Outbound Sales Banker (Current Employee) – Saint Paul, MN – April 5, 2016
I really enjoy my job at US Bank because I am challenged each and everyday. I work in a very competitive sales environment which keeps me sharp and focused. Monday through Friday my job is to contact US Bank customers to find ways that I can better assist them by offering lower interest rates on their home mortgages, auto loans, and credit cards. Each call flow is different because each customer is in a different financial situation.
Customer service representative (Former Employee) – Universal City, TX – April 7, 2016
came in sat down clocked in answered phone calls about peoples accounts. The co-workers were amazing people to be around, Management has favoritism they per say need too make the environment less hostile and more relaxed and upbeat. The hardest part of the job was dealing with customers who were rude. Lunch and clocking out to go home was the most enjoyable part of the day
Default Counseling Representative (Former Employee) – Owensboro, KY – May 20, 2016
Loved the place and co workers the job was very stressful all the time. Down side to the place is that a lot of upper management didn't know what they were doing. And were not looking out for the workers under them as a team only themselves.
Banker (Former Employee) – West Coast – April 19, 2016
I would not recommend working here and had a horrible experience. Stay away! The health insurance deductible was expensive and most people on banking salaries could barely afford it.
Managers micro-manage and seemed fake. Managers give you different goals every month/was told different things. District Manager comes in as a surprise and was fake; did not care about employees' concerns.
High turnover for tellers and bankers and a lot of good employees left.
A lot of sales pressure and very highly stressful work environment. Made Tellers and Bankers make cold calls.
It was the worse place that I've ever worked in.
Didn't work on weekends
Managers, don't value employees, expensive insurance deductible, didn't care about employees' and sometimes customers' concerns, daily cold calling, high turnover
Teller (Current Employee) – Lee's Summit, MO – April 6, 2016
I was told advancement was quick, and I had told my interviewer my intentions upfront: to become a personal banker. He told me that it would be no problem to advance to a personal banker very quickly. After being hired, I was told that a typical promotion doesn't occur until at least 1 year in the role, and the advancement chain from my position to personal banker was 6 different job steps.
Assistant Manager (Current Employee) – North Branch, MN – April 10, 2016
Was told by my manager they focus on customers and are not pushy with sales. Didn't even finish training and was being pushed to force products on the customers. I like the fast paced environment and opportunity to continue learning and growing. I also love working with others and customers, but don't want to push my customers into sales.
Assistant Manager (Former Employee) – West Sacramento, CA – April 21, 2016
Great place to start out at compared to most larger bankers but that about it. Pay is the worse. Management sucks especially in the Sacramento districts. Get your one or two years experience and go to a credit union if you want to be in the financial
In-Store Banker (Former Employee) – Kirkwood, MO – June 9, 2016
US bank was a good company to work for but could get stressful with the constant push for higher and higher numbers. Management feels like they don't have to lift a finger to do anything to achieve those things.
Accounting specialist (Former Employee) – Saint Paul, MN – May 25, 2016
I have been worked for US bank 7 years at customer service department. I like their environment and potential management. And customer service department was wonderful in helping everyone in any case and quick resolve. Customers are always their number one.
Mortgage Loan Opener (Current Employee) – Cedar Rapids, IA – March 22, 2016
The mortgage world is always changing, so it keeps itself from being boring. I love the upgrades and the new technologies that come our way as they allow me a chance to get more into the technical aspect of our field. This would probably be considered a higher stress job, but the challenge that that brings makes you throw yourself into work. I also love that this workplace has always placed high value on your home and family life. This is the type of job that you do not have to take home with you, and they are very flexible when it comes to scheduling around the needs of the home.
Branch Supervisor (Former Employee) – Orange County, CA – July 31, 2016
Responsible for various daily and weekly tasks processing for AP and AR as well as assisting the AP administrator and Credit Manager, as necessary and will report to the US Regional Accounting Manager.
Everyday is different. I always have a game plan going into the office; however, that can change quickly given the fact that we work in a custom credit center. Workloads can change suddenly on customer requests and we need to be able to take on those requests in a timely manner. Credit requests can take 1 hour up to 1 week depending on complexity and the condition of the financial package received at origination. We work as a team to divide the work based on skill sets and years of service. I have currently worked on every possible request to come into the credit center and strive to find ways to become more efficient as we move forward. I feel that management has respected me at work and actively participate with management when called upon. Overall, my experience at US Bank has been wonderful.