Sales Manager (Current Employee) – Saint Paul, MN – July 3, 2017
Tends to be a very top down organization where management imposes goals/directives on employees instead of building a collaborative approach. Technology is waaay behind the competition and there doesn't seem to be an emphasis on investing in it. Work/Life balance is tenuous as a salaried employee in a call center. You are encouraged to follow the way things have always been done. Human Resources does not seem invested in developing from within. I've known countless employees who have looked for different positions. Time after time, there is no follow up, even to qualified candidates.
Personal Banker (Current Employee) – Las Vegas, NV – July 2, 2017
Great place to start a career in banking or finance. Lots of cross training for multiple job functions and skills. However you have to take your career advancement into your own hands. Not the place to be if you expect to be promoted by managers rather than applying for promotions yourself.
Personal Banker (Current Employee) – Spokane, WA 99208 – July 1, 2017
I have been here 8 months, still do not have a set schedule, split days off and my hours are never the same. While I have been here my manager has taken three different leaves for various reasons leaving us very short staffed and other people filling in.
Teller (Former Employee) – Newport Tn – June 29, 2017
Banking has been more of a sales culture for many years, but this bank is so far off track, it's incredulous. Managers are always on phone conferences and meetings, making customer service poor at best. Customers are trained to wait for the privilege of being served, and operating policy and procedures are not optimized for efficiency. Very frustrating environment. Customers walking out the door due to long wait times. Employees scolded for participating in US Bank Pride program( an email came from u.s. Bank corporate office stating that on Fridays for the month of June employees could wear jeans and a u.s. bank Pride t-shirt) Our bigoted branch manager took it upon herself to decide that her branch wouldn't be participating in that.
Heavy work load, no advancement opportunities, chronically short staffed
Balancing / Images /Utility Clerk (Former Employee) – La Mirada, CA – June 29, 2017
US Bank Office in La Mirada were unfair and favored employees. My boss was a very sweet guy but when they started hiring new Co-Managers, they had already known employees there and favored them and they were racist.
Area Manager (Former Employee) – Minocqua, WI – June 29, 2017
Typical retail banking environment. Great visions and values. Pay was a little lower than most but decent for the demographic. Staffing was minimal and could not get approval for more FTE w/o a long drawn out approval process when current employees were clearly over worked.
I learned to multitask with the customers. A typical is just helping people get money or put money in a checking or saving. Management was sometime unbearable to work with sometimes and other times that was great to work with. The hardest part was working with customers that just like to yell at you the whole time you are helping them. The most enjoyable part was when the restaurants around us would bring us free food.
FHA/ VA MODIFICATION UNDERWRITER (Current Employee) – Irving, TX – June 28, 2017
They say they're in the process of changing the way that is run but a lot of the time it's run like for it to be a big bank it's run like a mom and pop shop everyone makes decisions and nobody understands what they're doing
You can buy an extra week of vacation
The benefits are horrible and the compensation is not up to the market