Decently reliable position with poor management/culture
Universal Associate (Former Employee) – Ashland, OR – April 10, 2017
I believe Umpqua has intentions of being a slightly different kind of bank that partakes in community outreach and treats its employees well. Those are the things that drew me in, because they really emphasize how great their culture is. However, this particular branch had a manager and assistant manager who made it really difficult to enjoy being there. Neither of them seemed to care that much about Umpqua's intended cultural values, but instead carried the attitude that the goal is to put in the bare minimum from exactly 9am to exactly 5pm. I felt somewhat appreciated while I was there, but not very supported or encouraged to strive for higher things. Our branch had also recently been absorbed by Umpqua, and I don't believe they did a very good job of making it a smooth transition. It was difficult to begin working there shortly after that transition--even while I was there, our store hours were shortened, and therefore breaks were cut in half to allow us to make our 40 hours. Not ideal.
Full time hours, decent pay, a couple of great coworkers
Short breaks, poor management, disconnection from company values, terrible customers