Professional (Current Employee) – Worcester, MA – April 22, 2016
I took a chance and decided to interview for a job with UMass Memorial on the advice of colleague. My impression of UMass Memorial and Worcester was one of a perpetual rainy day. Not the case. The environment is invigorating, the atmosphere is positive and progressive, truly a kind, bright, and professional team of caregivers and administrative professionals. It's like a secret, how wonderful a place UMass Memorial has become. The dark days are gone, renovations are underway to structure and process, it's an auspicious time to be a part of the Hospital. We choose our attitudes, yes?
Vision, atmosphere, work life balance, compensation, nature of the work
Patient Access Services Rep (Former Employee) – Worcester, MA – March 13, 2016
I worked as a patient access services rep in the call center. The job can be very demanding. You are expected to answer a certain amount of calls and you are given a "report card" every month based on how many calls you take, how long you are on "not ready"- which you use if you have to use the restroom, type a message to the doctor, etc, and whether you created a duplicate MRN. They also grade you on how many scheduling errors you make. You are given a big book on the scheduling rules for each clinic (I had to schedule for about 9 different clinics). The clinics hate central scheduling and they are very rude to you. Management is not so friendly and does not make you feel like you have someone you can go to if you have an isssue. They don't praise you enough for good work and always up your butt if you make any errors. This is coming from someone who barely made errors. It's a typical 8 hour day with only 1 hour break in between. No other breaks are given.
Great benefits such as insurance and paid time off.
Executive Administrative Assistant (Current Employee) – Worcester, MA – September 25, 2015
My job is very detail oriented with not much room for error as it is like a domino effect; my error can cause a multitude of errors for others. I have been here for several years and know my job inside and out. There is also plenty of room for growth and movement. My colleagues are all amazing and we are all willing to help each other out.
Payment Processor Senior (Former Employee) – Worcester, MA – July 26, 2015
Umass Memorial is good place to work,with good benefits, and advance opportunities,it's the largest employer in the area and I had a very good experience working there . A typical day of work is a mix of pre- scheduled office tasks and the unexpected demands of a major medical institution. I learned to multitask, to work very organized ,and to work in teams and meet deadlines. Management promoted a good working environment . The multi ethnic work force of Umass Memorial is composed of great people with good attitude The hardest part of my job, was not be able to provide all the solutions to some of the problems that the patients brought to my customer service desk, due to lack of insurance. No doubt the best part of the job was to be able to help patients to find solutions and answers to their billing and insurances inquires.
Volunteer (Current Employee) – Worcester, MA – March 11, 2016
Happy environment to work and very friendly staff. The staff is professional and fun to work with. the most enjoyable part is how I can interact with everyone in the organisation. The management seems to understand the employees and provide with good activities for their healthy living.
Senior Project Manager (Former Employee) – Boston, MA – December 1, 2015
There is a large collection of EMR technologies in use at UMass. The executive management is not abreast of what they have deployed, what the best utilization should be, or time to entertain best practices much less develop a roadmap.
Large staff with reasonable skills
No executive leadership to get from point A to point B. Additionally, they are not utilizing their point A resources in an efficient manner.
Academic Administrator IV (Current Employee) – Worcester, MA – February 9, 2016
UMASS is a great employer. The culture is rewarding and many opportunities exist. The staff and faculty n the department is great. There is a great brand new fitness center which is available at all hours for staff.
Ins. Referral Specialist and Ins. Verification (Former Employee) – Worcester, MA – February 21, 2016
Friendly atmosphere cubicle setting get along with everyone. Day to day base work independently answer phone calls from patients and doctors office requesting insurance referrals. Check if referral in place if not check for patients insurance eligibility and proceed generate referral fax to doctors office and file in our system. Learned how to verify insurance and generate insurance referrals. Hardest part of the job cannot recall at this time. Most enjoyable part of the job is being able to help all patients and doctors etch.
Radiologic Technologist (Former Employee) – Worcester, MA – June 6, 2015
Although my one fault was not being on time occasionally, within the seven minutes usually, I am unhappy with the management team in the Radiology department on the Memorial campus. I ended up quitting a job I loved and strive to work more efficient and complete quality work. But the time was more important at the many slow satellite locations and no matter how good I was, I was on the road to being fired, so I quit in order to not make myself more sick. I am wondering whether or not my separation with the company was completely legal or not.
Director of Planning and Access Surgery (Former Employee) – Worcester, MA – December 1, 2015
I had spent a total of 28 years between campuses at this organization. Management continued to change at the upper levels and was shifted with each CNO/CEO change. The facility was cutting edge for technology.
Unit Secretary (Former Employee) – Worcester, MA – January 10, 2016
I absolutely enjoyed working at UMass Memorial as a Unit Clerk. Every day was challenging yet amazingly rewarding. I worked with the best Nurses, Physicians, and staff who always went over and above. I can't say enough about the employees! The hardest part of the job was the required evenings, holidays, and weekends. Coming from a 22 year job of working Monday through Friday this was very difficult for me.
Cash Posting Clerk (Current Employee) – Marlborough, MA – March 29, 2015
On a typical day at work is quite past paced. We learn new things and adapt new software management as it comes. Managers set the goal and we try to accomplish it in a timely manner There is always lot to do and lot to learn at this work place. Co workers are helpful and give helping hand when we needed. The best part of the work is they give good benefits. The hardest part of the job is there is so much to do in so little time. Over all it is a great place to work.
Good benefits, vacation time.
lack of communication and interaction between Managers and employee.