Pros: Healthcare and education enefits, camaraderie
Cons: extra working days
A typical day's work included: answering phone calls, taking care of trouble tickets, learning from those that had more experience. I learned ways to troubleshoot MS outlook, printers, and Active Directory. I also learned how to research to find answers I needed. The management was fair and gave us guidance when we needed it. My coworkers were supportive and intelligent. The hardest part of the job was working mandatory long hours to prepare for an inspection, or to stand duty, which included staying at my workplace for a full 24 hours at a time, usually as often as every six days (sometimes even more often). The extra hours were beneficial in my learning, though, and I would not have learned some information or techniques otherwise. The most enjoyable part of the job was, for me, at least, the variety of things to do. For instance, I could be studying how to solve a trouble ticket, or getting hands-on experience in fixing a keyboard video mouse issue, or walking around to inventory hardware.