Pros: great exercise, decent pay for management, opportunities for advancement
Cons: most positions are part-time, company lacks overall care of your well-being, unrealistic expectations
Although I was probably in best shape of my life, UPS (management and HR) doesn't care about you as an individual or your overall well-being. All they care about is that you show up to work your butt off, and never make mistakes because not only will you be criticized by every manager that looks your way, but it will go in your employee file, just so – more... they look good on paper to corporate. I'm sure my situation is different from everyone else, but my ex-fiancé is in management, and even though I had several supervisors tell me and members of the HR department that they felt I was qualified to take the part-time management assessment, HR would not allow me to take the test until I agreed to move out of my ex's house. However, even after I moved out and we continued to be friends, HR still limited me to the positions I could work because they felt it was a conflict of interest for my ex and I to work in departments that might have to share "air" at some point in time. They didn't seem to care when I was just a customer counter associate and he trained me to be his backup for when he was on vacation. Like I said, I'm sure my situation is different than others, but they do frown upon employee's seeing other employee's, management or not.
Honestly, this job is for the young and energetic, that just needs a part-time job and wants to save on a gym membership. Anyone that stays with UPS for anything longer than a few years is going to find that job is not only one of the dirtiest jobs, but one that will do more damage to your ankles, knees, elbows, shoulders and back in the long run. Their expectations are computer-based and not logical nor realistic if they cared anything about you as an individual instead of a number.
In all, what did I enjoy best about the job, the customers! It was rewarding to me to know that I could make a difference to the customers and try to go above and beyond the UPS standard for them. Although I couldn't fix every mistake the UPS system made, most customers knew that I took the time to listen to their issue/complaint and try to make it right. Isn't that how it should be? Shouldn't we all put ourselves in the customer's shoes and ask how would we want to be treated? I'm not saying the customer is always right and they are always honest, but for the customer's willing to give me a chance, I at least tried to make a difference. Isn't that UPS' saying "What can BROWN do for you?" – less