On a typical day, I place orders for title work and appraisals with outside vendors, review title work upon receipt, clear files to close and coordinate closings between branches and the loan document processors. These loans include all consumer loans for the bank, i.e. HELOCs and Auto and CD loans. In my 9 years with UMB I have learned that customer service always comes first, without exception. Management tends to lean toward the macro-managing style. Every manager/supervisor that I have reported to, as well as department heads, have maintained an open-door policy. Co-workers are, by-and-large, self-starting and work well under immense pressures. There is a real sense of teamwork and cooperation within and between departments.