Customer and Revenue service.
Dual Agent (Former Employee) – Abingdon, VA – August 16, 2012
At U.S. Solutions Group I was a dual agent that did but wasn't limited to numerous jobs, such as billing, tracking, bill payment, and cases. I was trained extremely well through this company and learned many things that I didn't know about FedEx and shipping. A typical day at work was filled with fun. I always had great co-workers on my team and we helped one another whenever there was an obstacle. The coworkers that I had was apart of a large team that work towards obtaining the same goal, low call handle times and superb customer service. Even though at times it was hard to deal with a frustrated customer, I was always able to understand their frustrations and was able to care for them in ways that most others were not able to. Management was great, always willing to assist their team, as they were after the same goals. The hardest part of this job as I mentioned earlier was dealing with a frustrated customer, however the most enjoyable part of this job was when I was able to help these customers with their issues and get their packages to them.
building great relationships and gaining knowledge to move forward in my career.
being a part of a team that wasn't resourcful.