U.S. Cellular Employer Reviews

the hardest part of the job was new products and services constantly changing in the market, I learned to be flexible with my time and adjust to the retail environment because at the time my only background was manufacturing

Great Place to work for, great organazation, excellent customer service. Excellent Network.

work was open to close. 10.5 hours every other day. I learn to update my self on new things that have to do with my work environment. sells, and customer service were two big thing I also have learned. Work was mostly on my own didnt really work with my co-workers. the harders part of the job was working with rude customers but im use to it i been working – more...  as a cashier for about 2 years and 14 days. The most enjoyable part of my job is helping customers get what they need such as plans, accessorize and phones. – less

Very poorly managed. Management was too busy trying to save their jobs than taking care of running the business. Talked a lot about values and ethnics but didn't practice them.

 Hire, train, coach, and supervise staff to ensure sales goals are met
 Review reports and act according to information contained within
 Drive customer traffic to location and deliver on company vision of World’s Best Customer Experience

I really enjoy working with people knowing that I can make a difference by helping and communicating with someone, especially in a difficult situation by going the extra mile to resolve an upset customers issue.

On a typical day I deal with walk-in customers with various different issues. They main goal was to do right by the customer while increasing sales for the company.

I have nothing but good to say about US CELLULAR the management is awesome employees and the way they do things there is great well speaking about the one in racine on washington ave the pay was good to

Great benefits and awesome culture! If you like working with people this is the place to be!

Values and Behaviors are preached, drilled daily. You are made to feel that the company is different from other companies where backtabbing and double standards don't exist. Wrong. If you are good at playing politcs you will thrive. I loved working there. I learned more there than I did anywhere else in the last 23 years.

Great company to work for with exception of the company lagging in being on track with other organizations in the cellular industry. US Cellular is slow to get the newest technology and equipment that customers are wanting.

The Work Life Balance here is non existent. Schedule constantly changed and supervisors had no previous experience in that role.

I enjoyed the position, but left because there was no work life balance, no chance of advancement, and was feeling threatened with my job everyday because I would ask for time off to be with my family.

Interacting with people wanting to purchase cellphones I learned how to be creative with a sales pitch, most of our paycheck was based off of commission and we had to set a goal to meet our montly requirement for sales. The hardest part of the job was meeting the monthly requirement because you would have really a really slow month or people just didnt – more...  have the money to buy a phone. The most enjoyble part of the job was talking to the people and showing them neat things about the phone they purchased. Coworkers were fun and very helpful. – less

The company was once well run but has been going down hill since 2009. All the good managers have left and the bad ones are not being fired but rather kept on to wallow in their own stores. The culture is just a poster on the wall, it pretty much means nothing. The whole company is run around politics and who you know and what you've done for them in – more...  the past. US Cellular has made very poor choices over the last 2 years. (IE: no iPhone, no contracts, bundled plans) – less

Working at U.S. Cellular was a great experience! As a full time employee you are a key holder and the customer service rep for your store. You deal with customers one on one and are able to advance as you move along.

During any and all down time, there is a plethora of knowledge to bring you up on the new deals, phones, offers- anything they were selling, – more...  they gave you plenty of information about. Team meetings were once a month to keep you up to date on goals, company info, anything to keep the store a team. The whole company has a core group of Values which they actually stand by as well!

The hardest part of the job was probably the look of disappointment in people's eyes if their deposit was too high for them to start out that day. Luckily we always had other options for them.

This was possibly the best company I have ever worked for. Limits are endless. – less

I have been with U.S. Cellular for 5 years now. It is an excellent company to work for. The only reason for wanting to move on is I would like to do something within the medical field to pursue my career as a Surgical Technologist. My co- workers are all amazing and we work as a team. Our main goal is to focus on the customer but also to invest in our – more...  future by always thinking how we can help the customer but also keep the company in mind. – less

Grat job that required lots of customer contact. Had to manage multiple customer accounts. Management available to help solve problems and train workers.

During my years at U.S.Cellular, I learned a lot about Quality Assurance and what that means for a compay to have overall. I enjoyed the behind the scenes work in finding out what are the call drivers into the centers and what customers need and want. Its an ear to the company that not many are exposed to often.

The company always tried to maintain – more...  good relationships within the team and allowed growth within the company or skill sets. – less

I worked for U.S. Cellular for 5 years and things started off great. I then moved up to a Sales Manager position and lead a great team that had a great amount of success as far as sales go. The organization preached it's values and stood by them for the first few years then they set their sights on becoming like Verizon and AT&T and they began to twist – more...  the definition of their values and behaviors to suit their own wants and needs. It seriously became a bad religion where if the Area Sales Manager and above didn't feel you belonged they would do everything they could to push you out, even if you were doing everything within the confines of the values and behaviors they claim to hold so sacred. I heard my ASM's say several times that our store was one of the best in Wisconsin and yet I would constantly hear "You're doing great but I still think you have a lot of people here who don't belong" no specific examples as to why I would just get "they seem to be entitled". I was pressured to get rid of people who were great sales people and did nothing but the right thing for their customers day in and day out. U.S. Cellular has some of the best sales people in the industry and they love their customers no doubt about it, unfortunately leadership is becoming more and more out of touch with what customers actually need. If you want to forcefully make your associates use a book to keep notes on a customer and show how much they "care" this is the job for you. If you recognize that asking akward questions, taking notes, and trying to juice as much money out of the customer as possible for products they don't need is now the organizations goal then this might not be the job for you. Basically U.S. Cellular has been losing customers over the past several years and now they are beginning to panic and forcing procedures onto it's associates in hopes of remaining competitive. Obviously that is the goal to remain competitive but walking over your foundation of frontline associates is not the way to do it. Forcing unreasonable hours, never acknowledging outstanding performance, and only asking what could have done better will destroy moral in no time folks. I learned that as much as a company can preach it's values and behaviors if the company is losing money as a whole your individual store accomplishments mean nothing. Rather than ask the question "what makes that store successful?" (I don't know maybe the associates) then take what they are doing and incorporate it into a "try this training". They would rather dump non-sense trainings on associates, force them to do things that don't work, and destroy their moral. Finally I was fired because I reported my boss for doing things that were immoral, swearing at me about my associates, and spewing a racial slur at a store meeting. I was fired because I didn't report it right away, reason being I feared I would lose my job as the ASM was buddy buddy with my store manager. I was fired after never being written up and never getting in any sort of trouble whatsoever. The worst part of this being the store manager was not even fired they ended up resigning. There is now a joke going around the area that my old store is the store you go to if you want you career with US Cellular to end as several managers have been terminated or left in the last 5 years. I put up with all of this and then found out that my position at Verizon and AT&T paid 15-20% more than I made with US Cellular I should have went to one of them to stress myself out and take years off of my life at least I would have been compensated for it. If you can put up with all of this you are a better person than I. – less