U.S. Cellular Employer Reviews

By far the best call center I have yet worked for. I love the management for this company, they really care about you, they will do everything to help you...even the President of the company will visit from Chicago and talk to you like a real person. Co-workers are like family, everyone gets along and everyone acts mature. Lots and lots of change and – more... now starting a sales goal that is relatively easy to reach and great quarterly bonuses. The worst part of this job is scheduling, you get a good amount of vacation/sick/personal but have fun trying to actually get it approved and not really much room to grow. – less

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer. Utilizes mechanized – more... systems to initiate and complete service orders and handle customer requests. – less

Lots of different technology and thinking outside the box required.

Great company to work for. Lot of fun for the associates, but the leaders work really hard.

US Cellular is an awesome place to work. They have a culture that helps you grow everyday. I spent six years with the company and have learned so much about myself, and leadership. I highly recommend you apply today!

At U.S. Cellular I learned a great deal about customer satisfaction. The importance of demonstrating customer service and making a connection with customers was emphasized on a daily basis, doing so made it much easier and satisfying for the customer to make their decisions on the products offered.

Co-workers felt like family and not forced relationships – more... just to get through the day. There was an open door policy among the supervisors and managers that was well appreciated.

The most enjoyable part of the job was the competitive yet fun nature of the role, there were contests that allowed me to challenge myself and grow in my role, and incentives that made my efforts worth everything. – less

I worked at U S Cellular for a little over a year and it was a great place to work...nice benefits from day one, the training was great, and my co-workers were a lot fun to work beside. It was like a fun a place to work until they changed the Site Direct and it was no longer about how hard you worked for your daily scores, it was more of who you knew – more... and the connections they had. :( – less

I was a sales manager for U.S. Cellular. During my time there I got necessary and effective training, and was properly held accountable for my role.

Compensation was fair for what the role entailed.

A typical day at US Cellular was always exciting I had the pleasure of working with a great team that always worked together to reach its goals and was lead by great leaders. The hardest part of the job would be dealing with high traffic of customers but at the same time it was also the most enjoyable once you met their needs and provided them with – more... world class customer service and they walked out a happy customer that was the best feeling. – less

Assist customers and fellow associates with questions, concerns, disputes, escalating calls, troubleshooting, and payments all regarding their cellular service. Participate and lead group discussions, team activities, and suggestive opportunities for overall company improvements.

A typical day at both jobs are busy.
I learned how to handle difficult situations without getting upset.
Management is very professional.
All Co-Worker work as a team.
Is responing to a difficult situation when the customer is getting to upset so i cal for a manager.
I enjoy working with people and being a team player.

There is never a dull moment, its very fast-paced and every customer situation is different. You definetly have to be a people person. however, based on your motivation you can make as much money as you set your self to make. There is alot of demanding task that managers expect us to do on a weekly basis. However its a pretty good team environment.

If you are looking for a great place to work, U.S. Cellular can be that, driven by a great set of values.

While some of the pay and benefits are a plus over other retail positions, the company is on a downward spiral and front line employees are the first impacted by poor corporate behaviors/decisions.

Worked for them for years if your willing to put the hours in, it's a small miracle.

Great company-going thru massive changes.
The company had a strong culture...company has currently gone thru sweeping changes....

A overall good place to work. Good benefits and easy to fit in if you like slaes

A typical day for me would be to organize the pick sheets to make sure that the correct orders were being picked. I didn't learn much from this job I just used basic thinking skills. My coworkers were hard workers and we all worked together to achieve are goals.The job wasnt hard at all, the most enjoyable part of it was are productivity meetings, my – more... boss would say the funniest jokes about my manager. – less

Our department is responsible for contingent refunds and compensation for independent agents that represent our company. A supportive staff that is approachable for assistance makes working at the corporate office easy even though the work is engaging and difficult at times.

Every day I'm learning something whether it's a new program or new phones. Every day is exciting you never what you can get from until it walks in through the doors. My typical day at work, requires me to make sure I'm up to date with the devices, plans, and pricing and of course that I have a positive attitude for customers. I have my days where I – more... know I satisfied my customers and they thank me for my services, and I have my days where I've done I can and am allowed to do but still couldn't satisfy my customers. Working for Us Cellular is an awesome job, and what makes it so awesome is with the people you work with ho keep making the job interesting, and especially be able to work and help customers. Overall it's a great base job and could turn out to be a career for some people, but as for I would to work in a profession that entitles for my future A.A. degree in Political Science. – less