow employees and team mates.
General Peon (Current Employee) – Tempe, AZ – May 9, 2012
TSYS is a great company to work for mostly because of the people who work there. As with any company you have good and bad, but with TSYS the good normally outweighs the bad by a lot. I've learned a lot from my years at TSYS, and have made many friends along the way. TSYS is a company that people leave, but normally make their way back to, which speaks volumes about the company. There are very restrictive policies on posting for jobs within the company, which limits growth opportunities, which is probably why people leave and come back so much.
Fraud Analyst I (Former Employee) – Columbus, GA – March 14, 2015
Show up, sit down work accounts … No talking (within my department) I learned about fraud and an array of banks. Management SUCKS a lot , they're the least bit involved all the time. Co-workers were great. Stressful with a lot of emphasis on accuracy. The hardest part of the job is dealing with uninvolved management. The best part of the job was being able to go home.
great benefits, nice co-workers, dependable job, freedom to work as you wished (within guidelines)
IT Operation Technician Lv.2 (Current Employee) – Tempe, AZ – September 28, 2015
I enjoy my work and what I am doing at work. My days at work are always productive because I was tasks to do on a daily basis and installs/changes to manage or assist with other groups. In my work, I touch basic with most of the things in IT, such as file-transfer, network, servers, database, developments, writing reports, and projects. TSYS is a large company so there are many productions and non-productions installs and changes on a daily basis. I get along with other groups and con-workers just fine.
Customer Service Representative (Current Employee) – Columbus, GA – July 26, 2015
Working at TSYS is challenging yet a good experience. A typical work day for me is answering the phones for customers & assisting with any problems or concerns they may have. Management is awesome my co-workers are very fun to be around also laid back and are very helpful the hardest part about my job is telling a customer no.. the most enjoyable part of my job is working in a safe, comfortable & fun workplace and also knowing that I can help a customer resolve any issue they may have.
Sales Representative (Former Employee) – Omaha, NE – May 7, 2014
Probably the most unethical leadership I have ever encountered. The VP of Sales was demoted for inappropriate contact with a female employee, only to be promoted AGAIN. Even when sales reps forge applications, they aren't turned over to the authorities. All illegal and unethical activity is swept under the rug. This place rewards those of low moral character. Terrible place. Quitting this job was the best decision I have EVER made.
executive leadership, unethical behavior, terrible comp plan
Project Manager (Current Employee) – Omaha, NE – October 29, 2012
If you can't say anything nice, don't say anything at all. From a typical day to interaction with peers and management to the direction of the company, everything at TSYS is lacking. Ironically, it is likely that people from the other areas of TSYS (Tempe, AZ, Columbus, GA, etc) enjoy the company. In Omaha, TSYS is poorly run and is a challenging place to work. The only thing we seem to have in common as co-workers is our loathing for the organization.
Customer Service Representative (Former Employee) – Columbus, GA – December 5, 2014
• Provided accurate and complete information to the customers • Processed account corrections for the correct authorized card holder • Provided requested information to all card holders as needed • Transferred calls as needed to ensure proper service was provided • Assisted customers with making payments online • Ensured financial transactions (online payments/balance transfers) were confirmed with customer before submission to avoid errors • Maintained a clean work environment conducive to productivity • Provided quality customer service to ensure satisfaction • Processed all Knowlagents before the due date • Resolved member disputes on various issues