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619 reviews

U.S. Cellular Employer Reviews

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Love working with my co workers
Store Manager (Former Employee), Jerseyville, ILSeptember 22, 2014
Sales, sales, sales. Good company to work for. No advancement.
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Learning opportunity
Tier II Tech Support Specialist (Current Employee), Bolingbrook, ILSeptember 21, 2014
I learned a lot and grew intellectually, and advanced my knowledge of technical issues with in today's world.
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Fun Enviornment With Kind Employers
Mascot (Former Employee), Redmond, ORSeptember 17, 2014
Pros: employees are kind and good with their communication skills
Cons: as a mascot i didn't get to do too much
US Cellular is a good phone company with good deals all year round.
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Great place to work during College
Inside sales - B2B sales (Former Employee), Wichita Falls, TXSeptember 14, 2014
Pros: great working around my school schedule, fun environment to work at and attainable goals
Cons: be prepared to work holidays...christmas time equals long hours
I worked at US Cellular during college.. Always great working around my school schedule, fun environment to work at and attainable goals
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Hated it
Customer Service/ Technical Support (Former Employee), Bolingbrook, ILSeptember 10, 2014
Pros: pay
Cons: everything else
Culture sucked and management also sucked. I hated the call monitoring and the scripted conversation.
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Great team especially with management
STORE SALES MANAGER (Current Employee), Mount Airy, NCSeptember 9, 2014
Pros: team environment, healthcare, pension
Cons: no balance of life, no days off without having to take conference calls and take all emails in a timely manner
The environment has very loyal employees and customers. The company has great ideas and great benefits.
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Great Job
Inventory Coordinator (Former Employee), Bedford Park ILSeptember 2, 2014
Pros: show appreciations
Cons: closed midwest locations all chicago locations
Receive in inventory, keep inventory very organize, communicate updated information to all the associates, keep sales floor clean and organize, performed monthly physical counts and adjustments. I learned to communicate with people listen to people situations and resolve them where they are very happy, work and fix cell phones,Management was great we – more... all work great together. My co-workers was the best co-workers I have ever work with Great Team. the hardest part is the translation from cashier greeter to Inventory Coordinator. the enjoyable part is to see a customer walk in unhappy and walk out very satisfield. – less
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Good Company
Service Technician (Former Employee), Burlington, IASeptember 2, 2014
Pros: excellent pay and benefits
Cons: horrible management
While U.S. Cellular is a great company to work for, the location that I worked in was very poor. I believe that U.S. Cellular does care about their employees, but the manager I worked under only feigned caring about his employees. Be mindful of the managers because they are not all like this. I had worked with several other managers within the company – more... they were not like this. – less
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used to be a great place to work
Retail Wireless Consultant (Former Employee), Washington, NCAugust 30, 2014
Pros: great benefits, decent salary, great local leaders
Cons: poor work/life balance, incompetent senior leadership, stressful work environment
I worked for the company for almost 5 years. When I started I thought I'd stay for life. Things quickly changed as the company went through almost constant changes in senior leadership. While the store managers and sales managers I worked for were consistently excellent, the senior leadership was clueless. They would move from one failed initiative – more... to another, never taking responsibility for the decisions that they made.

The final straw for me was when they launched a new billing system that was a complete nightmare. It would crash for days at a time, completely shutting down our ability to do anything. We could not even take a payment or sell a car charger. This went on for months and months. All the time senior leadership told us that we were just having a few hiccups and they were to be expected with any new system. Meanwhile customers bills were being screwed up resulting in double and triple bills. Part of the problem was that the new system didn't issue bills for 2 or 3 months, and when it finally did the company expected immediate payment. Some of the bills were over a thousand dollars. Phones would get shut off, reconnection fees charged, and angry customers flooded the stores looking for answers, but we had none to give.
As a reward for working through this highly stressful situation, our commissions were cut. This used to be a great company that cared about its customers and employees, but now it is struggling to stay alive and it's all about the bottom line. I do not expect them to be in business in a year or two.

The company slogan is "Believe in something better! "That is the problem, I do believe, it's just not happening at US Cellular. – less
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Great place for growth and opportunity
Sales Associate (Current Employee), Wallace, NCAugust 29, 2014
Pros: great benefits, commission, hours
I assisted customers on a day to day basis with upgrades new contracts, technological problems with their phones. Anything that I could resolve I performed. Bank deposits were made and change was recieved when needed. Opened and closed the store worked 10 hours and weekends.
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Excellent Opportunity
Service Technician (Former Employee), Quincy, ILAugust 27, 2014
Supported and maintained the repair process for store inventory and customer devices. Apply available tools and technology to troubleshoot and diagnose service issues to include; handling, disassembly/reassembly of cellular device. Provide technical assistance for the full scope of products and services.
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Great employees
Sales Specialist (Former Employee), Rockford, ILAugust 27, 2014
Pros: great chance to talk with new customers
Cons: unreliable system
First I open up the store count down my drawer, count the phones, and then scan in accessories. After that its do call backs to ensure that the customer is happy with their phone purchase. When I get a customer in I have to sit them down disuse things that they are looking for and what best fits their needs. While doing this needs assessment I am going – more... through their bill and plan to see what their usage is and if the newer plan is better for them. When I don't have someone in the store I am going through and making sure that all signage and displays are displayed correctly. Throughout the day I am busy taking payments and answering different software and hardware questions. A big part of my time is spent trouble shooting and answering questions for customers. When the day is coming to an end I have to clean the store and close out my drawer count it down and then set the alarm and lock the door. I learned great skills on calming down disgruntled customers, and how to maintain under stressful situations. My over all manager at my store was amazing she always was considerate and willing to work with anybody on issues that they were having. Most challenging part of the job was making sure that everyone was pleased bosses, coworkers, and customers. Most enjoyable part of the job was finding the best solution for customers and helping them integrate into their new products. – less
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High energy, fast moving wireless company winning at retail
Retail Merchandising Manager (Current Employee), Chicago, ILAugust 26, 2014
Pros: creating an exciting experience for our customers, a great team to work with and solid compensation
Cons: fast paced industry, little room for advancement, unstable leadership
The wireless industry is very fast moving and reactive at times. In my current role I have had the opportunity to launch many large initiatives, several at the same time. My role is focused heavily on project management, design, fabrication and implementation. Managing multiple projects at the same time on a daily basis is a typical day at work. I work – more... with a great team of marketing managers that include promotions, national retail and retail communications. The most challenging part of my job is the pace that we move at each day. With a new device or program launching every other month it does not allow much time for retail change. The stores I design need to be versitile, functional and welcoming to the customer. Design and implementation is the most enjoyable part of my job. I love bringing to life a retail space that our customers can come to and experience our products through touch and sound. – less
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Heavy work loud with fast changing envirment and management
Wireless Retell Consultant (Former Employee), Coffeyville, KSAugust 19, 2014
Pros: lots of hours, good pay, always working with new technology
Cons: managment is always changing, the company is always chnging thing with little to no noteice, no realy work life balanice.
A typical work day is very stressful, because of the high foot traffic in store. It is a very good environment to learn customer service, multitasking, and new technology. I have to say the hardest part of the job is dealing with upset customers, several everyday. The most enjoyable part is went you can help the upset customers and they leave the store – more... happy – less
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A good place to work
Customer Service Representative (Current Employee), Knoxville, TNAugust 19, 2014
Overall, a great place to work. I have been there for almost eight years, and have enjoyed working for the company.
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Good place to work
Sales Manager (Former Employee), Union Gap, WA and Sunnsyide, WAAugust 18, 2014
Something new every day. Growing the business. Learning and teaching new things to associate. Coaching and developing. It was a challenge every day, but great experience to grow with the company
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good job
Wireless Sales Associate (Former Employee), Moore, OKAugust 14, 2014
This was a good job. Anyone with this job would be happy. Make sure to get all work done and enjoy what you do.
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Interesting
Customer Service Associate (Former Employee), Bolingbrook, ILAugust 13, 2014
Pros: great incentives
Cons: hours and shift bid process
Loved my co-workers and the customers that called in were such good people most of the time. I could understand a lot of the situations presented to me. Some of the customers really just wanted a listening ear and I was proud to provide that for them.
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Great Diversity
Customer Service Representative (Former Employee), Milwaukee wiAugust 12, 2014
Pros: free phone
Cons: environment
Contact customers to inform of delinquency and obtain commitment to pay and negotiate payment arrangements.
- Restructuring loans to bring resolution which includes payment plans, refinancing and short sale
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Exciting and challenging due to the high volume setting
Customer Service Specialist (Former Employee), Medford, ORAugust 12, 2014
First line of contact for 100-200 customers per day. Assisted with various types of phone issues such as billing disputes, repairs, sales of equipment or service area issues.

Learned to be very patient and diplomatic in extremely high paced setting.

Management style was all about the sale and not so much about the customer service.

Co-workers were – more... not very supportive nor helpful during peak volume and long lines, especially when Manager was away.

Enjoyed helping customers. – less

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About U.S. Cellular

United States Cellular takes calls from sea to shining sea. Doing business as U.S. Cellular, the company provides wireless phone – Read more