Patient Financial Services Representative, Sr (Current Employee) – Worcester, MA – May 25, 2016
Compay has good community goals. Is currently implementing a nw software system that will have ALL job tasks, resources on one central system, which will improve the customer service based clients. As with most company's our department is always working with less staff and required to more tasks. Some of the implemetations of new policies were decided with out looking how it will affect the WHOLE system. At times a "fix" in one department, causes an issue in another. However once the issue is known, there is a collaboration with upper management to correct the issue. The system has a helpful, edcuated , friendly staff, which works within a "team" matrix. I have a great repoire with my co-workers, like a second family.
The pay grade is higher tha other facilities in the area, Has a good comunity outreach programs and education
Good benfits, respected in community but can be hit or miss
Registration Representative,Sr (Current Employee) – Worcester, MA – May 21, 2016
The company is good but working in certain departments are harder than others.
The hardest part is dealing with management which at time can be very uninspiring. Many good coworker have left the department due to supervisors/ managers and the feeling of sides. I've personally remained neutral and diplomatic but its time for change.
I've worked for two departments and its the same, management on a power trip and ego driven behavior.
good benefits, coworkers, decent pay
disorganized at times, management lacking in communication skills
Professional (Current Employee) – Worcester, MA – April 22, 2016
I took a chance and decided to interview for a job with UMass Memorial on the advice of colleague. My impression of UMass Memorial and Worcester was one of a perpetual rainy day. Not the case. The environment is invigorating, the atmosphere is positive and progressive, truly a kind, bright, and professional team of caregivers and administrative professionals. It's like a secret, how wonderful a place UMass Memorial has become. The dark days are gone, renovations are underway to structure and process, it's an auspicious time to be a part of the Hospital. We choose our attitudes, yes?
Vision, atmosphere, work life balance, compensation, nature of the work
Patient Access Services Rep (Former Employee) – Worcester, MA – March 13, 2016
I worked as a patient access services rep in the call center. The job can be very demanding. You are expected to answer a certain amount of calls and you are given a "report card" every month based on how many calls you take, how long you are on "not ready"- which you use if you have to use the restroom, type a message to the doctor, etc, and whether you created a duplicate MRN. They also grade you on how many scheduling errors you make. You are given a big book on the scheduling rules for each clinic (I had to schedule for about 9 different clinics). The clinics hate central scheduling and they are very rude to you. Management is not so friendly and does not make you feel like you have someone you can go to if you have an isssue. They don't praise you enough for good work and always up your butt if you make any errors. This is coming from someone who barely made errors. It's a typical 8 hour day with only 1 hour break in between. No other breaks are given.
Great benefits such as insurance and paid time off.
Volunteer (Current Employee) – Worcester, MA – March 11, 2016
Happy environment to work and very friendly staff. The staff is professional and fun to work with. the most enjoyable part is how I can interact with everyone in the organisation. The management seems to understand the employees and provide with good activities for their healthy living.
Ins. Referral Specialist and Ins. Verification (Former Employee) – Worcester, MA – February 21, 2016
Friendly atmosphere cubicle setting get along with everyone. Day to day base work independently answer phone calls from patients and doctors office requesting insurance referrals. Check if referral in place if not check for patients insurance eligibility and proceed generate referral fax to doctors office and file in our system. Learned how to verify insurance and generate insurance referrals. Hardest part of the job cannot recall at this time. Most enjoyable part of the job is being able to help all patients and doctors etch.
Academic Administrator IV (Current Employee) – Worcester, MA – February 9, 2016
UMASS is a great employer. The culture is rewarding and many opportunities exist. The staff and faculty n the department is great. There is a great brand new fitness center which is available at all hours for staff.
Unit Secretary (Former Employee) – Worcester, MA – January 10, 2016
I absolutely enjoyed working at UMass Memorial as a Unit Clerk. Every day was challenging yet amazingly rewarding. I worked with the best Nurses, Physicians, and staff who always went over and above. I can't say enough about the employees! The hardest part of the job was the required evenings, holidays, and weekends. Coming from a 22 year job of working Monday through Friday this was very difficult for me.