Pros: laid back environment, your headset isn't attached to your head 24-7, slc has an on-site cafeteria, usually an hour lunch depending on account
Cons: supervisors don't care about you, high turn over rate, it's a call center, treated like a pack animal instead of a person, cafeteria is expensive!
From almost day one, I expressed my desire to move up in their company. Empty promises, unfulfilled guarantees, etc., I eventually just gave up. If you need a job, it's okay. If you need health insurance, you're better off buying it and paying for it yourself. Their insurance SUCKS!! It's worse than no insurance at all.