The purpose of the Customer Service and Sales Representative is to provide exceptional customer service and support to all customers, current and new in fulfilling their request. Provide ongoing customer support with all functions pertaining to the customer event.
- Service oriented with the ability and willingness to serve customers from order inception until completion of event. Suggest alternatives solutions to customers when needed.
- Answer phones and assist customers with orders, questions or any concerns relating to their event. Make sure that all work is accurate and all queries are resolved.
- Ability to handle heavy volume of customer inquiries via phone and/or email
- Proactively handle any order conflicts or issues timely, equipment and credit related, before the event is delivered.
- Serve as the customer champion to successfully manage, act and resolve customer needs with a sense of urgency and to the satisfaction of the customer while adhering to company guidelines.
- Develop and maintain positive customer relations by ensuring that all customer requests are handled appropriately and in a timely manner
- Communicates freely with leaders, supervisors and management any issues or problems that need further clarification or handling
- Ability to prioritize consistently with the goal to complete and/or resolve issues by the end of the day.
- Collaborate and build relationships with Sales, Operations, Logistics, and other personnel in regards to the timely resolution of customer issues
- Work effectively across teams and departments in an effort to provide excellent customer service internally and externally.
- Product and operational knowledge must be kept current daily regarding equipment and linens by utilizing the website, showroom and intranet
- Strive to achieve exceptional customer service in satisfying customers’ needs and requests
- Demonstrates 100% follow through in every commitment in an effort to provide one call resolution
- Knowledge must be kept current regarding product changes, system enhancements in order to perform effectively and efficiently while utilizing the website, showroom and intranet
- Must attend and actively participate in training initiatives
- Learn the process of upselling and substituting products
- H.S Diploma or Equivalent
- Knowledge of Microsoft Suite
- 0-3 years in a customer service orientated environment
- Prior catering, event planning or other hospitality experience a plus
- Our Customers schedule their events 24/7 therefore you need to be able to work a flexible schedule with occasional nights and weekends.
- Ability to thrive in a team orientated, fast pace and innovative environment
- Strong sense of ethics, etiquette and tact
- Ability to establish and develop relationships with customers, internal and external
- Problem solver and solution oriented with the ability to identify and handle conflicts timely
- Positive attitude and team player!
- Strong communication skills, written and verbal
- Detail oriented and organized with the ability to complete and manage a large volume of high quality work quickly coupled with the ability to multi task effectively
- Timely return of responses to customers, orders and information request
- Proficiently use resources of team to satisfy customer expectations.
- Positive attitude, composure, humor, creativity, adaptability and approachability
Indeed - 8 months ago