Inside Sales/Customer Service Representative
UPCO, a Dover Company - Claremore, OK

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JOB SUMMARY

Perform a variety of sales related clerical and invoicing responsibilities in support of sales activities for artificial lift in the oil and gas industry. Work directly with customers to resolve invoicing problems and discrepancies.

MAJOR DUTIES & RESPONSIBILITIES

  • Primary duties involve tracking and following up on leads generated by research and networking.
  • Planning, communicating and sales of the company‚Äôs products.
  • Maintaining excellent customer relationships while striving to expand market share and achieve sales and profit goals.
  • Working cooperatively with other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin, while increasing customer satisfaction.
  • Communicating effectively and persuasively both orally and written.
  • Building quotations on standard products, processing orders and communicating pertinent information to customers.
  • Effectively working in conjunction with other departments to ensure quality and delivery meet or exceed customer expectations.
  • Other duties as assigned.

SCOPE OF RESPONSIBILITY

Perform moderately complex routine clerical duties, following standardized policies and procedures. Works as part of a team; focusing on customer service, sales, and warehouse/manufacturing operations.

ACCOUNTABILITY

Works under direct supervision, with assignments and output reviewed by Director of Sales and Operations.

INTERPERSONAL RELATIONSHIPS

Works with other employees to coordinate work efforts and deliver outstanding results as a team. Has direct customer contact.

KNOWLEDGE, SKILLS, ABILITY REQUIREMENTS

Requires a High School Diploma or equivalent; in addition to 3-5 years of customer service experience in the oil and gas industry. Must be highly organized; with the ability to handle multiple tasks while maintaining an emphasis on detail and accuracy. Must be computer literate: with an emphasis on Microsoft Office products. Extensive data entry is required. Need to have basic general office skills: Typing, answering phones, filing, 10-key, and fax machine. Must have good communication skills and able to converse with various outside and inside contacts.


About this company
UPCO, a Dover Company was founded in 1982 and in 1984 expanded it's business into manufacturing sucker rods for the Oil and Gas Industry....