Customer Service Advocate
USA 800 - Raytown & St.Joseph - Raytown, MO

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Primary Responsibilities

  • Act as an advocate for each customer while balancing customer need against company priorities
  • Answer all calls promptly with a high level of professionalism and courtesy; accurately & efficiently provide all product and/or service information using available resources.
  • Maintain call control to efficiently handle all calls.
  • Effectively maneuver through scripting and various computer and web based applications.
  • Remain knowledgeable and up to date on all new clients, programs and script changes.
  • Must be able to multi-task using several applications at once, and handle data entry.
  • Must work scheduled hours, while keeping unscheduled time off & absences to a minimum.
  • Meet or exceed all client expectations. May include meeting specific sales targets and quality scores.
  • Understand and adhere to all policies and procedures as outlined by USA 800.

Compensation and Benefits

  • Variable compensation structure to include incentives and annual bonus potential
  • Employee Stock Ownership Program (ESOP) with compensation valued at 25% of annual salary
  • Safe Harbor 401K Plan
  • Comprehensive benefit package including health, dental, vision & life insurance

To be considered for this position, you must meet the following requirements

  • Customer Service focused (empathy/problem solving)
  • Must be able to multi task and handle multiple priorities simultaneously.
  • Answer all calls promptly with a high level of professionalism and courtesy; clear communication, well spoken.
  • Effectively maneuver multiple computer and web based applications and data entry.
  • Work scheduled hours, while keeping unscheduled time off & absences to a minimum.
  • Meet or exceed all client expectations. May include meeting specific sales targets and quality scores.
  • Must have strong critical thinking skills.
  • Meet minimum age requirement: 18 years of age.
  • Pass background check and drug screen.
  • For full-time positions: Provide a 10-hour window of availability per day within USA 800’s hours of operation; part-time positions available based on applicant’s availability
  • Commit to 3-week training schedule that may be outside work schedule availability.

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Indeed - 18 months ago - save job - block
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