It was a diverse professional, and social, environment where opportunity for growth is endless.
Pros: own office
•Developed the ability to manage excellent staff in a fast paced atmosphere.
•Diplomatically resolved customer complaints/escalations on an as need basis.
•Maintained excellent customer rapport internal/external.
•Accurately calculated and made daily deposit up to $20,000.00.
•Ability to follow instructions/policies well and make decisions with no supervision.
•Motivated and supervised 172+ employees on daily basis while ensuring staff tracking.
•Delegated responsibilities to employees to exceed company’s expectations.
•Processed a Payroll of up to 172+ employees.
•Effectively developed telephone communication skills and consistently meet quotas.
•Knowledge able of all applicable Federal, State, and Local laws that regulate CSR industry.
•Tracking, monitoring, coaching, remotely and side- by- side
•Gave feedback when necessary to staff and management as needed.
•Various Adminstrative Duties, etc.