Reservations and Customer Service Representative (Former Employee) – Phoenix, AZ – November 7, 2017
It's all about making as many reservations for trucks/trailers as possible and taking credit card numbers. If you do not make a certain amount of truck reservations per week you do not make an hourly wage that equates to minimum wage. You have a very strict script to follow on every call. Your calls are monitored and graded constantly. If you are a "Moonlighter" employee you DO NOT get time off ever. No paid time off or sick leave. That is an "occurrence". When time off is requested it is denied, you have to ask your "team" through your manager for coverage - and no one ever covers.
Assembler and Trailer/SRI specialist (Former Employee) – Novi, MI – November 6, 2017
I had a great time working U-haul. i had great experiences learned a couple of useful skills that i can apply to my every day life like ,descaling, assembling and repairing vehicles, changing brakes and hub bearings.
learned many skills that i can use in my every day life.
Rental Agent (Current Employee) – Detroit, MI – November 6, 2017
typical work day was slow except for on the weekend, I learned how to deal with customers and do truck rentals as well as sell other uhaul material, management is pretty cool, the dealer was inside of a boost mobile store, hardest part of the job was learning the system but after a few times its pretty simple, most enjoyable part was knowing how to do everything
Poor pay. Make excuses about giving raises even after ten years of employment
Representative, Customer Service (Former Employee) – Phoenix, AZ – November 6, 2017
The work place is much like high school. The systems are always down or under construction and they leave their employees to explain and come up with excuses as to why customers get double or triple charged for something, or why we cant take payment one day but charge them late fee's the next. Not everyone is trained the same way so no ones ever on the same page. The left hand never knows what the right hand is doing. This company is not organized. I would recommend only childeren work for them and use them.
wearhouse worker (Former Employee) – Glendale, AZ – November 5, 2017
Will ruin you if letgo, luis hernandez is crack head and no one knows, too many chiefs and will treat lile indians. The wearhouse workers are great people but company knows they have family to feed and pray on that then act lile your forever in their debt.
Van Body Specialist (Current Employee) – Norfolk, VA 23502 – November 2, 2017
Management is terrible. They don't care about the people who work here. I stay productive all day, however I get harassed on a daily basis from management saying, "I'm not working fast enough." saying all of this while the other people in my work area are goofing around and not doing their job at all but they don't get harassed at all. Accountability doesn't exist here at all. Work at this place if you like drama, low pay, and horrible people to work with. Only good things about this place are, medical premium is paid, holiday pay, PTO, and a few other incentives. The good benefits in my opinion do not offset the unwanted drama or other junk that surrounds this place. Take my word for it, look else where for employment.
Fleet Sales and Purchasing Executive (Former Employee) – Phoenix, AZ – November 2, 2017
Working at U-Haul was an interesting experience in that it was hard to watch the discrimination against women in management roles or up for promotions. As the title states, if you are a white male, you'll succeed. Depending on what department you work for, you could have work life balance... or not.
If you have ever rented from Uhaul, you know that there are slow days, and there are days where the staff may need track shoes. I loved working there, but I hated that my manager never really did anything. I took care of 90% of everything. And she would leave randomly and go home anytime i was on shift with her. The atmosphere is good. Just wish management wasn't so lazy.
Mover/Packer (Current Employee) – Houston, TX – October 29, 2017
go to home or office, pack furniture, go to different location and unload furniture in the Houston and surrounding area. Sometimes we would have short days and some are long. Depending on the schedule amount of customers we have that day
Mechanic (Former Employee) – Billings, MT – October 29, 2017
it has been a really long time sense I have worked at U-haul but I did work on all u-hauls trucks from large to small. I worked on any and all trailers that came in to u-haul. I also installed hitches on customers vehicle.