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739 reviews

U.S. Cellular Employee Reviews

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slow paced
Retail Wireless Consultant (Former Employee), Germantown, WIJuly 23, 2015
the job was very fast pace. a typical day at work was fun and the hours passed quickly being so busy. my co workers where a great set of people. the hardest part of my job was making sure the store ran quickly.
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customers service is a Huge Priority
Service Repair Technician (Former Employee), Naperville, ILJuly 22, 2015
Pros: Fun workplace
Cons: regional company
us cell is a great work place, that is diverse , and customer service oriented. As a service tech , i repaired devices, or sent devices back to manufacture for warranty repairs or replacements. Customers were provided loaners while their device were returned. also offered products and service plans, smart phones, data, tablets, mobile internet, accessories.
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Customer Service Representative
Customer Service Representative (Former Employee), Tulsa, OKJuly 21, 2015
Primary Duties: Taking inbound calls from customers and assisting them with all aspects of their account including: explaining bills, researching and resolving disputes, trouble shooting both voice and data services on the phone including unable to make calls, unable to access the wireless web, or unable to send pictures, answering general questions about the phones, Also assisted new members of the team on ways to better assist the customers.
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Good company to work for
Customer care representative (Former Employee), Tulsa, OKJuly 20, 2015
Pros: Free cell phone
Typical call center, very diversified, a typical day consists of back to back inbound calls helping customers with questions about their bill etc... good management for the most part.
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Good place to work
Multi-Channel Performance Manager (Former Employee), Chicago, ILJuly 19, 2015
Pros: Pay/bonuses, culture
Cons: too many transitions within the organization
I worked at US Cellular (USC) for over 2 years and I can say that at times the work-life balance got harder the longer I stayed. I would not blame it 100% on the management, I tend to take on more responsibility in order to feel challenged. However, in my short time with the organization there was quite a bit of transitioning and downsizing.

On a good note, USC focuses strongly on Emotional Intelligence and how to best work in a collaborative environment. It was refreshing to have have a mission statement that an organization stands behind.

All and all I would say that it was a good place to work, minimal drawbacks, but you have to be the right person.
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no advancing internally unless relocation
Retail Wireless Consultant (Current Employee), Charkottesville VAJuly 15, 2015
focus on meeting sales quotas, company restructures commission and changed frequently, challenging service to sell in a fringe area that still has 3G service.
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Call center.
Tech Support (Former Employee), Oklahoma City, OKJuly 13, 2015
It's one of the lowest paying all centers in OKC for a reason. The people that worked there were cool so they made it manageable.
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Major changes have made this one of the best to one of the worst.
Retail Wireless Consultant (Former Employee), Auburn, MEJuly 11, 2015
Pros: Free phone/plan
Cons: micro manged, commission cuts every 3 months, unrealistic goals, unabtanable goals
Work this job for a few years.
The company talks a lot about pride, integrity and passion.
Everyone puts on a fake smile like any company but behind the scenes everyone in sales is super stressed about hitting their goals.
This location was so busy that at one point they had 3 full time greeters. Now each rep takes turns greeting customers. This is kind of like having a cook come out of the kitchen each time someone comes into your restaurant. Very messy. Customer get skipped. The customer wait is so bad that its harder to make a sale. You will spend some days doing all technical support. It used to be easy to make 5 or 6k in a commission check. This year the top reps wont even make 50k. The quota one month for accessories was just about the store record witch was set by me. I know the goals should be high but either the company is really trying to cut cost by saving money or the people setting the goals have no idea and just out some crazy number. The managers will say " you are going to hit quota and sell 10 home phones this month" when most reps don't even sell home phones anymore.
It pays fair if you are willing to drink the Koolaid but reps that have been there for a long time are sick of all the pay cuts. The whole industry is cutting cost because most customers now do monthly installments on the phones instead of contracts. Customers can say you did a bad job after the customer told you did a great job and you still get written up for it. All the sales rep are scared and worry and complain a lot about pay cuts but the top selling reps get written up for it. – more... They are now having you cold call to drum up business.
It feels like how much can we squeeze every way out of you so that you can make us more money.
Rewards points have gone away and the quota on accessories double? The management are nice people but to move up you have to brown nose and focus on being the best customer service rep. And since the goals are so high you most likely wont make any money. The hours are like any retail store. Have worked to almost 11pm some nights when the store closed at 8pm. You cant expect all your long time reps not to look for new jobs when they are getting paid of third of what they used to make. I know Verizon and AT&T are also cutting cost but they are such big companies that the job security is better. US CELLULAR in the past 10 years has lost customer every year besides last year. They put in a new billing system. It goes down about once a month on average. Customers orders get stuck in the system and you have to smile and say "You are not going able to talk on your phone for a day or two". When they say a cut or a change is going to happy they say it with a smile and say "GREAT NEWS we are no longer paying on this anymore" and this is how we are going to "WIN". Will really miss the people I worked with and most of the managers.
Overall you can make decent money if you are really good at sales. I would rather work a 9-5 and make a little less than to deal with all the issues you will run into working for this company. – less
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Great company to work for
Sales Associate, Team Leader, B2B Leader (Former Employee), Columbus, KSJuly 8, 2015
Worked for 7 years with this company. It wasn't the company that made it special, it was the loyal customers. I was fortune to climb my way up the company ladder which is important in any company.
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enjoyable place with great benefits and pay
Cashier/Greeter (Former Employee), Altus, OKJuly 6, 2015
Pros: wonderful training. great staff very understanding and helpful
Cons: can't think of any
I Loved working at U.S.Cellular. The workplace, co-workers, management were All Great, they were helpful, thoughtful and made it such a wonderful place to work.
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productive and fun place to work
SALES REP (Former Employee), rocky mount ncJuly 2, 2015
working with customers making sure they get best services possible,
i learned how to be a real true team player,
management was great,
co workers were awesome,
there wasnt a hardest part of working there, it was always challenging and to overcome those challenges made it even better,
working with customers
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its ok
Retail Wireless Consultant (Current Employee), dubuqueJuly 1, 2015
its even ok. They are unrealistic on full time goals but hey. Why not spend all month stressing out over stupid goals that they need to look good and get good bonus
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Great
Service Technician (Former Employee), Hutchinson KansasJune 30, 2015
great challenges on a daily basis first check all communications with engineering and policy changes reguarding technical systems. communicated all changes and alerts to field technicians in the region. collecting coworkers issues they experience daily with customer support issues reguarding the wireless system. The hardest part of the job is serving a large area of coverage involves at minimum 200 emails a day and they al must be delt with asap. The most enjoyment comes when successfully meeting all the daily challenges.
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Stressful job that can make a lot of money but not much security.
Retail Wireless Consultant / Interim Sales Manager (Former Employee), VAJune 26, 2015
Pros: Sometimes free food, can get overtime, healthcare
Cons: cold calling, understaffed a lot, management
It used to be a little more stable to work for but unstable and unfriendly computer systems combined with a much higher turnover rate make working here difficult.

Almost all of the management has been fired in the region I worked in and no one wants to do the work because it has unrealistic expectations and stress involved. The ones who remain are good but it is almost like they are on a witch hunt to get rid of people they consider not good enough.

Turnover is very high now and they are slow to hire because they want to get the "right" people. But I think that no one can live up to their expectations over time.

This is a high pressure sales environment where you will need to make cold calls to local businesses when store traffic is not going your way. You are also responsible for customer technical support with phones, answering the phone, greeting people as they come in, upselling on accessories and getting new SMB accounts.

This is not bad and teaches you a lot of multitasking skills, but the computer system makes all of these processes take much longer than they should, clicking through needless screens and having to do multiple transactions to perform a relatively simple task. Sometimes you can be with customers for hours at a time, all while answering the phone for random questions from other customers.

The company had laid off a bunch of the support staff last year in an effort to "streamline" the customer experience. All this means is as an RWC you have to do the work that 3-4 people used to do and are expected to hit sales goals as well. If you can hit these goals you will make great money, if you can't you will be looking for a new job after a few months.
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Great Benefits, Difficult to advance
Coach, Customer Relations (Former Employee), Knoxville, TNJune 25, 2015
Pros: Culture, Benefits
Cons: Work/Life Balance (see description), Advancement
I worked for US Cellular for eight years. Overall, the experience was a positive one. The benefits are fantastic. The health insurance is good, and associates are given six sick days per year to use. In addition to this, employees are given two weeks of vacation at one year (it's prorated for the first year); three weeks at three years, and four weeks at 10 years. In addition to this, employees are given five personal days that are "use it or lose it" each year. These can be used the same as vacation time - essentially giving employees an additional week of vacation. The one draw back with benefit time (with the exception of sick) is that it can be difficult to take many consecutive days off at a time depending on the role and department. Associates are also given other benefits such as 401K with matching, tuition reimbursement, and discounts on services such as gym memberships. Employees are also given a free cell phone and service with steep discounts for lines added onto the employee's plan.

Compensation is competitive, if not superior, for call center work. From customer service representatives to leadership, there is fair compensation compared to other call centers in the area. Raises are given yearly based on a yearly review although there is a narrow margin of influence since raises are also based on a budget each department is given.

The culture is also strong. It is based on a set of values and behaviors that are at the core of the company. While I was told that some departments did not adhere to them strictly, I worked in the call center as a leader, and we – more... used our culture as a cornerstone of the performance expectations. The customer is also placed as the highest priority meaning that there was a high focus on quality although when I left there was a shift toward focusing on operational effectiveness. Numbers based performance was still not discussed with associates though I would not be surprised to see that shift since most call centers openly discuss metrics with associates.

The two drawbacks of working here are work/life balance and areas for advancement. Associates can influence their ability to get new shifts through their performance. There are semi-regular shift bids (though I've heard they are less frequent than other call centers in the area) that allow associates the opportunity to bid for a new shift. The performance metrics are known upon entering the company. Competition for the best shifts can be stiff. Leadership is not afforded the same opportunity. They area placed with the teams and schedules were upper management sees fit. This can mean that some coaches spent years working subpar shifts such with middle of the week days off and/or night shifts without an opportunity to change. Coaches were not ranked with any transparent metrics.

In addition to this, there are limited areas for one to advance. Considering that the Knoxville call center has about five hundred employees within the customer service organization, advancement depends on turn-over. A willingness to re-locate can mean greater opportunities for advancement. – less
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Retail Wireless Consultant (Current Employee), Dubuque, IAJune 24, 2015
Co-workers are great manager is great however there are lots of stipulations on how the job is done making it harder than necessary
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Very Stressful and will lead to a destructive path.
Retail Wireless Consultant (Former Employee), Madisonville, TNJune 23, 2015
Pros: Cell Service
Cons: Short breaks, pay structure, electronic complete solution guide
Management is like the SS, always controlling what gets forced down their throats down to the next rwc. There is no work life balance. The pay structure is so confusing you have no clue as to what you are actually making in commission sales. Everything good that used to be US Cellular is now gone.
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Nice place to work fun and friendly
Customer Service Rep (Current Employee), Waukesha, WIJune 18, 2015
Pros: bonuses
Cons: scheduling can be a issue
nice job friendly people handling inbound customer calls. strong DO DYNAMIC ORGANIZATION . hardest part of the job working with upset customers that you cant help . Receiving dynamic deeds from the customers about how you did such a wonderful job,.
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great place to work with several stores
Sales Rep/Manager/Keyholder (Former Employee), Chicago, ILJune 17, 2015
daily tasks included taking payments, trouble shooting and selling. coworkers were all great and fun to work with. management was ok.
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Fun place to Work
Retail Wireless Consultant (Current Employee), Dillon, scJune 15, 2015
Pros: isn't hard work
Cons: health care
Open the store at 9:45 set up the phones, Cash in etc. We don't have that many customers but the customes we do have tend to stay with US Cellular. Take a couple of bill payments, sell a few phones, accessories and clock out at 8 oclock.

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About U.S. Cellular

United States Cellular takes calls from sea to shining sea. Doing business as U.S. Cellular, the company provides wireless phone – Read more

U.S. Cellular Salaries

Wireless Consultant
$2,559 per month
$41,162 per year
Sales Manager
$48,000 per year
Customer Service Representative
$13.50 per hour
$30,000 per year