U.S. Cellular

754 reviews

U.S. Cellular Employee Reviews

  • Job Work/Life Balance
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Excellent company to work for great growth potential
Call Center Supervisor (Former Employee), Tulsa, OKAugust 30, 2015
Pros: Promotional opportunties and personal development
Cons: High Stress
Positive relationships with all management staff, sales and office staff
I was afforded the opportunity to promote to a buyer position without buyer experience
I learned about demand based purchasing and logistics
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Great Company
Agent Distribution Sales Support Specialist (Former Employee), Bedford, NHAugust 30, 2015
U.S. Cellular is a great company to work for. They allow a great work-life balance and they do allow for advancement if you are willing to relocate. There are many small markets to work within but in order to advance you must be willing to move to a different market or to a different channel.
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A great employer
Wireless Sales Consultant (Former Employee), Bolingbrook, ILAugust 26, 2015
Pros: On going learning opportunities
Cons: Company downsize
Working for Us Cellular was a great experience. Employees were made to feel like they company cared about them personally. I enjoyed the ongoing educational LMS training they were given.
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Inbound call center
Billing data entry /Tier 1 Technical Support (Former Employee), Yukon, OKAugust 23, 2015
Pros: Friendly co-workers, Team Lunches
Cons: pay
Answer on average 60 - 70 inbound calls a day.
Low pay- no opportunity for raise due to pay freeze
multiple changes in management
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fun place to work and meet new people
Sales Representative (Former Employee), Peoria, ILAugust 21, 2015
Pros: meeting new people
Cons: no benefits hardly any break
a typical day for us cellular was nice. i learned about the lastest technology. managment was awful i was not trained properly but they were nice people, the hardest part of the job was always working alone. the most enjoyable was meeting new people everyday
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Great place to work while they were in the market
Retail Store Manager (Former Employee), ChicagoAugust 18, 2015
Too bad they are no longer the Chicago area. Highly Satisfied Associates equal Highly Satisfied Customers. I made sure everyone had the tools and confidence to do their jobs and let them take it from there.
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Great Place to Work
RWC/Manager (Former Employee), Oklahoma CityAugust 15, 2015
Pros: Benefits, Work Environment, Pay, Management
Cons: Store Hours, Irrate Customers
The culture within US Cellular is like none I have ever worked for, before or sense. The company's Dynamic Organization (D.O.) is one that promotes honesty, integrity, hard work, ethics, motivation by – more... values not fear among other things. Its a fast paced invornment that is constantly changing as technology changes.

The hardest part of the job is dealing with customers who are irrate at something, not neccessarily you but, you are who they will take thier frustrations out on. Maintaing a positive reslove during these times can be difficult.

The most enjoyable part is being on the front lines and seeing how technology advances as well as the relationships you develop with customers. There are many that I still talk to this day. – less
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Competitive
Retail Sales Consultant (Former Employee), Milwaukee, WI 53224August 11, 2015
Pros: Employers the team
Trained for 1 month completely as a preperation on what is needed to be learned to become and successful and competitive independent leader on the sales floor.
One of the best environment ever worked for.
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Friendly, social work environment
Retail Wireless Consultant (Current Employee), Beloit, WIAugust 10, 2015
Pros: Insurance and retirement benefits
Cons: Working on a Commission, and working nights and most weekends
A typical day on the job includes extensive face to face customer interactions regarding a variety of questions and technical issues as well as interactions with co workers and managers to assist the customer. – more... I have learned how to solve issues without always needing to rely on management and/or co workers and creatively solve issues in a way that would benefit customers as well as the company. Some of the challenges that come with the job are dealing with escalated situations with the customers as well as adjusting to living on a commissioned pay that can change from month to month. My favorite part of the job is getting to work with my fellow employees, we share a close bond and I very much enjoy coming to the workplace with them. – less
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US Cellular
Sales/ Customer Service (Current Employee), Madisonville, TNAugust 8, 2015
Genuinely a great company to work for! Great hours and great staff. The upper management always works with my schedule and is always there to talk to if we need something.
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Do you enjoy Politics?
Retail Wireless Consultant (Former Employee), Iola, KSAugust 6, 2015
Pros: Free phones and phone plans, % off accessories
Cons: No work life balance, politics, management
Do you enjoy politics? Do you enjoy not having any home life? Do you enjoy spending days off at the office or on phone conferences? If you can answer yes to these, this is the job for you! While US – more... Cellular is not one of the big 4 wireless companies in the US, they do provide one of the best customer experiences in the industry. This does not transition very well to the associates in the company. Management can vary, from one extreme to the other, and unless you lucked out with a good store manager, personal development is non-existent. Out of the three store managers, and three sales managers I had, only 1 took my development very seriously at all. Very high turn over. You have a few seasoned associates, most of which have already started leaving the organization for lack of development or advancement. Back office politics is the main skill you will acquire with the company. If you do not play them, you cannot advance in the organization. Decent company, but I am sure Jack Rooney is doing barrel rolls in his grave at how his beloved culture driven company has changed. – less
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Productive and fun place to work
Store Manager (Former Employee), Hagerstown, MDAugust 5, 2015
Pros: opportunity to increase salary based off of sales
Cons: low activation rate/sales makes for a mediocre paycheck
This a great place to work for people that enjoy sales that don't involve a lot pressure placed on potential customers. The environment is relaxed and dress code is very basic.
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Good company
Cell Site Technician (Former Employee), Tulsa, OKJuly 30, 2015
Good company to work for. Learned a lot about the telecommunications industry. Would walk cell tower sights and respond to emergency calls.
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Just a Job
Retail Wireless Consultant (Current Employee), Washington, NCJuly 28, 2015
work part time, while in school. work about 6-8 hours a day, busy, hectic environment. learn that not everyone is easy to work with and you have to have patience to work with different people
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Difficult to pinpoint where/what is happening to this corporation
IS Analyst (Current Employee), Bensenville, ILJuly 24, 2015
Pros: Excellent environment to start up in IT
Cons: Exclusion of the productive staff is rampant
Discussions with fellow employees concludes that the company has been changing for the worse. Being a newer employee, my judgement does not stem from a long history but have noticed the shift from and – more... to. Overall staff does feel job insecurity as external resources have begun to trump internal. As an attempt to even out the work/life balance, external staff is onboarded and thus leaving internal resources feeling insecure. The selling of the Chicago based markets was only a starting point at weeding out great and knowledgeable staff by not paying a competitive wage to the staff that produce and are capable of so much more. Instead wage increases do make their way to best buddy type of structure. – less
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slow paced
Retail Wireless Consultant (Former Employee), Germantown, WIJuly 23, 2015
the job was very fast pace. a typical day at work was fun and the hours passed quickly being so busy. my co workers where a great set of people. the hardest part of my job was making sure the store ran quickly.
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customers service is a Huge Priority
Service Repair Technician (Former Employee), Naperville, ILJuly 22, 2015
Pros: Fun workplace
Cons: regional company
us cell is a great work place, that is diverse , and customer service oriented. As a service tech , i repaired devices, or sent devices back to manufacture for warranty repairs or replacements. Customers were provided loaners while their device were returned. also offered products and service plans, smart phones, data, tablets, mobile internet, accessories.
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Customer Service Representative
Customer Service Representative (Former Employee), Tulsa, OKJuly 21, 2015
Primary Duties: Taking inbound calls from customers and assisting them with all aspects of their account including: explaining bills, researching and resolving disputes, trouble shooting both voice – more... and data services on the phone including unable to make calls, unable to access the wireless web, or unable to send pictures, answering general questions about the phones, Also assisted new members of the team on ways to better assist the customers. – less
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A good firm to work for.
Statistician (Current Employee), Chicago, ILJuly 21, 2015
A firm that takes analytics seriously. They are committed to developing their statistics operation. They are committed to using advanced statistical methods in order to forecast, and conduct analyses.
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Good company to work for
Customer care representative (Former Employee), Tulsa, OKJuly 20, 2015
Pros: Free cell phone
Typical call center, very diversified, a typical day consists of back to back inbound calls helping customers with questions about their bill etc... good management for the most part.
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