Technical Support Specialist (Machining & Manufacturing)
US Tool Group - Cleveland, OH

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US Tool Group, a leading provider of cutting tool and management services has the following position open:

Technical Support Specialist

This position will provide technical support to our customer located in the Northeastern portion of the United States.


  • Greater than 5 years’ experience in a manufacturing industry that uses cutting tools
  • At least 5 years of machining experience
  • Experience managing several projects
  • Excellent communication skills
  • Ability to read and comprehend documented material, including tool drawings and technical information
  • Experience interacting with and presenting to high-level customer contacts
  • Strong analytic skills (Excel and data analysis)
  • Strong written and oral communication skills
  • Must have strong technical knowledge of cutting tools and cutting tool applications
  • Strong mathematical skills
  • Knowledge of cutting tool geometry
  • Knowledge of the aerospace market a plus

Daily Responsibilities:

  • Introduction and demonstration of new products
  • Application support of new products
  • Introduction, implementation and support of automated vending systems
  • Improve existing processes and applications by reviewing objectives and specifications
  • Recommend changes and make modifications to tooling, applications and processes of machining as needed
  • Support of reconditioning program
  • Troubleshooting of issues relating to product application
  • Facilitation of manufacturer visits and the introduction of their products to the customer

Physical/Environmental Requirements

  • Sitting 30%,
  • Standing 20%,
  • Walking 50%,
  • Frequent lifting up to 50 lbs.; with occasional lifting up to 70 lbs. For material over 70 lbs., a team lift or mechanical lift is advised.

Extensive travel required.

Good benefit package including 401K

About this company
US TOOL GROUP is a multi-faceted supplier of innovative tooling solutions including: Integrated Supply Chain Management, Production Cutting...