Productive, educational caring environment
FSR, Credit Rep, Course Manager - Trainer (Former Employee) – Tulsa, OK – March 14, 2017
US Cellular 'truly' cares for its staff and customers. They provide 'clarity' for staff and customers and strive to please them both. The staff is empowered to make executive decisions based upon the need of the customer, company and staff. There is micro management based upon continual monitoring via each call but the monitoring is utilized to coach and not negatively impact the associate (employee) US Cellular is a great place to work and they care about their associates (employees) based upon the enormous vacation, sick and personal days they immediately allow right after training. What I learned is how to properly 'firmly, soothingly, respectfully, coerce' customers to paying their bills. The culture is ok, not as diverse as I would like it to be as far as minorities being advanced to supervisory and management positions. The hardest part of my job was leaving it when my department relocated to another state. The most enjoyable part of my job was knowing a company truly cared for me via ample vacation, sick time, personal time and how we were able to notify the company of our absences via the automated system.
Working environment, hours, vacation time allowed
Not enough minorities in management