Interacting with customers, multi-tasking,and finance and accounting
UNIVERSAL ASSOCIATE (Former Employee), Bellevue, WA – May 6, 2012
Pros: teamwork activities, benefits, and employee training
Cons: short breaks
Completed such transactions as deposits, withdrawals, and certificates of deposit, accurately crediting and debiting customer accounts. Executed several small projects, including a marketing initiative known as “Summer Swarm” to expand client base.
Universal Associate II (Former Employee), Canyonville, OR – March 5, 2014
Umpqua Bank is a great company to work for. I learned many management, business and customer service skills. There are no typical days at Umpqua Bank. That is the great thing about working there. You are often doing different tasks or activities. Almost everyday I had a different task added to my schedule or taken away. You have to know how to prioritize – more... your duties and be able to micro-manage your paperwork and customers. You also must be able to multi-task. – less
Manager (Current Employee), Oregon – February 19, 2014
Pros: personal empowerment
Cons: no one will stop you from working too much, there are no bonuses below vp level.
No different than any other employer, you get back roughly what you put in. The culture is strong on the kool-aid like an Amway sales pitch, but most folks seem to enjoy it. You need to plan your own course and look out for number one, there are many who look for leadership and it is easy to gain respect and trust if you walk your talk.
Great work environment and atmosphere of co workers and managers.
Universal Customer Support Representative (Former Employee), Roseburg, OR – December 30, 2013
Pros: environment is upbeat, on occasion lunch is provided
Cons: long hours on the computer and phone resolving issues
Learned a great deal in sales and customer service from the job by performing sales such as debit cards and bank account and IRA etc. Typical day consisted in talking to customers over the phone and helping with technical support problems or fraud issues with one's bank accounts with Umpqua. I'd solve the issue and provide any other help the customer – more... needed to resolve problems with their accounts such as cancelling debit cards and freezing accounts due to lost or stolen cards or check books among other account issues. – less
Filing Clerk/Office Assistant (Former Employee), Novato ca – December 16, 2013
Monitoring and Answering all incoming calls faxes and emails forwarding us found necessary preparing outgoing files for distributing, dictation faxing scanning and copying of documents loan files that are handled with the most confidentiality Ordering office supplies keeping inventory on supplies greeting public and clients Directing them to the correct – more... staff member to be helped ensure office equipment is properly maintained and service preparing weekly reports on files completed for the week to keep track of progress – less
Bank Representative (Former Employee), Roseburg, OR – November 11, 2013
Pros: full time, great benefits, great co-workers
Cons: staring at a computer for 10 hours or more
Great workplace. I got my own desk and monitors. I never had to share. My trainers worked with me the entire way. The office was very professional and very well dressed. I learned a lot about banking and had the best hours.
Home Preservation Officer II (Current Employee), Tigard, OR – November 1, 2013
Pros: no micro management
Cons: lack of training, management naviation, pay is way under industry standards, no short term disability & vacation time alloted is minimal
Employees are not treated with the same cultural values as customers are treated. Management has lack of navigation which causes a reaction instead of planned outcomes. Lack of internal training & an attitude that is sink or swim. Communication between first level management & employees is non existent. In my 22+ years in finance this is my worse career – more... experience. – less
Commercial Loan Assistant (Former Employee), Vancouver, Wa – August 13, 2013
Pros: culture, volunteerism, community focus
In my 15 years in the banking industry, I learned skills in management, leadership, and being part of an effective team. My experience at Umpqua was positive and the skills that I attained during my time are valuable in many industry settings.
Universal Associate (Former Employee), Medford,OR – July 18, 2013
Pros: great healthcare, great co-workers and great customers
Greeting customers and helping them with all their needs. I've learned to listen more intently. Management is there when you need them. You are trained to handle things at your own discretion. Great co-workers. Always there to support you and lift your spirits up. There really is no hard part of the job unless you consider taking test and helping customers – more... at the same time. The most enjoyable is working with an awesome group of people and having awesome customers on a daily basis. – less
Excellent working experience, great team and culture
Assistant Relationship Manager (Current Employee), Roseville, CA – July 11, 2013
Nothing but complements for Umpqua. I have been given training opportunities, advancement opportunities which I have accepted gladly. Umpqua's heart is the culture that is about helping others and being the best you can be.
Great work experience with a wide range of resposibilities.
Universal Associate (Current Employee), Portland, OR – November 9, 2012
I started with Umpqua as a part time roving teller. After five months I was promoted to a full time level one universal associate. This position included teller work, new account processing and sales. Consumer/business loan sales and processing was another important component of this position. After two years I was promoted to a level two universal – more... associate which gave me expanded authorities and included training new employees. – less
Lead UA (Former Employee), Hwy 50 area – September 25, 2012
Cons: bad management, salary, communication, computer systems
I have been in banking for 22 years and this is by far, the worst bank I have ever worked for. Tough economy and tough to get jobs, yes, but there wages are no where close to the work you do. Store managers are basically ops officers and Universal Assiciates are tellers and open new accts. Dont be misled by the job description. The culture of the bank – more... is a wonderful idea, but doesn't exist in much of California, especially the Hwy 50 corridor. I had heard its much better in Oregon and Washington where the company started. The communication of local management is horrible. The Store Managers dont even have one on ones with their employees. When I was hired I was told that the computer systems were fairly difficult...... It takes almost 10 minutes just to boot up and then the systems go up and down all day, and once we were down for four days in a row. A total joke and I can't believe I think operate with computers that old. There is very little to no room for growth as the bank continues to keep people that do not produce or Little to no management skills. And if my review doesn't tell you enough I can tell you that three people left voluntarily and one involuntarily in the last two weeks from two branches and the highway 50 corridor. Enough said. Worlds worst bank. – less
I agree.... this is very accurate. Very poor management, no sales / growth potential. Very old school bank. Worst bank to work for. Period.
Job Work/Life Balance
Excellent Information Technology Employer in Portland
Information Technology (Current Employee), Portland, Oregon – September 20, 2012
Pros: good work/life balance, limited travel, growing company.
The IT organization, called "Technology Advancement Group", is a growing and fast-paced organization primarily located out of the Portland metro area (Hillsboro and Gresham). The bank has increased spending in IT significantly in recent years, and processes are maturing. There is a lot of room for career growth for people who are motivated and able – more... to handle some ambiguity and organize/synthesize the world around them. – less
Universal Associate (Former Employee), North Bend, OR – August 28, 2012
Pros: 40 hours per year to volunteer in the community
Cons: poor communication between upper management and entry level employees.
My only negative thing to say is that they terminated the position I held as a "Rover" without any warning. Management met and decided they only needed a certain number and those of us without seniority were let go with no notice.
VP Training Officer (Former Employee), Cameron Park CA - traveled through out 4 states – August 26, 2012
Pros: connect voluneteer paid time given to associates of the bank
As a Training Officer for the bank some of the job duties consisted of training and development of all associates throughout the banks footprint. Travel to WA, OR, CA and NV to facilitate classes. Worked on projects and creation of class content as well as researching and implementing new policies and procedures. Sustained the banks unique culture daily.