Stressful job that can make a lot of money but not much security.
Pros: Sometimes free food, can get overtime, healthcare
Cons: cold calling, understaffed a lot, management
It used to be a little more stable to work for but unstable and unfriendly computer systems combined with a much higher turnover rate make working here difficult.
Almost all of the management has been fired in the region I worked in and no one wants to do the work because it has unrealistic expectations and stress involved. The ones who remain are good but it is almost like they are on a witch hunt to get rid of people they consider not good enough.
Turnover is very high now and they are slow to hire because they want to get the "right" people. But I think that no one can live up to their expectations over time.
This is a high pressure sales environment where you will need to make cold calls to local businesses when store traffic is not going your way. You are also responsible for customer technical support with phones, answering the phone, greeting people as they come in, upselling on accessories and getting new SMB accounts.
This is not bad and teaches you a lot of multitasking skills, but the computer system makes all of these processes take much longer than they should, clicking through needless screens and having to do multiple transactions to perform a relatively simple task. Sometimes you can be with customers for hours at a time, all while answering the phone for random questions from other customers.
The company had laid off a bunch of the support staff last year in an effort to "streamline" the customer experience. All this means is as an RWC you have to do the work that 3-4 people used to do and are expected to hit sales goals as well. If you can hit these goals you will make great money, if you can't you will be looking for a new job after a few months.