Provided excellent training in auto loan servicing from credit to repossession
Collections Supervisor (Former Employee) – Columbia, SC – November 13, 2017
A typical day began with running daily reports to identify past due accounts, creating collection strategies, coordinating field chases, attending auto auctions and payment processing from walk in customers.
At UACC, I learned the auto loan business from crediting to repossession and/or bankruptcy. I was trained to represent the company during public auto auction sales, at court proceedings, and when conducting skip tracing and field chases to locate customers and vehicles.
The small office contained 8 associates who all had a specific role to run the branch. The atmosphere was friendly and we all worked together to meet deadlines or goals.
Management provided opportunities to learn the business and cross training opportunities were always available.
The hardest part of the job was repossessing vehicles from customers who were experiencing financial difficulties that were not of their own doing (sudden layoffs, illnesses, death in family, etc.) Repossessions were the final action taken after all other means of assistance were exhausted.
The most enjoyable part of the job was being able to educate customers on their credit and financial obligations. Some benefitted from the educational porting of the job by paying off UACC to obtain lower interest car loans.
The ability to work inside and outside of the office, friendly staff, work hours