Pros: pay, benefits, discounts with certain companies, free phone service.
Cons: managers, moral, changing commission structure, no job advancement, work life balance, job security, job culture
The poor overall rating had a lot to do with recent management and the business direction that the company was heading. My time with the company (almost 3 years) was full of ups and downs and more downs than ups. What work/life balance? Basically you should plan on being sick - but you have to keep in mind that this is retail, with retail hours. Compensation was amazing compared to the other opportunities in my area with no degree (even though it changed 3 times - getting progressively worse in almost 3 years), great benefits. No advancement available, when I got hired I wanted to eventually go into management I tried after being one of the top performers to move up only to be met with a "no". Another of my coworkers who had been there a total of 9 years, was told that she couldn't go into management because she was a top performer and they "needed her in that store". Less than a year later an employee who had been there less than a year (also a top performer, but a male) got promoted to manager. Management made it a point to exploit the employees trust and throw their teams under the bus constantly. The company also SAYS they prefer to hire within but I've seen that once in 3 years - the management they did hire had no idea what they were doing and had no previous experience as managers. In 3 years this store went through 8 (store and sales) managers. The company's moral and overall job culture was fantastic until the managers started leaving.