Case Administrator/Generalist - Court Services (Former Employee) – Las Vegas, NV – October 15, 2017
Unfortunately, this entire Court could be a great place to work but for the poorly-promoted management system in place. It's similar to nepotism (other than the relation part) in that the Clerk and her upper-level staff promote based on whether or not they "know"/like you: if you worked with them in the past and they didn't like you, they pass you over for any promotion; if you go out after work with them, they promote you; if you are invited to lunch with them and refuse, they pass you over for any promotion; if you buy them lunch, they promote you. While I worked there I liked the court environment and the "regular" staff, working with the other agencies and assisting the public. I was happy my temporary status ended because I felt bad for the permanent "regular" staff.
Very fast paced and a lot of new regulations to learn. A lot of public contact both in person and over the telephone. I have been in this occupation for 28 years so that should speak volumes for my love of the job.
Vacation and sick time after you've been there a specific amount of time
Not too much in the way of cons, just a very intense job with a lot of changes in the past few years
I enjoyed working with the people in the courtroom. I checked them in or directed them to a different courtroom if they were in the wrong place. I operated a multi-line telephone system and over the 34 year period answered thousands of calls. Between my interaction with the parties in the courtroom and the thousands of telephone calls I received over the years, I have developed excellent customer service skills.
I managed a 6-person team. We had 3 courtrooms to cover daily with (1) Courtroom Deputy Clerk and (1) ECRO (electronic court recording operator). When someone was out I had to approach other employees who had been cross-trained (by me) to cover court and see if they were available to cover on short notice.
The hardest part of the job was working with people who were pro se. These were people represented themselves. I tried to help them as much as possible without giving them legal advice.
The most enjoyable part of the job was watching the parties try to resolve their differences without the need for a full-day trial.