Busy, Productive, Helping Patients, Attention to Detail, Customer Service/Professionalism
Pros: I love my job
Cons: Dealing with rude, unprofessional customers, but every job has that so I understand it comes with a territory
A typical day at work would be arrive on time, dressed professionally and appropriately, no later than 0730. I start the morning by checking my email and spreadsheet, taking the information I have received and researching it in my system. I then update my spreadsheet for the Chief of Medical Staff. Depending on the day, I will do Mail Outs or Release of Information. If I am doing mail outs, I will pull the orders and make copies of all of them. I pulled put a copy in a charge out guide and pull all medical records required. This includes: retrieving medical/dental records, searching for misfiles or missing records if the situation requires, as well as printing out all labs/rads of patient and dependents. After I have pulled all medical and dental records, I update the information in the system and package them all up. I place the correct labels on the package and update the information in my spreadsheet. Then I send them to the mail room. If I am doing Release of Information: I process the requests, pull the appropriate records, pull apart the records in correct chronological order, scan in the medical records, redact the medical records, and have them validated by another coworker. After this is accomplished, I then put copy of medical record on a disc and contact the patient. At times I will need to mail out a medical record I have copied and if so, I document that as well. I file paperwork, medical records, in-process patients, in-process medical records and to close up the end of the day I update the MPF on the Quarters Roster. Before I leave the office, ensure office in – more... clean and covered in Privacy Act covers and can pass inspection.
There is always work to be done. I am a hard, fast worker who pays attention to detail. I love my job and I love helping my patients.
I have trained co-workers on the programs I manage and at times have shown them ways to speed up the processes. I have learned all aspects of being a Health Services Management Journeyman including but not limited to: medical records technician, Release of Information Clerk, TRICARE Operations and Patient Administration Representative. – less