An unfortunate lack of focus where the rubber meets the road.
Pros: sharing stories with people, and traveling throughout the land.
Cons: a lack of respect from colleagues, and unpleasant surprises on settlement statements.
As a former contractor, I experienced a lack of support when trying to live up to corporate expectations. During the busy season (summer), the labor was horrible, and that presented a problem with quality control. Often times, I'd come to find that a shuttle was necessary, which should have been determined by the designated agent. They were also deceitful – more... when posting big line hauls, that shouldn't have included an escrow amount. Then, there were the claims! No matter how good I wrote my descriptive inventory, and handled the customers goods, the corporate account customers were always right when it came to a scratch or a ding. Of course, that ruins a driver's performance record, and eventually you lose the opportunity to haul good loads.
I know this sounds like a lot of griping, and other large moving companies are probably the same way. Nevertheless, I brought these matters directly to Unigroup executives, and I suggested how they might fix those problems, but each time I did, I got no response, except for some sympathetic head shakes and shoulder shrugs. There's an old saying; "don't defficate where you eat," and that is my final suggestion to Unigroup, Inc. – less