Position Title: Contact Center Representative
Location: Columbia, South Carolina
Department: Contact Center
Full Time/Part Time: Full Time
UCI Medical Affiliates, Inc. (UCI) provides nonmedical management and administrative services to over 50 Doctors Care urgent care centers and 20 Progressive Physical Therapy facilities located throughout South Carolina and Tennessee. UCI is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, treating patients for treatment of outpatient acute, episodic and some minor chronic medical problems. The centers are open evenings and weekends. Centers are staffed by licensed physicians; physician assistants; nurse practitioners; licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists; and administrative support staff. Progressive Physical Therapy (PPT) was founded over 20 years ago. These centers are staffed with certified, highly skilled therapists with years of experience and specialized training. Please visit our website at www.doctorscare.com to learn more about our company.
We’re currently seeking a Contact Center Representative to join our UCI Contact Center department in Columbia, South Carolina. The position reports to the Contact Center Manager.
The incumbent is responsible for answering incoming calls to the various centers and processes medical service requests and telephone inquiries/requests with strict adherence to policies and procedures. Identifies patient needs over the phone and assists with scheduling appointments and gathering and updating patient information to ensure smooth patient flow and cut down on wait times. Makes follow up calls to patients and processes patient referrals.
Strong interpersonal/customer service skills including the ability to assess patient needs and create a positive experience with all telephone encounters.
1 year experience in a customer service environment.
1 year experience as a medical assistatn or equivalent in-office medical experience.
Strong listening, verbal and written communication skills; must be able to communicate well with a wide variety of individuals and work well in a team based environment.
Ability to speak, read and write in English.
Willing to work 12 hour shifts, weekends and holidays.
Must be able to understand and follow instructions/procedures.
Strong organizational skills; must be able to work in a fast paced environment involving multiple takes while maintaining strong attention to detail.
Basic computer skills that include a combination of experience in Microsoft Office applications, e-mail, and data entry experience.
High school diploma or G.E.D.
Contact Center or Call Center experience
Strong computer skills and experience in Microsoft Office applications
Knowledge of medical terminology and triage procedure
UCI offers competitive compensation, great benefits and rewarding careers.