Culture changes, no longer able to compete with larger cellular carriers
Sales Manager (Former Employee) – Longview, WA – December 29, 2015
Sales Managers are expected to focus on driving associate performance yet are not given proper incentive to perform at a higher level themselves. The company has failed to grow its customer base, and in turn is in a constant state of reacting to the larger carriers latest fade versus standing out with their own identity. The focus is stated to be on valuing customers, yet the company is bleeding customers due to better plans, devices, and accessories from the bigger carriers. The company peaked at 6 million customers five years ago, and now is about half of that. This impacts the Sales Manager job because you are expected to stay professional, yet are set up for failer when the latest gimmick is rolled out and abandoned when it doesn't increase business results. This results in going through the motions so as not to rock the boat, even when that boat is sinking. Sales associates know this, making it hard to lead when trust is gone in leadership in store, and upper management.
Pay is competitive yet earning potential is limited.
Too little, too late in being a competitive name brand in market place