I handled day to day refunds, non-rev refunds, and verifying the validity of refunds and baggage fees. Experience in qik, rocs, flight stats, IBM, oracle, and RVMM as well as PIPPS. I also have experience in retrieving funds from other star alliance airlines. Experience in TA verbage. This job entails international refunds as well as numbers in taxes domestic and international.
The hardest part of this job was not having to proper training.