I think overall Unifirst is a good company but the experience certainly changes from location to location. The hours can be long and the expectations extremely high. The support of the sales process is pretty good so as a sales experience it was positive.
Started with no sales experience and was taught the basics of need-based selling. The company has a lucrative bonus program as long as you hit your minimum installed numbers. Sales manager and General Manager will help you by attending meetings in the field with you to help you prospect and sell, track your progress and coach you up, and give you access to many sales tools via your company iPad and 1 on 1 training. A lot of emphasis on moving up into various management roles if successful, but I like the freedom of sales. Many sales reps have been promoted quickly based on effort and success in the field. Hardest part of the job is managing the "negative" of sales and not taking "no" personally. When a deal falls apart and you need to make quota, there is pressure to make sure you are prospecting enough to make it up. There is a sense of loyalty here that I have never experienced before. If you work hard for them, they will go through a brick wall for you!
I have worked for Unifirst for about 3.5yrs and I can honestly say overall this has been a great company to work for. Management at my location has always been willing to do what they can to help out the route men. The work it self is not unusually hard, although there is constant running and lifting 0-200+ibs until your route is finished, The vehicles are generally well maintained, and if there's an issue we have spares. Most route incomes are at least 30-50% higher then the national income at most of the locations that I know of. Because of this, route positions aren't open very often.
Helpful Management/co workers/staff
Commission structure is adjusted every Quarter. This can help or hurt
typical day on route consist of visiting customers and delivering clean, quality products while picking up dirty products. you pretty much manage your time on route and complete the route at your own pace. as long as the customer is happy our goal is to keep the customers for life.
Route Sales Representative (Former Employee) – Tulsa, OK – January 5, 2016
I loved working for Unifirst in Tulsa. That is until the service manager I began under got promoted to his own location, that is when the new service manager transferred from a different location. He seemed to have a grudge against me from the start. He did not like the general manager I had worked for before I transferred to the Tulsa location, and seemed to take it out on me. It seemed that he tightened the rules for a select few people and focused on trying to push them out or trying hard to find ways to get rid of us.
Anonymous (Current Employee) – Wilmington, MA – January 5, 2016
Terrible Management. They play favorites. There is no opportunity for advancement..don't be fooled by the promises made during the interview. Told one thing and job is completely different. Feeling of being micromanaged. The need to write book reports each month to let the CEO know what you do. Basically justifying your low salary. Tons of red tape. People are always in a panic frenzy to put out fires. Many employees leaved or are pushed out with settlements. Company pays out so many settlements..I'm surprised they are still in business. Increases are slow and steady....1% this year! For those of us who were not laid off. Do yourself a favor, do your research before you think about working here. Very much a high school environment.
Territory Sales Manager (Current Employee) – St. Louis, MO – January 22, 2016
this company has a great back story and the overall culture is nice. the owner has been on undercover boss. but my sales office was the most negative place to work in. the management was the worse and even had several HR issues and complaints. nothing was really done about how management treated employees.