Operations Manager (Former Employee), Kansas City, MO – April 14, 2013
Pros: challenging work.
Cons: office politics that even management participated in. if you were “liked” you were good.
The work was exciting, as I was learning new things. However, I could definitely do without the office politics, which if you were not a “favorite child” they were not a pleasant experience. Training could have definitely been better. Since most of the staff has been there in excess of 15 years, it is somewhat difficult for a new person to assimilate – more... to the acronyms and systems to where they are able to fully add value to the organization . – less
Great place to work, High energetic environment. Great co-workers!
Vendor Specialist/ Quality Control (Former Employee), Kansas City, MO – April 8, 2013
Pros: great environment to work at. very respectable staff, and they always welcome you with open arms.
Cons: too many tests to take during your duration there.
A typical day at work is very busy. It's a very stressfree environment. If you are not a multi-tasker, this job is not for you. I learned to be very patience dealing with a high standard job. Management is very nice, and I would love to work for any company like UMB Bank. The hardest day of my job is leaving things undone, which I hardly do. The most – more... enjoyable part of my job is seeing my staff with a smile on their face. – less
Great group of co-workers at a company with a great culture and values.
Teller I (Current Employee), St. Louis, MO – March 26, 2013
At UMB Bank I handled customer inquiries, problems, and maintenance multiple types of accounts. I have learned how to utilize Mainframe, an operating system as well as, different compliance and banking regulations. I have strengthened my organizational skills, my ability to meet multiple deadlines, and my ability to work on multiple projects. My supervisor – more... was excellent. She is a great communicator and she provides me with feedback concerning the things that I do well and stays current with our weekly coaching sessions. The most enjoyable part of job was organizing, completing projects, and meeting deadlines. I enjoyed my co-workers a lot. We consistently focused on teamwork and how we could always help each other. – less
Call Center Agent (Former Employee), Kansas City, MO – March 12, 2013
I loved working at UMB. Everyday I came to work i was greeted. I learned the true meaning of customer service and how to sell company products. The management was great. They did everything they could to make me feel appreciated, they also made sure they did everything in their power to help me outside the job when i needed it. My peers were friendly – more... and very helpful. the hardest part of the job was the angry customers, who i couldn't help. The most enjoyable part of the job was helping the customers when they were really in need. – less
Consumer Loan Collections (Former Employee), Kansas City, MO – February 19, 2013
Pros: i honestly can't say.
Cons: micro management, compensation much lower than industry standards.
No work and family balance. Low moral. I should have gone to Human Resources after a Supervisor followed me to the restroom to see if I was goofing off. The whole crew would be punished if one employee was out of line.
Customer Inquiry Clerk Sr./Safe Deposit Mgr (Current Employee), Kansas City, MO – January 31, 2013
I have been an associate with the company for 22 years, located at the country club plaza branch, managing the branch's safe deposit department, sole purchasing agent for the branch, customer service agent for incoming calls and or in person client needs, swithboard operator for all incoming calls to branch, back up assistance to all personal bankers – more... on certain client needs. Formed close friendships/client relations with many, many account holders. Job position possibly being eliminated due to restructuring of retail branches. – less
Personal Banker/Assist. Manager (Former Employee), Kansas City, MO – November 21, 2012
Cons: working weekends
UMB was a great place to work, I had a wonderful Manager to work with. They offer training so that you can gain knowledge and learn more about your position. There is opportunity for advancement, great benefits. I loved interacting with customers and helping them with their financial needs.
Bank Teller (Former Employee), Manhattan, KS – November 21, 2012
Good place to work, friendly atmosphere. Great hours. Co-workers all got along well. Management involved and friendly. As a teller, nothing was hard about the job. I enjoyed helping customers and getting to know them.
Undisclosed (Current Employee), Kansas City, MO – October 17, 2012
Pros: rewards, recongition, awareness
I would most definitely recommend this company as a place to work. I have worked here for 6 years and do not plan on leaving. I have worked on both the retail and the corporate side... both are different, but great. For those who left only negative comments... the thing to remember, no matter where you go, there is always room for improvement, and throughout – more... the time I have been here, I have seen UMB continuously going up and getting better each day. There IS room for growth as an associate, you just have to ask and prove that you are worth it, just like any other company. They have a whole department that is focused on becoming more diverse as a company. And one other thing to note… It's not uncommon for you to stop someone when you’re at a downtown office and ask someone how long they have worked here, only to find out that it's 5, 10, 20, 20+ years. To have so many people that are that dedicated, I think that in itself says a lot about a company. UMB is not only a great place to work, but a great place to bank, as it is a truly grounded bank. – less
Credit Card Sales Quota on top of an already demanding job.
Teller (Former Employee), Kansas City, MO – September 25, 2012
Pros: community involvement & unique benefit program
Cons: 6 day working week, long shifts & credit card sales quota
I will most likely never work in the financial industry again. One error can get you fired, literally. Management is consumed with Credit Card Sales Quotas & the competency coaching is micromanagement at its worst. As for the application process & hiring process that is also a tedious process. If you are seasoned in Benefit Programs you will be pleased – more... that there is something for almost everybody. Understaffed, overworked, extremely high unobtainable expectations & terrible turn around. Based off the reviews it looks like upper management and corporate positions are highly reviewed, however Tellers are running these branches and reviews for the tellers are limited or poorly rated.
Points I agree w/in previous reviews; Favoritism is a problem. They have terrible software. Employees use unethical sales tactics. The management style is a bit obsessive. – less
Personal Banker (Former Employee), Kansas City, MO – August 24, 2012
Pros: great people to work with.
Cons: low traffic flow
A typical day at work would be to follow up daily with customers previously contacted from sales calls. To insure that each customer I came in contact with was treated the same with a high level of customer service. What I learned from this positon was that even though the economy was not doing well, that there were still opportunities to be had and – more... to not let the numbers dicourage me. I truely liked my fellow employee's that aI worked with. The hardest part of my job was that at times the branch I worked at was not a high traffic level branch for the area with alot of existing clients and I had to come up with creative ways to get new business. – less
BRANCH MANAGER (Former Employee), KANSAS – August 2, 2012
Pros: if you're white, you'll have an opportunity to get promoted
Cons: if you're a minority, don't ever expect a promotion or mgmt position at this bank
They have terrible software and unbelievable turnover throughout the bank because the management refuses to upgrade their software. They also lied to numerous employees and failed to explain that they failed their FDIC compliance audits because of their failure to keep good records on their customers. They also allowed employees to use unethical sales – more... tactics to push sales on elderly customers or uneducated customers who didn't realize the negative aspects of what they were doing. Upper management allowed tellers to repeatedly apply for credit cards for such customers even when they knew they would never qualify. There are very few minorities in management and they keep it that way. There is outright discrimination from upper management. It's quite possibly the worst place to ever work at. I would never recommend anybody working here. The products are terrible and are not aimed at consumers but mainly commercial customers. – less
Financial Sales Representative (Former Employee), Swansea, IL – May 31, 2012
I dont have much to say, its been 8 years since I worked for this company. I never had their benefits, so I can't comment to that either. Sorry. As to company culture, I don't remember any outstanding values at all.