Pros: Work with a great group of people
Cons: Lot of work, time off, even for a funeral was hard to come by.
Start the day at 0730, true start time was 0800, but always liked to know what was awaiting me at 0800 so I could be prepared. Deal with any pressing customer service issues needing to be dealt with from overnight activity. Brief from my Net lead, Incident Manager, IA, and Help Desk by 0830 most days, and by 0900, I would brief my boss. Work on budget and procurement, Project management and development, deal with regulatory issues and account management for up to 5000 users as well as Active Directory issues. Work to research issues that are exceeding my techs abilities. Work to ensure reviews, training and SOPs are completed, and all protocols are up to date. Spend at least two hours a day on trouble tickets myself, so the boss continues to be able to use these skills and does not lose them sitting behind a desk. Wrap up the day around 1900 every day.