Umpqua Bank Employee Reviews in United States

Found 75 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Culture but high pressure
Loan Processor II (Current Employee) –  Spokane, WAApril 9, 2016
A typical day at work consists of working with several loan officers on loans. Pipelines can be upwards to 50 loans and closing 2/3 of the pipeline on a monthly basis is expected.

Hardest part of the job is trying to get it all done as quickly as possible. Never seems to be enough time in the day.

Underwriters and Closing department great to work with. Everyone has a Team attitude.

Management needs some polishing. Feeling under valued is common amongst the regions processors.

Pay and benefits are very competitive.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Teamwork
Personal Banker (Former Employee) –  Hermiston, ORMay 3, 2016
I loved working at the bank. This was a great position to interact with many different types of people and situations. The support staff was amazing and very much a team! Loved problem solving and helping customers and families make the right decisions for themselves financially.
Pros
Loved the atmosphere and customers
Cons
Didn't like being pressured to force products onto customers who were clearly not interested.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
IT sucks but rest of company is good
Network Engineer (Former Employee) –  Hillsboro, ORFebruary 25, 2016
Don't work in the IT group, they don't believe in nor follow the rest of the company culture. However, no matter where you work, it's about who you know. The entire company is about who you know and who likes you. People do mean well and try very hard to help the community as a whole, that is rewarded.
Pros
Given 40hrs a year to volunteer
Cons
Movement up is about how well you play politics.
Was this review helpful?Yes2No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Needs better leadership
Home Lending Division (Current Employee) –  Portland MetroJanuary 29, 2016
This company has a lot of potential; however, it lacks positive leadership and organization to bring it all together. Office politics, favoritism, negative reinforcement and poor management tend to overshadow the positive aspects of working at this place. There is no formal training and little encouragement to advance within the company. Some of the coworkers are combative but most are nice to work with.
Pros
Connect, Good pay and Benefits, Nice Employees
Cons
Poor leadership, No advancement opportunities, Poor training
Was this review helpful?Yes6No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great job, terrible communication and management
Universal Associate (Former Employee) –  Roseburg, ORJanuary 12, 2016
While working as a universal associate, I much enjoyed the job. But, the communication was terrible. They would tell you one thing, and expect another. Management was never there, and clueless when they were. They did not provide adequate training to do your job accurately and sufficiently and would hold you accountable for things you weren't even trained on.
Was this review helpful?Yes9No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Workplace
Universal Associate (Current Employee) –  OregonDecember 2, 2015
Like most places, a lot of it depends on which location you work at. I was fortunate and got along with all of my coworkers. Umpqua has a "motivational moment" every day, which is usually a game or something not work-related to lift everyone's spirits either at the beginning of the day or the middle. The hardest part is the backoffice departments. After the merger with Sterling, we seem to have more work now than we did before. They're small things, but in a busy location those small things become heaping piles after a few days. They're also time-consuming, like checklists and scanning and filing, where you have to be off the floor and can't help customers.
Pros
Games at work, the Umpqua culture
Cons
Time-consuming side duties
Was this review helpful?Yes5No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
not well compensated, and no room for advancement
Loan Support Specialist - PAID OFF PROCESSING (Current Employee) –  Roseburg, ORNovember 12, 2015
not easy to keep a strong and positive moral, when they would bring untrained new hires in at a higher wage than those that had been with the company for 5 to 10 years plus. The training of employees was lacking. Hard to feel confident in the processing of your work when you aren't properly trained, and there aren't many "go to" references to verify methods.
Was this review helpful?Yes3No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Don't even go there
Risk Management and Quality Controls (Current Employee) –  Portland, ORNovember 2, 2015
Benefits are really bad, compare to other banks. Management is promoting their friends only. Communication is often misleading and incorrect. When hired, I was given benefit package that was different than actual benefits. Employees are treated like children.
Pros
100% trimet reimbursement
Cons
management, work/life balance, benefits, training, lack of process consistency.
Was this review helpful?Yes10No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great team
SBA LENDING ADMINISTRATOR (Former Employee) –  La Mesa, CAJanuary 14, 2016
The team I worked with was very supportive. The bank itself is still working on developing better communication as it is a growing bank, but overall, the culture set by the company is geared towards keeping their employees and their clients very happy.
Was this review helpful?YesNo2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very amazing place had a wonderful time
ITEM PROCESSING SPECIALIST (Former Employee) –  Portland, ORNovember 16, 2015
Loved working with amazing people. Management was wonderful, team was just the best. A wonderful company to work for. The only unfortunate thing is that the position was temporary, I was hired as a temp while two banks where merging
Pros
amazing company
Cons
Temporary position
Was this review helpful?YesNo1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Its and OK company to work for
Universal Account Expert (Current Employee) –  Spokane, WAJanuary 28, 2016
the department that I work in there is no positive reinforcement at all and they won’t help the employees move around with in the bank
Pros
40 hours of volunteer time a year
Cons
NA
Was this review helpful?Yes4No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was better when it was Sterling bank, but it was not a bad place to work.
Universal Associate (Former Employee) –  Clackamas, ORDecember 21, 2015
Helped customers with deposits and withdawls and any other banking need. Did audit and operations tasks. Assisted the manager with projects.
Was this review helpful?Yes3No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great ideas, no follow through
Universal Associate (Current Employee) –  WashingtonOctober 17, 2015
Umpqua prides itself on the company culture but needs to reorganize priorities to ensure that the staff and customers are getting the support and service they pride themselves on.
Pros
connect hours
Cons
poor management
Was this review helpful?Yes8No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Learned alot
Item Processing Specialist (Former Employee) –  Portland, ORDecember 20, 2015
Enjoyed working with great staff.
There was always something to learn.
Had a great time there. Great management and staff.
Pros
Potlucks
Was this review helpful?YesNo2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
CULTure
account expert (Former Employee) –  umpquaAugust 28, 2015
Bank is a strong word.. I believe that "cult" much more defines how Umpqua treats people. They will continue to load work on you until your back breaks and then ask why you are stressed out. It's a joke.
Pros
Free lunches because you're too busy to leave
Cons
upper management that have no idea how to do your job
Was this review helpful?Yes15No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Overall a nice place to work
Operations Specialist/ FraudGuard Technician (Former Employee) –  Mountlake Terrace WashingtonJuly 8, 2015
Typical work day included reviewing and preparing for new hire for Loan Officers and Processors. Creating and revising learning material for classes, as well as working on interactive test and learning modules via Adobe Captivate. Co workers were always willing to work on issues and discuss solutions for these issues, weekly department meetings and monthly building meetings always kept us well informed.
Pros
Management has a willingness to listen to concerns and issues. Very open to new ideas and changes.
Cons
little room for advancement, salary was competitive but on the lower end.
Was this review helpful?Yes4No5
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyable place to work
Senior Vice President, Credit Administrator (Former Employee) –  Eugene, OregonJuly 28, 2015
Very good place to work. Supportive team environment, committed to community by providing opportunities to be involved during work hours.

The best part of the company is the co-workers; very supportive of accomplishing the mission.
Pros
Flexible work schedule for community involvement
Was this review helpful?Yes5No7
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very good culture and benefits.
Sr. Loan Processor (Former Employee) –  Sacramento, CAJune 8, 2015
If you like being laid off because management does not know how to equally distribute loans so everyone has job security, then this is the place for you. I worked there 8 months, I was told they would train me and that took forever. I missed 2 hours of work, I am very reliable and then I got laid off.

They hired a loan processor with no processing experience and took her from another company that they all worked together where she was a loan closer, they starting giving her loans, which in turns was less loans for me.

Another girl had a pipeline of 52 loans, myself and the new girl had 6, we both got laid off the same day.

In turn the girl with 52 loans, no longer works there. Carma!
Pros
Excellent Benefits, fun lunches ect.
Cons
Management is hot headed
Was this review helpful?Yes8No6
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Employee focused....
Treasury Management Specialist (Current Employee) –  Sacramento, CAJuly 3, 2015
Very employee focused. Lacks organization during merger and center is need of structure. I have one of the best managers I have ever had, but there are some things she can not control.
Pros
Great Manager
Cons
Lack of Structure
Was this review helpful?Yes1No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work
Universal Associate (Former Employee) –  californiaSeptember 5, 2015
Pay and benefits are great. Co workers and culture are good, however the management could be more involved and more of a team player.
Was this review helpful?Yes6No6

Overall rating

3.8
Based on 76 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Culture