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U.S. Cellular

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691 reviews

About U.S. Cellular

United States Cellular takes calls from sea to shining sea. Doing business as U.S. Cellular, the company provides wireless phone service to about 6 million customers in more than two dozen states in the US, largely in the Midwest and the South, where it more than 6 million customers. Its products and services -- marketed directly, through the Internet, – more... and from about 400 retail stores -- include mobile messaging, prepaid calling, international long distance, mobile Internet, and directory assistance. U.S. Cellular service is also sold through contracts with resellers. The company offers phones from HTC, LG Electronics, Research In Motion, and Samsung Electronics, among other vendors.

Geographic Reach

U.S. Cellular provides its range of wireless products and services to more than 5.8 million customers in 26 states.

Strategy

U.S. Cellular announced it is exiting the Chicago and other midwestern markets in order to help its profitability. In late 2012 it agreed to sell Chicago and select other markets in the region to Sprint Nextel for $480 million. The divestiture, expected to close by mid-2013, is prompted by the company's effort to get stronger by initially downsizing in markets where it is not seeing profitable customer growth. The move also will allow U.S. Cellular to continue to roll out the 4G LTE network to its remaining markets faster.

Ownership

Telephone and Data Systems owns 84% of U.S. Cellular. – less

U.S. Cellular Employer Reviews

CUSTOMER SERVICE COACH (Former Employee), iowaMarch 29, 2015
Sales Coach/Customer Service (Former Employee), Bolingbrook, ILMarch 29, 2015
Retail Sales Manager (Former Employee), Chicago, ILMarch 27, 2015
Service Technician (Former Employee), Sterling, ILMarch 25, 2015
Technical Support Specialist (Former Employee), Chicago ILMarch 25, 2015

U.S. Cellular Salaries

Wireless Consultant
$42,000 per year
Based on 103 employees
$28,000$56,000
Customer Service Representative
$13.50 per hour
Based on 38 employees
$10.00$15.50
Sales Manager
$47,000 per year
Based on 37 employees
$37,500$60,000
Customer Service Representative
$32,000 per year
Based on 34 employees
$24,000$41,000
Store Manager
$54,000 per year
Based on 27 employees
$28,000$80,000