U-Haul Employee Reviews

Found 1,731 reviews matching the search
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Fast Pace Environment
General Manager (Current Employee) –  Dallas-Fort Worth, TXMarch 11, 2017
Face pace environment , Hardest part of job is relying on co workers that are part timers. Dealing with Great customers is what make the job worth while. The opportunity and growth within U HAUL is not plentiful due to tenured staff and upper management not respecting field coworkers. There is a level of fear when MCP come to location always afraid that what you are doing is not enough and never know how your visit may end or day to day if you will get fired for not doing enough.
Pros
Discounts, Part time benefits minimum, Above minimum wage pay in some areas
Cons
General Managers forced to work 6 days a week with only Sundays off.
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This place is a mess
General Manager (Former Employee) –  Birmingham, ALOctober 11, 2016
If you get a job with this company, do NOT under any circumstances, accept a job at a live on site storage facility. It sounds like a great deal but you never leave work. There is no work/life balance, no budget to hire help and nothing ever works. The system crashes about once a week, training is sub-par, and upper management has no clue what goes on in the field. U-Haul buys buildings that are already there and sometimes that means they're falling apart. There is also no opportunity for advancement and no job security. My manager walked in one day and told me to leave because he was mad at me for asking about other positions.
Pros
Good benefits
Cons
Inadequate training, low pay, constant tech failures
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Be careful
Internal Auditor (Current Employee) –  Phoenix, AZMarch 15, 2017
Advancement opportunities are an oversight unless you have the correct last name and are a member of "the family." Medical benefits are decent, but you are charged if you have a BMI over 30 and a nicotine user. Upper management are disconnected from what the field deals with. Many employees have been with the company for 20 plus years and are stuck in positions, but will remain employees due to being faithful. If you are a newer employee, chances of advancement are slim to none. The company grossly underpays employees compared to the industry standard.
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Use it has a stepping stone to get a better Job
PM Mechanic (Former Employee) –  Charlotte, NCFebruary 27, 2017
I work for U haul for 16yrs and i quit few days ago,Charlotte 17600 repair shop is going down hill,the place stay dirty the floors are so nasty,the bays have 3 trucks in the bays you can't walk around there,you have to walk over stuff.you got people who just got hire 90 day ago leaving the shop because how it's ran by the shop manager and his side kick (foreman) and the others workers are getting threatened by manager/foreman if they don't get 110 efficiency they get wrote up,the foreman love threaten your job,it mind me of a day care there,the foreman talk to them any kind of way.they forget the people in the shop is the shop with out them there's no trucks getting out.this is not a career job.most of the workers i work with was cool.if someone would ask me is this place was a good place to work for and i will tell them NO because it not run right,they going to always have problems there. the pay is not that good,once you get to a $19 your not going to get any big raises,that's one reason i had to go
Pros
you can pay some bills
Cons
poor managment
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HORRIBLE - Would NOT recommend WAH positions
Sale & Res Agent (Former Employee) –  Phoenix, AZMarch 6, 2017
The problem was not the customers, most of which were actually very nice to deal with. The problem is with management. Just like any other overblown 'corporate' entity who has been around forever. It's all about the $$$ and not as much about the SERVICE to the people who are your bread and butter. Horror stories from customers daily re how they were treated and not getting their moving equipment in the 11th hour. I am actually almost ashamed to say I even worked for them. Management doesn't seem to know much about new procedures. You get TWO weeks of training in the very beginning and that is supposed to suffice the rest of your career. New systems, procedures rolled out with very little to NO training whatsoever, so you 'wing' it and end up looking inept at doing your job. Log in one day and BOOM there is a brand new screen. Excuses from managers "oh sorry I forgot to pass this along to you". UNREAL. I have never worked anywhere where you did not at least get some training on new systems. Since they have raised min. wage in AZ seems like they are nitpicking a lot more. "Culling the herd" it's called. It's very nice to work at home, and the pay is pretty good but in the end it's just not worth it.
Pros
work at home, pay is decent for PT
Cons
management is terrible, horrible communication, and constantly nitpicking.
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Great for some people
General Store Manager (Current Employee) –  Massachusetts U-HaulNovember 20, 2016
If you are self motivated and willing to put in a lot of hours U-Haul can be a great place to work without requiring higher education. The benefits are good, the management really is compassionate and has an open door policy all the way up to the CEO.
Pros
communication, benefits, advancement
Cons
Pay rate, long hours
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Fast paced and demanding job.
Van body Specialist - Current (Current Employee) –  San Bernardino, CANovember 13, 2016
I currently work at a support shop for U-haul. Various skills are needed depending on your position. The work pace is predetermined due to the work having a certain amount of time to be completed. It can be stressful being under the crunch of making your required eight hours of work per day, however the company and management will work with you to make sure you stay on track. The company shows gratitude for the hard work by having a monthly barbecue, giving awards based on years of employment, and even full turkeys for thanksgiving.
Pros
PTO, Benefits, 401K, Stock options, Discounts
Cons
Heavy work loads, Self provided tools
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be prepared
customer service Repersentative (Former Employee) –  Fayetteville, NCFebruary 15, 2017
Ok to work for if retired, student or secondary. Serious issue w/ communication and favoritism. Advancement only when a new store open or relocate, Only management gets perks. Not a professional environment. Training is done by employees with no certifications or guidance from management, they charge you for being overweight and or smoking. They will expect more from you then told at the beginning.
Pros
its a paycheck
Cons
Lack of leadership, no communication, no bonuses, employee rotation
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The best company I have worked for
Manager (Former Employee) –  Indianapolis, INFebruary 7, 2017
I enjoyed all 23 years I worked for them. U-Haul can be a career for life. Do your job and you can have a job for as long as you want. The best health benefits.
Pros
Great health benefits. Good pay. Good management
Cons
Sometimes too many hours
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Good work environment, always something to do, enjoyable work
CSR - Customer Service Representative (Current Employee) –  Las Cruces, NMFebruary 7, 2017
A typical day at work consist of installing hitches on a variety of vehicles as well as cleaning and maintaining trucks. I learned a great deal about installing hitches and wiring as well as management skills . Enjoy the work I do and U-Haul looks out for its employees and offers a lot of perks for the employees.
Pros
Discounts for daily things, Boot costs covered, good benefits
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No room for growth. I wish there was more room for a better chance to become more than just a manager.
General Manager (Current Employee) –  San Diego, CANovember 26, 2016
It is the same thing each day. No change of pace and no room for growth. Retire plan is poor. Health Benefits are okay. If there was room to grow then this would be a good company to work for. Do not like the fact they are a at will company to work for. Meaning the can fire you with no justication.
Pros
Health Benefits, Stocks
Cons
No growth for promotion, no change of pace.
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Good, bad, and worse
Manager (Current Employee) –  New JerseyJuly 28, 2016
Company overall has a great reputation and good employee relationships. But this can change drastically depending on what region you are in. Being told your job is more important then home life and forced to work a minimum of 6 days a week and that minimum means more should be done. To often managing for reports are being put ahead of the employee, safety, and business relationships. I love the people I have come to work with but sometimes respect and good employee relations is non existent from the local management.

Have never been given even a cost of living raise, when asked told to just make more through bonuses.
Pros
benifets
Cons
high turnover
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Challenges within Retail
Customer Service Representative (Current Employee) –  Glen Burnie, MDFebruary 12, 2017
U-Haul operates itself in a fair and pleasant manner. It has a heavy focus on retail in order to build and maintain customer loyalty, with additional focuses on storage occupancy and towing packages. The differences between U-Haul dealerships (equipment rentals out of another business, such as a flooring shop) and corporate stores usually favor the latter, but frequent visits from Area Field Managers ensure that equipment is well-kept and rental contracts remain honored. For those seeking a fresh job, this company offers a competitive edge with a much friendlier environment than other retail opportunities. In addition, help is available for associates at all levels, so answers are easy to find. However, career paths and full-time statuses appear difficult to earn, and you will be expected to make decisions that can affect current and future clients. There will be pressure to use your best judgment at a moment's notice, so previous retail experience will be of particular benefit.
Pros
Associate help is available at all levels, small teams lead to strong teamwork, and new challenges occur frequently.
Cons
Beginning employment is largely part-time, with full-time status difficult to find.
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Very good scheduling
CSR - Customer Service Representative (Current Employee) –  Henderson, NVDecember 29, 2016
nice job to work hard and to learn from. they are great with scheduling being very understand with work/life reasons. this is a great place
Pros
benefits, and pay raises
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Productive workplace
Customer Service Representative (Former Employee) –  Mesa, AZDecember 31, 2016
Uhaul was very productive and fast paced. It requires a lot of strenuous tasks that was rewarding when it was all finished. It was nice being able to be trained in filling propane, using a forklift and hooking up trailers. A good experience and knowledge to have.
Pros
Employee recogition, for example, quarterly raises.
Cons
Working in the heat.
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Dont Even Bother to Start Working For Uhaul
Customer Service Representative (Current Employee) –  Middletown, NYMarch 2, 2017
At most facilites you wont see yourself getting any further into the company and you hard work gets no rewards. Management is also very poor in terms of job security it is at will and hard to be let go but ive seen it happen to the best.
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Old school company with a competitive edge
Fleet Sales Analyst/Manger (Former Employee) –  Tempe, AZAugust 30, 2016
Contacting Truck Sales representatives nation wide and in Canada assisting them with the task of selling Uhaul's off rental truck fleet. I learned a lot about taking initiative in order to get things done because it was very busy and you could not depend on being reminded to get anything done. The management was fair and as helpful as they could be but there was a lot of area split up between just five of us. The people I worked with were great and we were all very competitive in an effort to get the most trucks sold which was also the funnest part of the job and the hardest.
Pros
Good people, fun and challenging work
Cons
limited growth opportunities
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get to work with awesome people in store
CSR - Customer Service Representative (Current Employee) –  Mooresville, NCOctober 21, 2016
Fun place to work, coworkers are awesome, good work/life balance, general manager is awesome however the district manager is hard to get a hold of and he is not easy to work with. While the company overall is good, I think the upper level management needs to be more receptive to criticisms as well as have their employees in mind instead of just the money.
Pros
flexible hours, awesome coworkers and general manager
Cons
upper level management
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wish it was more up beat and better management
Customer Service Representative and Hitch Pro (Current Employee) –  Marietta, GAFebruary 15, 2017
i feel as if management does not take care of the employees that work hard and make a difference. however there have been changes and maybe soon people will start to be acknowledged for the work that you can do and the improvements that can be made.
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Family Flexibility
General Manager (Former Employee) –  Jacksonville, FLJanuary 18, 2017
Company is flexible with family and schedules. Promotes within instead of hiring from outside for high level positions. Encourages family hiring at other locations. Management is different at every location, which can vastly vary experience with company.
Pros
Family oriented
Cons
Short or no breaks, long hours
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Overall rating

3.7
Based on 1,827 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.2
Job Security/Advancement
3.2
Management
3.4
Culture
3.5