UHC is just as bad as Walmart
Senior Call Center Representative (Current Employee) – Cypress, CA – July 21, 2015
Interview for a certain position in a certain department. I was hired for that job. On the first day of training, our group was told by the trainer that the company changed our position and department. During the very short two week training that our group received for now a call center job for the health care reform department, "Obama Care", or "HIX", the major time spent was on compassion and learning how to show compassion. We only received two days out of the two weeks training on software and hardware skill training before we were put on the phones with no knowledge or understanding of how things worked with these accounts. We were told that all we would be doing is taking payments by phone and the rare call of payment or account issue that might arise. This was not the case. There are so many issues with these health care exchange accounts from the state level and the majority from UHC operations department with the mismanagement of these accounts. Systems errors by UHC causes your time productivity to be really bad, but UHC still holds you responsible for not meeting those timed goals. As a senior customer service representative you can not fix any issues, all you do is make notations and route issues to operations. Operations is so backed up with so many issues, the call center gets repeat call backs regarding why a member's account had not been fixed. This is a high stressed job with no management or supervisor support. Management and supervisors do not take calls from angry members, you are on your own to take verbal abuse and meet your time goals.
No support, very stressful, low wages, disorganized