A usual day involves taking calls, creating cases, resetting passwords, and assisting onsite techs. I learned to quickly move from one program to another, multitasking, and better communication skills. Management was always around to help and offers of overtime were frequent. The workplace culture varied from experienced to those that were new in the tech industry. The hardest part of the job would have to be the rapid way in which calls were received with little to no time to prepare in between. The most enjoyable part of the job to me would have to be the hours offered that allowed me to take overtime often.
Free Coffee, Great Benefits
Little prep time for incoming calls