Accounts Payable Representative (Former Employee) – Fairfax, Va – January 7, 2014
A typical day at work will start communicating with the Business Manager of my accounts in Europe. I learned how to interact with people from a complete different environment and few labor laws from the European Countries
Shift Manager (Former Employee) – DCA – November 19, 2015
Every day was different set of challenges from operations to customer service problems at the ticket counter..I learned how to interact with 2 different unions and their different work rules. We had a great management team always there to support you. The hardest part of the job was firing employees but a position requirement..The most enjoyable part was watching the airport come alive at 530am.
Productiver and fun place to work most of the time, especially interacting with the customers and emplyees.
Customer Service Manager (Former Employee) – Charlotte, NC – November 2, 2015
Manage day to day operations and employees. Resolve customer complaint before being escalated to customer relations. Communication skills most important listening. Unable to control delays especially weather. Not being able to assist customers when flight is delayed beyond our control. Helping a customer and see them walking away with a smile on their face. Employees having family emergency issue and you are to assist.
Reward with Above and Beyond when employees do more than expectation
Not enough break time after a challenging day operation
Manager - Customer Care (Current Employee) – Phoenix, AZ – October 30, 2015
A typical day includes something new on a regular basis. I have learned in my years of experience the golden rules is nice, but better is to treat people the way they want to be treated vs. treating them the way you want to be treated.
Ramp Supervisor (Former Employee) – Allentown, PA – October 16, 2015
To Supervise crew, load and unload baggage in between flights so that no flight is delayed. I enjoy a fast pace environment, my colleagues and I worked as a team. Management worked with employees and were very flexible.
Loved the employees and management, but hated irate passenger flight delays and cancellations.
Customer Service Representative (Former Employee) – Dayton, Ohio and Savannah, Ga – October 12, 2015
A typical day would begin with coffee from Starbucks, checking in passengers going to the gate to bring in the plane or board passengers.Would go to the baggage room to make sure customers received their correct luggage and if not make claims for them.Customer could be difficult if flight were delayed or canceled,but I could help to keep the passenger satisfied with what ever I had to do to eliminate a problem.
Customer Service Associate (SFO) (Former Employee) – SFO, CA – October 4, 2015
Not worked long enough there but it seemed that being employee there you don't have any rights to have restrictions or preferences in time or your life. You have to be open 24/7, have no family, not be sick or have ever any holidays off. But be paid almost minimum wage.
Station Support Representative (Former Employee) – Austin, TX – October 1, 2015
Fun people to work with, always a new fresh face due to shift changes and new schedule bids. I had very supportive managers and co-workers. Plenty of red tape but considering it was an airline that was totally expected. Began with a small airline that morphed into the biggest airline in the world. Merger added lots of levels of learning for all of us, it never got monotonous.
High pace challenging work environment but productive and fun at the same time.
Customer Service Supervisor (Former Employee) – Queens, NY – September 30, 2015
A commercial airline is a complex operation with many employees and work environment. Working at one of the busiest airports in the world, you can be assured with high pace working environment with many operational challenges.
As a supervisor, I monitored operations that staff members comply with administrative policies and procedures, safety rules, environmental policies, and government regulations in highly sensitive area. I served as contact person for all workers within assigned territories but not limited to coordinating with different departments involved with dispatching the plane ON-TIME.
I really enjoyed working at the airport because of great employees i had worked with.