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1,319 reviews

U.S. Bank Employer Reviews

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High Expectations
Sales and Service Coordinator (Former Employee), Phoenix, AZOctober 20, 2014
Pros: great company overall with lots of resources
Cons: turnover is huge
U.S. Bank holds its employees to high standards when it comes to customer service,in turn rewards and recognizes you as the employee
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A day at work
Teller Coordinator/Manager (Former Employee), Chicago, ILOctober 18, 2014
Working with people is a very rewarding job, they become like family and they look for you to guide them in financial situations. In my time at US bank I was always busy, balancing reports and cash , scheduling, researching, selling products, general maintenance of equipment, customer issues coaching employee's in sales and timely processing of transaction. – more... Making sure customers do not wait in long lines and suggesting alternative products for them. Making sure you follow policy and procedures to guard against fraud. – less
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Strong, conservative bank, but can be entry level experience
BRANCH MANAGER (Current Employee), CAOctober 16, 2014
Great place to work for if you are worried about how your bank is doing. US Bank is very strong and heading in the right direction. The downside though can be the hours, staffing issues, and constantly working with entry level experience.
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Teller position
Teller (Current Employee), Rapid City, SDOctober 15, 2014
Pros: hours a great for a single mother like me
Cons: salary and the turnover
I enjoy what i do as far as working with the public and making a difference in their lives!
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Helping US Bank mortgage customers with mortgage problems.
Customer Service Representative (Current Employee), Earth City, MOOctober 14, 2014
Pros: management
Cons: irate customers
100% phone oriented. 100+ calls a day addressing customer concerns with their mortgages. Learn to deal diplomatically with customers even under extreme duress. Very little co-worker interaction due to the amount of calls coming in. Hardest part - in a pleasant manner, dealing with customers who are out of control. Management is exceptional and tries – more... to create an atmosphere of fun by having contests, etc. – less
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Great corporate culture
Operations Manager (Former Employee), Minneapolis, MNOctober 14, 2014
Pros: development resources, benefits
Cons: typical big company red tape
Excellent opportunities for advancement for those who perform well.
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Enjoyed working as Bank Teller, Customer Interactions and the work culture.
Branch Teller (Former Employee), MinneapolisOctober 13, 2014
Pros: work culture, supportive co-workers, training
Every day at US Bank was exciting; Enjoyed the customer interactions, co-workers were very supportive and helpful. The hardest part of the job was balancing cash at the end of the day. Balancing cash seemed challenging in the initial days but with practice and support from my co-workers, I was able to perform this function efficiently. I enjoyed customer – more... interactions, talking to the customers, helping them with banking transactions and so on. – less
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Great place to work.
Teller Specialist (Former Employee), Troy, OHOctober 13, 2014
Pros: great locations
A big company that treats each customer very important. Offers training to employees
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Productive job but gloomy environment
Banker (Former Employee), SparksOctober 12, 2014
Pros: learning financial skills for life
Cons: always working weekends
A typical day at work would consist of helping hundreds of customers with issues on their accounts and/or depositing money. I learned an abundance of valuable skills including how to become financially smart.
My co-workers were friendly for the most part and very helpful. The hardest part of the job was dealing with angry customers. The most enjoyable – more... Part of the job was seeing some customers I enjoyed talking to. – less
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Fast paced environment
Assistant Branch Manager (Former Employee), Mount Orab, OHOctober 11, 2014
Pros: great opportunity to meet customers
Cons: no breaks, long shifts
Very fast paced environment
Tellers were fantastic and outgoing
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High call volume
Collection/Customer Service Rep (Former Employee), St. Louis, MOOctober 10, 2014
A typical day at work at us bank will include a high call volume assisting with accounts and sloving their problems they may have
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high sales volume job
Personal Banker (Former Employee), Davenport, IAOctober 10, 2014
This job over the last two years has not keep me busy every hour of the day. This job was very stressful and was at the last making many "Customer Care Calls" to try and get sales.
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Normally a very good team to work with.
Teller (Current Employee), McMinnville, TNOctober 9, 2014
Pros: no weekends, and many paid holidays.
Cons: it's a part time job, and i really need a full time job.
A typical day at work involves normal banking transactions and a good rapport with my fellow employees, as well as regular customers. Occasionally, a situation will come up where I am unaware what to do, and that makes it difficult when it is during a high volume part of the day to find help in doing the necessary things to complete the transaction. – more... The most enjoyable part of the job is the relationship that I have with most of my coworkers. – less
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data entry
Data Entry Clerk (Former Employee), St. Louis, MOOctober 9, 2014
I was a temporary data entry clerk during tax season. The most enjoyable part of the job was the fact of being independent yet still meeting a quota.
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Stressfull at times but management tried to make it fun
Personal Banker 1 (Former Employee), Overland Park, KSOctober 9, 2014
Pros: free items, t-shirts, fun toys for the desk
Cons: short breaks
Typical day is answering non-stop calls about banking needs. And trying to sell additional banking items, credit cards, bank loans additional accounts. Management is very supportive and tried to make it a fun environment. Co-workers were wonderful people. Trying to sell something the customers did not really need.
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Fast paced environment
Teller Supervisor (Current Employee), State Branch and O'Fallon Square BranchOctober 8, 2014
Very fast paced environment. Great customer service focused company.
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resreach clerk
Account Processor (Current Employee), Saint Paul, MNOctober 8, 2014
Research Clerk
• Responsible for collateral safe-keeping and inventory control in a mortgage document facility which holds 2.8 million files.
• Pulling files for release, inserting documents and shelving new files when necessary.
• Provides direct feedback to management of possible areas of production that requires improvement.
• Demonstrate ability – more... to multi-task and possess the organizational skills to efficiently and effectively complete several tasks concurrently. – less
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Great company but dont work in the branches
Teller (Former Employee), Eagan, MNOctober 8, 2014
US bank is a great company but the management in the branches has been terrible in my experience. There is no opportunity for advancement .
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US Bank
Teller Coordinator (Current Employee), Cincinnati, OHOctober 8, 2014
I loved my job with US Bank and enjoyed it very much. But I feel that the advancement opportunities are not there like they should be.
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Nothing Special
Financial Fraud Anaylst (Current Employee), Knoxville, TNOctober 7, 2014
The company is built from the top down and doesnt pay employees what they are worth.

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About U.S. Bank

U.S. Bancorp (NYSE: USB) is a diversified financial services holding company and parent company of U.S. Bank, the nation's fifth – Read more