TUFTS Health Plan Employer Reviews

I worked as a member service rep where I helped members solve issues they may have had with their insurance, I also updated their information .

*Reviewing reports (eg; Hospital discharges)
*Managing work-board, multitasking projects
*Meetings
*Member calls (which was a large portion of the day)

My co-workers were great to work with and very helpful at working together as a team on projects.

The enjoyable part of the job was successfully making a positive change through challenging times in – more...  a members life. – less

I enjoy working here but, am looking for a change. I work in a busy
environment with changing priorities on most days. There is a gym onsite which is a nice feature. My boss is supportive and does not micromanage so that makes it easier to get my work done. I enjoy working at Tufts Health Plan.

Overall good organization to work for. Hardest parts of the job were not being recognized for being a high performer, being left to pick up the slack for poor performers, and listening to the perpetual negativity of employees. Probably would have felt more energized and positive about the organization and job if management had addressed these issues.

Three – more...  very important lessons learned were: 1) it is important to be visible within the corporate community; 2) although one may think that s/he is doing the fair and right thing by asking management to address poor performers. Unfortunately, s/he runs the risk of being labeled a "complainer". 3) never allow negative co-workers to get the best of you. – less

There's no "typical" day at work in my specific job function, as each day brought new challenges. I enjoy working here, there is just not a lot of room for advancement and to further my career with other opportunities.

The management is a joke! They do not care about their employees! It's the equivalent to a sweat shop

Good place to work, friendly , learned alot about insurance