Pros: benefits, technology
Cons: schedule, system issues
In my years at U.S. Cellular I learned a lot of skills through years of continuous training. Initially the culture is what brought me there, and kept me their through most of my time there. The work environment drove my Teammates and I to be close, we were like family because we spent so much time together. The hardest part of the job is the limited work life balance, the continual meetings, conference calls and training to keep up with frequently interrupt a day off. Keeping up with quotas when you have a frustrated customer base and an unreliable billing system was a great stress, and drove what passion I had for the business out of me. All and all I still think it's a great service provider, but the company has taken a shift from customer focus to sales focus, which is completely understandable because they are a for profit business. But in coming from a culture early in my career that took great pride in being different and focused on their Customer to following the competitors and pushing sales harder, it was just too big of shift for me and I was already burnt out on Retail in general. For people who are really driven by numbers, like to compete, and maybe young and don't have a family yet it can be a great learning experience and you can make really good money.