An unfortunate lack of focus where the rubber meets the road.
Contractor (Owner/Operator) (Former Employee) – Fenton, MO – August 21, 2013
As a former contractor, I experienced a lack of support when trying to live up to corporate expectations. During the busy season (summer), the labor was horrible, and that presented a problem with quality control. Often times, I'd come to find that a shuttle was necessary, which should have been determined by the designated agent. They were also deceitful when posting big line hauls, that shouldn't have included an escrow amount. Then, there were the claims! No matter how good I wrote my descriptive inventory, and handled the customers goods, the corporate account customers were always right when it came to a scratch or a ding. Of course, that ruins a driver's performance record, and eventually you lose the opportunity to haul good loads.
I know this sounds like a lot of griping, and other large moving companies are probably the same way. Nevertheless, I brought these matters directly to Unigroup executives, and I suggested how they might fix those problems, but each time I did, I got no response, except for some sympathetic head shakes and shoulder shrugs. There's an old saying; "don't defficate where you eat," and that is my final suggestion to Unigroup, Inc.
Sharing stories with people, and traveling throughout the land.
A lack of respect from colleagues, and unpleasant surprises on settlement statements.