Pros: lots of hours, good pay, always working with new technology
Cons: managment is always changing, the company is always chnging thing with little to no noteice, no realy work life balanice.
A typical work day is very stressful, because of the high foot traffic in store. It is a very good environment to learn customer service, multitasking, and new technology. I have to say the hardest part of the job is dealing with upset customers, several everyday. The most enjoyable part is went you can help the upset customers and they leave the store – more... happy – less
Customer Service Associate (Former Employee), Bolingbrook, IL – August 13, 2014
Pros: great incentives
Cons: hours and shift bid process
Loved my co-workers and the customers that called in were such good people most of the time. I could understand a lot of the situations presented to me. Some of the customers really just wanted a listening ear and I was proud to provide that for them.
Customer Service Representative (Former Employee), Milwaukee wi – August 12, 2014
Pros: free phone
Contact customers to inform of delinquency and obtain commitment to pay and negotiate payment arrangements. - Restructuring loans to bring resolution which includes payment plans, refinancing and short sale
Staff Accountant (Current Employee), Chicago, IL – July 28, 2014
Pros: work/life balance, competitive industry
Cons: limited advancement, high turnover, industry uncertainty
A laid back work environment that tries to promote work/life balance. Co-workers are fun and outgoing and management is approachable with questions and concerns. Sometimes management does get too focused on "report cards" and loses focus of simply managing. The most enjoyable part of my job is working with fellow team members on projects around analyzing – more... potential business strategies as well as recently implemented business strategies. The hardest part of the job is monitoring activity that occurs in accounts and areas of the business my team is responsible for done by third party companies. – less
Customer Service (Current Employee), Knoxville, TN – July 26, 2014
Pros: good pay, good benefits
Cons: terrible work/life balance, favoritism
The culture is rife with inadequacies and double standards. Your experience will depend entirely on who your direct report is. The cult like environment is a little much. The benefits and starting pay are awesome. Tattle tailing is HIGHLY encouraged and rewarded in most situations. Stay away from this company if you are heavily opinionated. A good fit – more... for those who are good at playing by the rules. You will advance fast. – less
Fun place to work with great employees and management
Retail Wireless Consultant (Former Employee), Niles, IL – July 21, 2014
A typical day at work would consist of opening up new cell phone lines as well as taking care of current customer issues. I learned the bulk of my customer service skills through working at U.S Cellular. Unfortunately they no longer operate in the area in which I reside or I don't see any reason why I wouldn't still be working for them.
Cellular Service Technician (Former Employee), Kinston, NC – July 19, 2014
Pros: makeing people happy
I work for US Cellular for 12 great years and enjoyed it every day. Would like to work with US Cellular again someday, the sales team that I worked with are more like a family to me. I enjoyed working with our customers and correcting their service and equipment issues.
Retail Wireless Consultant (Former Employee), Springfield, MO – July 18, 2014
Pros: commission, benefits
Cons: complacent leadership, stressful work enviornment
Days were average, very little traffic in stores. Not very much opportunity to make sales as their customer base is very poor and the company tends to be the most expensive wireless carrier. The company has a broken billing system that does not allow you to do your job correctly, the worst part is senior leaders blame the associates for the problems – more... with the billing system. The company also has a huge push in accountability, however they hold people accountable for things outside of their control while at the same time their is no accountability for performance. I had seen several discrimination lawsuits against the company as well in my years working their, the leaders involved were never dismissed and no accountability was shown. Overall they work you to death and don't respect your work/life balance. The company used to have a great deal of potential, now they are slowing closing their doors and things are swiftly becoming chaotic. – less
Great place to work. High energy and awesome culture
Interview Coach (Current Employee), Tulsa, OK – July 17, 2014
U.S Cellular is a wonderful place to work. The environment is energetic with a very strong culture. A typical day at work involves speaking to customers and helping them resolve complex issues. I have improved my communication, and time management skills in my tenure with U.S. Cellular. My co-workers are friendly and open to feedback. If I need assistance – more... I can ask a peer or any manager who is available. The hardest part of my job is balancing decisions to ensure both the company and the customer have a win/win situation. – less
Sales Associate (Current Employee), Kinston, NC – July 13, 2014
it is a mostly professional atmosphere. Management isn't all that great which leads to a slightly out of control work area. we are not paid on time but the work is easy. for the most part the co-workers are nice and easy to get along with.
Service Technician (Former Employee), Fremont, NE – July 10, 2014
Pros: great health insurance, paid vacations
Cons: trying to catch up after being gone since i was the only one in my department.
A typical day included working with customers to solve cell phone problems. Logging and tracking cell phone repairs, computer updates for cell phone repair and assisting with inventory were part of my duties. I learned how to work with team members to enhance the customers' experience. The most enjoyable part of my job was the variety of tasks and the – more... good feeling of being able to help customers. – less