I loved my time at Tyco IS. I looked forward to speaking with certain customers and the job was pretty easy.
The management at the Kansas City location on the other hand, was a bit much. They were constantly on your back, pushing you to do more than what was actually needed. I remember being pulled into the office to go over my stats. My manager told me everything looked great; I was exceeding company expectations, but had one problem, my acw was higher than they want. I explained, sometimes I needed a break off of the phones to gather my thoughts, take a drink of water, etc. Imagine being yelled at, and trying your best to help a customer find a solution, and then being told you can't take a short break, but yet you're expected to jump right into the next call.
Good pay, benefits, job not too difficult