Find companies:
U.S. Cellular
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
682 reviews

U.S. Cellular Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
customer service rep
customer service representative (Current Employee), Tulsa, OKFebruary 22, 2015
Pros: working with customers, building relationship with co workers
Cons: repetitive
I take calls and help customer resolve issues, billing, help customer with device issues, transfer customers to the correct departments
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful
Sales Manager (Former Employee), Greendale WIFebruary 20, 2015
Pros: great benefits
Cons: tenured sales associates
After billing system update it was total stressful. But when things were running smoothly, it was a great place to work.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good work enviroment
Retail Wireless Consultant (Current Employee), Norman, OKFebruary 20, 2015
US Cellular is a good place to work, but has a lack of traffic, which in a commission based sales environment isn't a good thing. I have had a great experience with all of my co-workers and the workplace in general.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Was a great place to work
Network Field Engineer (Former Employee), Rockford, ILFebruary 9, 2015
USCC was a great place to work during the time I was employed there. They always hired quality managers who cared about their direct reports and removed any obstacles to improve the work environment.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work. I am so sorry the business closed.
Sr. Sales Associate (Former Employee), Winterville, NCFebruary 3, 2015
Pros: great company lunches and employee recognition plan.
Cons: none.
Awesome place to work with great co-workers and management. Great pay and employee recognition plan. Was very sad when the place closed.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing Company
customer service representative (Former Employee), Waukesha, WIFebruary 2, 2015
us cellular is a great company for the great people that work there also they gave a chance to prove myself that i can take any challenges and succeed on it i want to thank them for that. also us cellular is a team work environment which i love because if you need help there was always some one to help you with it.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great co-workers, fun team outings
Payment Control Specialist A/R (Former Employee), Madison, WIFebruary 1, 2015
Pros: supervior not standing over you watching every move, very helpful. great superviors, co-workers are fun to work with, layed back
Cons: i really can't think of any cons at this time
Get all my checks and tower rentals in order to start entering in the the computer. Start looking for misapplied payments an calling clients to let them know it has been applied to there account once found. The supervisor was wonderful, her door was always open an lead good team meeting that were worth while.. My co-workers were funny and great to be around, we did things outside of work to like group camping trips, Frisbee golf, we just all got along great. The hardest part of my job was leaving for what I thought was going to be a better job with more pay. The pay was right on, so was the first 7 years but the last year everything changed. Next time I will stay with the lower pay and great management.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Down Sizing in Company
Project Manager-Engineering Department (Current Employee), Itasca, ILJanuary 27, 2015
Pros: good paying jobs
Cons: letting people go
Was with US Cellular for 18years and then Sprint bought USC spectrum in the Chicago and ST. Louis markets. All the Chicago & ST.Louis closed and shut down there Networks.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Wish We Had US Cellular Here
Retail Wireless Consultant (Former Employee), Oshkosh, WIJanuary 27, 2015
Pros: commissions, advancement opportunities, good mix of team and individual time
Cons: hours, work-life balance
A typical day at US Cellular consisted of face-to-face meetings with customers, cold calling businesses, following up with existing customers, and trouble-shooting mobile device issues. I learned how important mobile devices have become in today's society, ins and outs of needs-based selling, and how to empathize and calm an escalated customer. The best part of the job was watching frustrated mobile users transform into satisfied customers, and having them refer others to me as well as call me specifically when they had a need. The most difficult part of the job was the work-family balance; we were required to take customers all the way up to the last minute of our shift, and most days I left work 15-45 minutes past my shift end time because I was helping a customer.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A great customer service orientation job
Customer Service Representative - Cellular (Current Employee), Waukesha, WIJanuary 27, 2015
This place is about quality customer service and the environment is fun.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
HORIBLE!!!
Sales Associate/Customer Service (Former Employee), Maryville, TNJanuary 25, 2015
Pros: working with customers
Cons: everything
Well it was a starter job, nothing really just get my foot in the door so to speak. The management there was super awful they trat you like dogs if not worse, the only enjoyable part was helping customers and making sales. It seemed to be like high schoolers but with 25-40 year olds pretty sad really and a lot of the other agents would lie to customers to make the sales. I often had problems with management and a certain supervisor taking your contracts and putting their own names on them to get the commission from it.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company with character
Retail Store Manager (Current Employee), Springfield, MOJanuary 24, 2015
Pros: great pay and team work
Cons: work life balance
This is the 5th largest Mobility carrier in the US. Every day is different. This is a company where employees are encouraged to interact with their communities. The company stands behind its values and has a foundation it follows called the dynamic organization. We are encouraged to develop ourselves and others within our reach. We are encouraged to reach outside of our boundaries to seek guidance and best practices. The hardest part about the job is work life balance. The most enjoyable part is being able to develop people and lead by encouragement and motivation.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay not challenging no growth.
Financial Services Representative (Current Employee), Madison, WisconsinJanuary 22, 2015
Okay, not challenging, no growth. Need change need more activity need more compensation. I took the job because I have never worked for a call center or a cell phone provider thought I would be able to get back to serving customers, selling, managing, etc and grow and have potential for income I'm accustomed to. At present I no longer desire growth with this organization.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive work Envioronment
(Consultant) Sr. Enterprise Project Manager (Former Employee), Elk Grove Village, ILJanuary 22, 2015
Pros: open working environment
Cons: lack of process and structure
Excellent progressive working environment. Team members were awesome to work with and individuals shared an abundance of information that made doing your job easier and more productive.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Value driven customer and employee focused company that drives and reinforces standards of excellence
Sales Manager (Former Employee), Milwaukee, WIJanuary 21, 2015
Pros: excellent benefits; health, vision, dental, 401k, tuition reimbursement, employee plans, extensive training, and opportunities for advancement
US Cellular is a highly value driven organization focused on driving standards of excellence in every aspect of the business.The executive leadership has developed a clear and concise vision and mission that is focused on ensuring customer satisfaction is achieved through a highly trained workforce and superior/robust network. The culture is very team oriented, inclusive, fun, exciting, value driven, empowering, and goal orientated. US Cellular is an excellent company to contribute and develop your skills/talents and gain priceless training that will shape both your personal and professional career.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Dynamic Organization
Agent Business Services Supervisor (Current Employee), Chicago, IllinoisJanuary 19, 2015
Pros: overall great place to work.
Cons: gone through a lot of turn over.
It is productive yet fun. The associates are the best group that I have ever worked for. I am honored to be called their leader.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Well-paced environment with employee-focused management
Assistant Manager (Former Employee), Maryville, TNJanuary 15, 2015
Pros: flexible shifts, interactive environment, well-executed open-door policy
Cons: minimum pay, limited advancement, no benefits
As an authorized retailer of US Cellular, the environment and standards were up-to-par. Many customer service based duties were performed through corporate offices via telephone and that hindered the ideal customer experience at times. Otherwise, the agency was professional and immediate management was some of the best I've had the pleasure of working with.

The only drawbacks, which became a deal breaker, were the limited advancement opportunities and comparatively lower-than-corporate compensation. A practical benefits package was virtually non-existent.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Potential for good pay
Retail Wireless Consultant (Former Employee), Machesney Park, ILJanuary 14, 2015
Pros: potential for good pay. company frequently provides free meals for employees.
Cons: change in commission. micro-management. extremely slow and glitchy point sales computer system.
The company has potential for good pay at $11/hr + commission to start. With recent changes this has reduced potential commission. Employees have to now work harder to sell accessories. You now have to average $60 in accessory sales per transaction to make good money. If you average under $40 per transaction you no longer get paid for accessory sales even if you reach your required monthly quota. With US Cellular selling their Chicago market to Sprint, many customers that travel to the Chicago and surrounding areas are cancelling their accounts due to either not getting service or very poor quality service in the Chicago area.

The company also got rid of its greeters, cashiers, and service techs. Now sales associates have to multi-task in each of these areas, resulting in even longer wait times for customers, and especially customers that only want to come in to pay their bills.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company
Resource Planner (Former Employee), Knoxville, TNJanuary 13, 2015
I enjoyed working with the company. I did several positions from customer service, administrative assistant, and resource planner.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to start and grow for sales.
Retail Wireless Consultant (Current Employee), Scarborough, MEJanuary 12, 2015
Pros: benifits
Cons: traffic flow in the store vary. which can affect your commission greatly.
If you are looking for a place to make good money and have excellent benefits for staring positions then U.S. Cellular is the place to be its a good company to grow. You need to be hungry for sales and be ready to turn any opportunity in a sale during the slower months. Even though your hourly your majority incomes comes from your commission check.

1 2 3 4 5

About U.S. Cellular

United States Cellular takes calls from sea to shining sea. Doing business as U.S. Cellular, the company provides wireless phone – Read more