Customer Service Representative (Former Employee), Haltom City texas – September 4, 2014
The company is awesome to work for. The customers can be a handful sometimes but as long as you are a people person you will do just fine. I only had this job for spare money and I had so much fun with my co workers that I wanted to make this my full time job.
Customer Service Representative (Current Employee), Tupelo, MS – August 30, 2014
Pros: flexability in work hours
Cons: sometimes not enough employees on schedule for the amout of work need to be done in a days work.
Working with Uhaul has been a great experience... Great management and enviroment... The company over great benefits to employees and is always willing to work with employess on scheduled... I would recommend this company to anyone who is looking for a great job and company that is like family.
Customer Service Representative/Call Center (Former Employee), Phoenix,AZ – August 28, 2014
Pros: very understanding company
Cons: benefits for full time employees
I loved working for Uhaul. The hours are flexible and open. With Uhaul I made reservations, also assist customers with existing reservations. I was able to help customers get what needed during such a stressful time in there life.
The experience working with Boone Container Inc./U-Haul has been a great learning tool. I've learned to work multiple office programs gaining knowledge in dispatching trucks for roll-off containers and sending trucks to the great lower 48 states. The management has been very understanding and patient with teaching me the ropes and my co-workers have – more... been a pleasure to work with as well. The most difficult part of the position is when the time of the year comes where majority of people move and the lines get longer and longer. All in all it gives me great pleasure to know that my position has helped families in a time of need. – less
Customer Service Representative (Former Employee), IA – August 18, 2014
Pros: makes you appreciate other jobs
Cons: realizing that corporations can be bullies
Customer Service Representative is a misnomer. Employees are not properly trained for customer service and spend most of their time cleaning, inspecting, and repairing worn out equipment. The small amount of time spent inside the office requires employees to explain Kafkaesque corporate missteps to customers who are queued out the door, all while answering – more... phone calls and helping incompetent co-workers. The worst part is that the customers aren't valued by corporate, and would-be outgoing employees must acquiesce to/defend a substandard paradigm.
The only reasons why U-haul is still in business:
1. Labor: People who are willing to work like dogs for the "reward" of employment status and $9/hour (me) are a sad and exploited reality.
2. Market: U-haul has created a quasi-monopoly leaving customers with few other options.
3. Resources: Name recognition. Check. Huge amounts of capital to invest. Check. Economies of scale. Check.
Nearly 70 years of momentum is pushing this arcane corporation along.
Position-power-hungry GM's willing to work 60 hours/week for $35k/year provide low-mentality leadership to aforementioned employees.
Further, typical corporate absurdities ensue. Hours are fudged to avoid overtime pay. 10-14 hour shifts don't include (ANY) breaks. Customers who make reservations online are "guaranteed" equipment that doesn't exist. Managers arrive late and leave early and when they make mistakes, their employees are left to fix them. Managers lie about sharing corporate bonuses with employees. Tools that are provided are cheap (I once worked as a mechanic). And of course, incompetent employees/managers are never fired because their superiors are either too averse to confrontation, or are aware that proper replacements are too intelligent to work here.
And if that's not enough, recently minted U-haul billionaire Joe Shoen "borrowed" company money to purchase company assets (self-storage real estate) under his own name... which are now managed by company resources. Even though he does pay for the management, as a shareholder I'd be wary of the CEO's intentions. Especially when such liberal use of millions of corporate dollars results in such personal gain.
But hey, if all you care about is the stock price, this company is great. – less
Reservations Manager (Former Employee), Houston, TX – August 17, 2014
Pros: not wearing a uniform
Cons: long hours
I worked for Uhaul for almost 2 and half years. I started off working in the store as a CSR. I knew how to do almost anything. I was offered a Reservation Management position since I was needing higher pay and wanted something different. Once I started being an RM I loved it. It felt good to help customers in need.